Qualification details

Release 

Comments 

Release 2

This version released with FNS10 Financial Services Training Package version 5.0.

Update imported units:
BSBCMM301A to BSBCMM301B.

Qualification outcomes remain unchanged.

Release 1

This Qualification first released with FNS10 Financial Services Training Package version 3.0.

Replaces FNS41510 Certificate IV in Life Insurance.

Employability Skill 

Industry/enterprise requirements for this qualification include: 

Communication

• communicating ideas and information cognisant of clients' social and cultural diversity and special needs
• consulting and negotiating with internal and external stakeholders
• consulting, questioning, clarifying and evaluating information
• demonstrating selling skills including matching needs with products/services
• interpreting customer needs
• investigating and negotiating to resolve disputes within area of responsibility
• possessing sound presentation skills with an ability to 'read' verbal and non-verbal body language
• using a range of techniques to elicit feedback from customers
• using specialist language in written and oral communication
• using well-developed interpersonal skills and having the ability to produce a wide range of reports and make presentations as required
• writing in a range of styles to suit different audiences

Teamwork

• coaching and mentoring staff to reach minimum customer service standards
• developing a rapport with clients when identifying their needs, objectives and financial situation
• developing team plans and contributing to team cohesion
• making constructive contributions to group decision making processes
• providing feedback to team members

Problem-solving

• conducting needs analyses
• estimating, forecasting and conducting competitive comparisons
• performing calculations and developing a risk investment profile for individual clients
• resolving poor performance issues within scope of responsibility
• working proactively with management to resolve workplace issues

Initiative and enterprise

• being creative and providing innovative solutions to complex issues
• responding to new and changing circumstances to ensure accurate and timely advice

Planning and organising

• evaluating and authorising payment requests
• maintaining accounts records for compliance purposes
• preparing financial reports
• recording, gathering and classifying information

Self-management

• acting as a role model for others
• taking to management concerns with own level of responsibility
• working ethically and complying with all industry codes of practice and legislative requirements

Learning

• applying learning to develop improved practices
• coaching and mentoring others to acquire new knowledge and skills
• contributing to the learning of others through implementing team building exercises
• developing and maintaining professional competency

Technology

• selecting and using technology and software packages to record, track and retrieve information
• using electronic communication devices and processes (e.g. internet, fact finder, email) to produce written correspondence, charts, diagrams, schedules and reports