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Qualification details

FNS41410 - Certificate IV in General Insurance (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to FNS41411 - Certificate IV in General InsuranceOHS unit changes in the core from BSBOHS303B to BSBOHS201A to better reflect workplace requirements; technology unit BSBITS401A removed from the core as no longer requirement of the workplace; packaging rules adjusted to reflect the unit removal - OUTCOMES EQUIVALENT 15/Jan/2012

Releases:
ReleaseRelease date
1 1 (this release) 24/Nov/2010

Delivery:
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Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
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FNSCUS506A - Record and implement client instructionsRecord and implement client instructionsSupersededN/A
FNSCUS505A - Determine client requirements and expectationsDetermine client requirements and expectationsSupersededN/A
FNSCUS402A - Resolve disputesResolve disputesSupersededN/A
BSBCUS301A - Deliver and monitor a service to customersDeliver and monitor a service to customersSupersededN/A
FNSISV405A - Analyse insurance claimsAnalyse insurance claimsSupersededN/A
BSBOHS404B - Contribute to the implementation of strategies to control OHS riskContribute to the implementation of strategies to control OHS riskDeletedN/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 611211 Insurance Agent 
ASCO (occupation type) Identifier 5993-11 Insurance Agent 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Insurance 
Taxonomy - Occupation N/A Insurance Claims Supervisor,Insurance Officer 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 611211 Insurance Agent 24/Nov/2010 
ASCO (occupation type) Identifier 5993-11 Insurance Agent 24/Nov/2010 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 24/Nov/2010 
Qualification/Course Level of Education Identifier 511 Certificate IV 24/Nov/2010 
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Modification History

Not applicable.

Description

This qualification is designed to reflect the role of persons carrying out work in general insurance in a range of organisations and may meet Australian Securities and Investments Commission (ASIC) requirements for Tier 1 personal advice. Possible work functions may include:

  • analysing insurance claims
  • applying procedures and strategies for retaining and enhancing the customer relationship
  • gathering risk information
  • motor and home assessors
  • sales and support
  • reviewing and assessing risk information.

Pathways Information

Qualification Pathway 

Preferred pathways for candidates entering this qualification include:

  • FNS30510 Certificate III in General Insurance

The primary pathway from this qualification is employment in an assistant role in general insurance involving functions such as:

  • claims handling
  • customer enquiries
  • determining risk exposure
  • dispute resolution
  • providing customer service
  • sales support
  • underwriting.

This qualification may be suited to an Australian Apprenticeship pathway.

A further learning pathway utilising a qualification such as FNS51110 Diploma of General Insurance or one of the specialist qualifications would support career progression.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication
  • communicating ideas and information cognisant of clients' social and cultural diversity and special needs
  • consulting and negotiating with internal and external stakeholders
  • consulting, questioning, clarifying and evaluating information
  • demonstrating selling skills including matching needs with products/services
  • interpreting customer needs
  • investigating and negotiating to resolve disputes within area of responsibility
  • possessing sound presentation skills with an ability to 'read' verbal and non-verbal body language
  • using a range of techniques to elicit feedback from customers
  • using specialist language in written and oral communication
  • using well-developed interpersonal skills and having the ability to produce a wide range of reports and make presentations as required
  • writing in a range of styles to suit different audiences

Teamwork
  • coaching and mentoring staff to reach minimum customer service standards
  • developing a rapport with clients when identifying their needs, objectives and financial situation
  • developing team plans and contributing to team cohesion
  • making constructive contributions to group decision making processes
  • providing feedback to team members

Problem solving
  • conducting needs analyses
  • estimating, forecasting and conducting competitive comparisons
  • performing calculations and developing a risk investment profile for individual clients
  • resolving poor performance issues within scope of responsibility
  • working proactively with management to resolve workplace issues

Initiative and enterprise
  • being creative and providing innovative solutions to complex issues
  • responding to new and changing circumstances to ensure accurate and timely advice

Planning and organising
  • evaluating and authorising payment requests
  • maintaining accounts records for compliance purposes
  • preparing financial reports
  • recording, gathering and classifying information

Self-management
  • acting as a role model for others
  • taking to management concerns with own level of responsibility
  • working ethically and complying with all industry codes of practice and legislative requirements

Learning
  • applying learning to develop improved practices
  • coaching and mentoring others to acquire new knowledge and skills
  • contributing to the learning of others through implementing team building exercises
  • developing and maintaining professional competency

Technology
  • selecting and using technology and software packages to record, track and retrieve information
  • using electronic communication devices and processes (e.g. internet, intranet, fact finder, email) to produce written correspondence, charts, diagrams, schedules and reports

Packaging Rules

Packaging Rules 

13 units  must be achieved.

5 core units 

plus 8 elective units 

  • selecting the identified elective unit/s * could meet ASIC accreditation requirements for providing financial product advice. Conditions relating to ASIC accreditation should be obtained from ASIC
  • A maximum of 3 of the elective units must be selected from Group B or units aligned to other Certificate IV qualifications in FNS10 Financial Services Training Package the remaining elective units can be selected from Group A or B
  • A maximum of 2 electives may be selected from units aligned to Certificate IV qualifications in any endorsed Training Package or accredited course
  • A maximum of 2 electives may be selected from units aligned to Diploma qualifications in any endorsed Training Package or accredited course.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.

Core units of competency :

  • BSBITS401A Maintain business technology
  • BSBOHS404B Contribute to the implementation of strategies to control OHS risk
  • BSBWOR401A Establish effective workplace relationships
  • FNSINC401A Apply principles of professional practice to work in the financial services industry
  • FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Elective units of competency :

Group A 

  • FNSASICN503A Provide Tier 1 personal advice in general insurance *
  • FNSASICO503A Provide Tier 1 general advice in general insurance *

Group B  (General )

  • BSBCCO402A Gather, collate and record information
  • BSBCUS301A Deliver and monitor a service to customers
  • BSBCUS401A Coordinate implementation of customer service strategies
  • BSBCUS403A Implement customer service standards
  • FNSSAM401A Sell financial products and services
  • FNSSAM402A Implement a sales plan
  • FNSSAM403A Prospect for new clients
  • FNSIAD501A Provide appropriate services, advice and products to clients
  • FNSCUS401A Participate in negotiations
  • FNSCUS402A Resolve disputes
  • FNSCUS505A Determine client requirements and expectations
  • FNSCUS506A Record and implement client instructions
  • FNSINC501A Conduct product research to support recommendations
  • FNSISV401A Evaluate risk for new business
  • FNSISV402A Underwrite new business
  • FNSISV403A Survey potential risk exposure
  • FNSISV404A Underwrite renewal business
  • FNSISV405A Analyse insurance claims
  • FNSISV406A Use specialist terminology in insurance claims

Note  Units marked * have the following four co-requisite unit requirements for ASIC Tier 1 accreditation:

  • FNSIAD501A Provide appropriate services, advice and products to clients
  • FNSCUS505A Determine client requirements and expectations
  • FNSCUS506A Record and implement client instructions
  • FNSINC501A Conduct product research to support recommendations

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