Modification History
Not applicable.
Description
This qualification is designed to reflect the role of persons carrying out work in general insurance in a range of organisations and may meet Australian Securities and Investments Commission (ASIC) requirements for Tier 1 personal advice. Possible work functions may include:
- analysing insurance claims
- applying procedures and strategies for retaining and enhancing the customer relationship
- gathering risk information
- motor and home assessors
- sales and support
- reviewing and assessing risk information.
Pathways Information
Qualification Pathway
Preferred pathways for candidates entering this qualification include:
- FNS30510 Certificate III in General Insurance
The primary pathway from this qualification is employment in an assistant role in general insurance involving functions such as:
- claims handling
- customer enquiries
- determining risk exposure
- dispute resolution
- providing customer service
- sales support
- underwriting.
This qualification may be suited to an Australian Apprenticeship pathway.
A further learning pathway utilising a qualification such as FNS51110 Diploma of General Insurance or one of the specialist qualifications would support career progression.
Licensing/Regulatory Information
Not applicable.
Entry Requirements
Not applicable.
Employability Skills Summary
EMPLOYABILITY SKILLS QUALIFICATION SUMMARY |
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Employability Skill |
Industry /enterprise requirements for this qualification include : |
Communication |
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Teamwork |
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Problem solving |
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Initiative and enterprise |
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Planning and organising |
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Self-management |
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Learning |
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Technology |
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Packaging Rules
Packaging Rules
13 units must be achieved.
5 core units
plus 8 elective units
- selecting the identified elective unit/s * could meet ASIC accreditation requirements for providing financial product advice. Conditions relating to ASIC accreditation should be obtained from ASIC
- A maximum of 3 of the elective units must be selected from Group B or units aligned to other Certificate IV qualifications in FNS10 Financial Services Training Package the remaining elective units can be selected from Group A or B
- A maximum of 2 electives may be selected from units aligned to Certificate IV qualifications in any endorsed Training Package or accredited course
- A maximum of 2 electives may be selected from units aligned to Diploma qualifications in any endorsed Training Package or accredited course.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.
Core units of competency :
- BSBITS401A Maintain business technology
- BSBOHS404B Contribute to the implementation of strategies to control OHS risk
- BSBWOR401A Establish effective workplace relationships
- FNSINC401A Apply principles of professional practice to work in the financial services industry
- FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Elective units of competency :
Group A
- FNSASICN503A Provide Tier 1 personal advice in general insurance *
- FNSASICO503A Provide Tier 1 general advice in general insurance *
Group B (General )
- BSBCCO402A Gather, collate and record information
- BSBCUS301A Deliver and monitor a service to customers
- BSBCUS401A Coordinate implementation of customer service strategies
- BSBCUS403A Implement customer service standards
- FNSSAM401A Sell financial products and services
- FNSSAM402A Implement a sales plan
- FNSSAM403A Prospect for new clients
- FNSIAD501A Provide appropriate services, advice and products to clients
- FNSCUS401A Participate in negotiations
- FNSCUS402A Resolve disputes
- FNSCUS505A Determine client requirements and expectations
- FNSCUS506A Record and implement client instructions
- FNSINC501A Conduct product research to support recommendations
- FNSISV401A Evaluate risk for new business
- FNSISV402A Underwrite new business
- FNSISV403A Survey potential risk exposure
- FNSISV404A Underwrite renewal business
- FNSISV405A Analyse insurance claims
- FNSISV406A Use specialist terminology in insurance claims
Note Units marked * have the following four co-requisite unit requirements for ASIC Tier 1 accreditation:
- FNSIAD501A Provide appropriate services, advice and products to clients
- FNSCUS505A Determine client requirements and expectations
- FNSCUS506A Record and implement client instructions
- FNSINC501A Conduct product research to support recommendations