Modification History
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Release |
Comments |
|
Release 3 |
This version first released with FNS Financial Services Training Package Version 7.0. Titles of two units listed in Group C elective unit group corrected (FNSISV411 and FNSISV412). |
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Release 2 |
This version first released with FNS Financial Services Training Package Version 6.0. Release created to reflect updated units of competency. |
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Release 1 |
This version first released with FNS Financial Services Training Package Version 5.0. |
Qualification Description
This qualification reflects the role of those who work in general insurance in a range of organisations. Individuals in these roles apply specialist skills and knowledge to work autonomously and as part of a team. They exercise judgement in completing routine and non-routine activities relating to claims handling, determining risk exposure, dispute resolution, providing customer service and underwriting. They apply solutions to a defined range of general insurance problems and analyse and evaluate information from a variety of relevant sources.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Relevant regulatory authorities should be consulted to confirm those requirements before applying the qualification.
Entry Requirements
Nil
Packaging Rules
Total number of units = 12
3 core units plus
9 elective units , of which:
- 7 must be from the elective units listed below
- up to 2 may be from elsewhere in this or any other currently endorsed Certificate 3 or above training package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.
Core units
BSBXCM401 Apply communication strategies in the workplace
FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector
FNSINC411 Conduct work according to professional practices in the financial services industry
Elective units
Group A - ASIC compliance
FNSASIC301 Establish client relationship and analyse needs
FNSASIC302 Develop, present and negotiate client solutions
FNSASIC314 Provide Tier 2 general advice in general insurance
FNSASIC315 Provide Tier 2 personal advice in general insurance
Group B - Claims management
BSBINS401 Analyse and present research information
FNSISV405 Analyse insurance claims
FNSISV408 Manage handling and settlement of routine insurance claims for retail clients
FNSISV416 Use specialist terminology in insurance claims
Group C - Underwriting management
FNSINC511 Conduct financial product research to support product recommendations
FNSISV404 Underwrite renewal business
FNSISV411 Evaluate insurance risk for business
FNSISV412 Underwrite insurance business
FNSISV413 Survey potential risk exposure
FNSISV501 Issue contracts of insurance covering non-routine and complex situations
Group D - Risk management
BSBDAT501 Analyse data
BSBWHS414 Contribute to WHS risk management
FNSRSK411 Apply risk management strategies to own work
Group E - Client relationship management
BSBCUS301 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints
BSBOPS404 Implement customer service strategies
BSBOPS505 Manage organisational customer service
FNSCUS401 Participate in negotiations
FNSCUS515 Determine client financial requirements and expectations
FNSCUS516 Record and implement client instructions
Group F - Sales and marketing
FNSIAD501 Provide appropriate services, advice and products to clients
FNSSAM403 Prospect for new clients
FNSSAM411 Sell financial products and services
Group G - General
BSBLDR411 Demonstrate leadership in the workplace
BSBLDR413 Lead effective workplace relationships
BSBLDR414 Lead team effectiveness
BSBOPS402 Coordinate business operational plans
BSBPEF402 Develop personal work priorities
Qualification Mapping Information
No equivalent qualification. Supersedes and is not equivalent to FNS41415 Certificate IV in General Insurance.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe
