Modification History
|
Release |
Comments |
|
Release 2 |
This version released with FNS Financial Services Training Package version 1.1 Release 2 created to correct typographical error |
|
Release 1 |
This qualification first released with FNS Financial Services Training Package version 1.0 |
Qualification Description
This qualification is designed to reflect the role of persons carrying out work in general insurance in a range of organisations. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities relating to claims handling, determining risk exposure, dispute resolution, providing customer service and underwriting. They apply solutions to a defined range of general insurance problems, and analyse and evaluate information from a variety of relevant sources
Licensing/Regulatory Information
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Entry Requirements
Nil.
Packaging Rules
Total number of units = 12
4 core units plus
8 elective units
The elective units consist of:
- up to 8 from the electives below
- up to 3 may be from a Certificate IV in the Financial Services Training Package
- up to 2 may be from a Certificate IV or Diploma in any endorsed training package or accredited course.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
Core Units
BSBWHS201 Contribute to health and safety of self and others
BSBLDR402 Lead effective workplace relationships
FNSINC401 Apply principles of professional practice to work in the financial services industry
FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Elective Units
BSBCUE405 Survey stakeholders to gather and record information
BSBCUS301 Deliver and monitor a service to customers
BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS403 Implement customer service standards
FNSASIC301 Establish client relationship and analyse needs
FNSASIC302 Develop, present and negotiate client solutions
FNSASIC304 Provide Tier 2 general advice in general insurance
FNSASIC305 Provide Tier 2 personal advice in general insurance
FNSCUS401 Participate in negotiations
FNSCUS402 Resolve disputes
FNSCUS505 Determine client requirements and expectations
FNSCUS506 Record and implement client instructions
FNSIAD501 Provide appropriate services, advice and products to clients
FNSINC501 Conduct product research to support recommendations
FNSISV401 Evaluate risk for new business
FNSISV402 Underwrite new business
FNSISV403 Survey potential risk exposure
FNSISV404 Underwrite renewal business
FNSISV405 Analyse insurance claims
FNSISV406 Use specialist terminology in insurance claims
FNSSAM401 Sell financial products and services
FNSSAM402 Implement a sales plan
FNSSAM403 Prospect for new clients
Qualification Mapping Information
|
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
|
FNS41415 Certificate IV in General Insurance |
FNS41411 Certificate IV in General Insurance |
Updated to meet Standards for Training Packages. |
Equivalent qualification |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe
