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Qualification details

FNS41415 - Certificate IV in General Insurance (Release 2)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to FNS41411 - Certificate IV in General InsuranceUpdated to meet Standards for Training Packages. 24/Mar/2015

Release Status:
Current
Releases:
ReleaseRelease date
2 (this release) 22/Apr/2015
(View details for release 1) 25/Mar/2015


Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBCUE405 - Survey stakeholders to gather and record informationSurvey stakeholders to gather and record information Elective
BSBCUS301 - Deliver and monitor a service to customersDeliver and monitor a service to customers Elective
BSBCUS401 - Coordinate implementation of customer service strategiesCoordinate implementation of customer service strategies Elective
BSBCUS403 - Implement customer service standardsImplement customer service standards Elective
BSBLDR402 - Lead effective workplace relationshipsLead effective workplace relationships Core
BSBWHS201 - Contribute to health and safety of self and othersContribute to health and safety of self and others Core
FNSASIC301 - Establish client relationship and analyse needsEstablish client relationship and analyse needs Elective
FNSASIC302 - Develop, present and negotiate client solutionsDevelop, present and negotiate client solutions Elective
FNSASIC304 - Provide Tier 2 general advice in general insuranceProvide Tier 2 general advice in general insurance Elective
FNSASIC305 - Provide Tier 2 personal advice in general insuranceProvide Tier 2 personal advice in general insurance Elective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 611211 Insurance Agent 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Insurance 
Taxonomy - Occupation N/A Insurance Officer,Insurance Claims Supervisor 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 611211 Insurance Agent 30/Jul/2015 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 30/Jul/2015 
Qualification/Course Level of Education Identifier 511 Certificate IV 25/Mar/2015 
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Modification History

Release 

Comments 

Release 2

This version released with FNS Financial Services Training Package version 1.1

Release 2 created to correct typographical error

Release 1

This qualification first released with FNS Financial Services Training Package version 1.0

Qualification Description

This qualification is designed to reflect the role of persons carrying out work in general insurance in a range of organisations. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities relating to claims handling, determining risk exposure, dispute resolution, providing customer service and underwriting. They apply solutions to a defined range of general insurance problems, and analyse and evaluate information from a variety of relevant sources

Licensing/Regulatory Information

Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

Entry Requirements

Nil.

Packaging Rules

Total number of units = 12 

4 core units  plus

8 elective  units

The elective units consist of:

  • up to 8 from the electives below
  • up to 3 may be from a Certificate IV in the Financial Services Training Package
  • up to 2 may be from a Certificate IV or Diploma in any endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core Units  

BSBWHS201 Contribute to health and safety of self and others

BSBLDR402 Lead effective workplace relationships

FNSINC401 Apply principles of professional practice to work in the financial services industry

FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Elective Units 

BSBCUE405 Survey stakeholders to gather and record information

BSBCUS301 Deliver and monitor a service to customers

BSBCUS401 Coordinate implementation of customer service strategies

BSBCUS403 Implement customer service standards

FNSASIC301 Establish client relationship and analyse needs

FNSASIC302 Develop, present and negotiate client solutions

FNSASIC304 Provide Tier 2 general advice in general insurance

FNSASIC305 Provide Tier 2 personal advice in general insurance

FNSCUS401 Participate in negotiations

FNSCUS402 Resolve disputes

FNSCUS505 Determine client requirements and expectations

FNSCUS506 Record and implement client instructions

FNSIAD501 Provide appropriate services, advice and products to clients

FNSINC501 Conduct product research to support recommendations

FNSISV401 Evaluate risk for new business

FNSISV402 Underwrite new business

FNSISV403 Survey potential risk exposure

FNSISV404 Underwrite renewal business

FNSISV405 Analyse insurance claims

FNSISV406 Use specialist terminology in insurance claims

FNSSAM401 Sell financial products and services

FNSSAM402 Implement a sales plan

FNSSAM403 Prospect for new clients

Qualification Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

FNS41415 Certificate IV in General Insurance

FNS41411 Certificate IV in General Insurance

Updated to meet Standards for Training Packages.

Equivalent qualification

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe