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Qualification details

FNS41420 - Certificate IV in General Insurance (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes FNS41415 - Certificate IV in General Insurance 03/Nov/2020

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 04/Nov/2020


Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBXCM401 - Apply communication strategies in the workplaceApply communication strategies in the workplaceCore
BSBOPS402 - Coordinate business operational plansCoordinate business operational plansElective
BSBOPS404 - Implement customer service strategiesImplement customer service strategiesElective
BSBLDR413 - Lead effective workplace relationshipsLead effective workplace relationshipsElective
BSBWHS414 - Contribute to WHS risk managementContribute to WHS risk managementElective
FNSINC511 - Conduct financial product research to support product recommendationsConduct financial product research to support product recommendationsElective
FNSASIC301 - Establish client relationship and analyse needsEstablish client relationship and analyse needsElective
FNSCUS515 - Determine client financial requirements and expectationsDetermine client financial requirements and expectationsElective
BSBLDR414 - Lead team effectivenessLead team effectivenessElective
BSBOPS505 - Manage organisational customer serviceManage organisational customer serviceElective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 611211 Insurance Agent 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Insurance 
Taxonomy - Occupation N/A Insurance Claims Supervisor,Insurance Officer 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 611211 Insurance Agent 17/Dec/2020 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 17/Dec/2020 
Qualification/Course Level of Education Identifier 511 Certificate IV 04/Nov/2020 
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Modification History

Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 5.0.

Qualification Description

This qualification reflects the role of those who work in general insurance in a range of organisations. Individuals in these roles apply specialist skills and knowledge to work autonomously and as part of a team. They exercise judgement in completing routine and non-routine activities relating to claims handling, determining risk exposure, dispute resolution, providing customer service and underwriting. They apply solutions to a defined range of general insurance problems and analyse and evaluate information from a variety of relevant sources.

Licensing, legislative, regulatory or certification considerations

Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Relevant regulatory authorities should be consulted to confirm those requirements before applying the qualification.

Entry Requirements

Nil

Packaging Rules

Total number of units = 12

3 core units  plus

9 elective units , of which:

  • at least 7 must be from the elective units listed below
  • up to 2 may be from any currently endorsed training package qualification or accredited course at AQF Level 3 or above, provided they do not duplicate the outcome of another unit chosen for the qualification.

Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, and contribute to a valid vocational outcome.

Core units

BSBXCM401 Apply communication strategies in the workplace

FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

FNSINC411 Conduct work according to professional practices in the financial services industry

Elective units

ASIC compliance 

FNSASIC301 Establish client relationship and analyse needs

FNSASIC302 Develop, present and negotiate client solutions

FNSASIC314 Provide Tier 2 general advice in general insurance

FNSASIC315 Provide Tier 2 personal advice in general insurance

Claims management 

BSBINS401 Analyse and present research information

FNSISV405 Analyse insurance claims

FNSISV406 Use specialist terminology in insurance claims

FNSISV408 Manage handling and settlement of routine insurance claims for retail clients

Underwriting management 

FNSINC511 Conduct financial product research to support product recommendations

FNSISV401 Evaluate risk for new business

FNSISV402 Underwrite new business

FNSISV403 Survey potential risk exposure

FNSISV404 Underwrite renewal business

Risk management 

BSBDAT501 Analyse data

BSBWHS414 Contribute to WHS risk management

FNSRSK411 Apply risk management strategies to own work

Client relationship management 

BSBCUS301 Deliver and monitor a service to customers

BSBOPS305 Process customer complaints

BSBOPS404 Implement customer service strategies

BSBOPS505 Manage organisational customer service

FNSCUS401 Participate in negotiations

FNSCUS515 Determine client financial requirements and expectations

FNSCUS516 Record and implement client instructions

Sales and marketing 

FNSIAD501 Provide appropriate services, advice and products to clients

FNSSAM401 Sell financial products and services

FNSSAM403 Prospect for new clients

General 

BSBLDR411 Demonstrate leadership in the workplace

BSBLDR413 Lead effective workplace relationships

BSBLDR414 Lead team effectiveness

BSBOPS402 Coordinate business operational plans

BSBPEF402 Develop personal work priorities

Qualification Mapping Information

No equivalent qualification. Supersedes and is not equivalent to FNS41415 Certificate IV in General Insurance.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe