Qualification details

Release 

Comments 

Release 3

This version released with Financial Services Training Package version 5.0.

Updated imported units:
BSBCUS402A to BSBCUS402B.

Qualification outcomes remain unchanged.

Release 2

This version released with Financial Services Training Package version 3.0.

FNSACC403A updated to current FNSACC403B.

Release 1

This Qualification first released with FNS10 Financial Services Training Package version 2.0.

This qualification has undergone restructure to reflect new industry input on requirements:

• FNSPRT406 Administer powers of attorney or financial administration orders has been removed from elective to core
• BSBWOR204A Use business technology has been removed from the qualification as it does not fit requirements.

Elective pool has been restructured to provide a more contemporary selection.

Packaging rules have been tailored to allow for specific credit allowance for units acquired at Certificate III level.

Replaces FNS41310 Certificate IV in Personal Trust Administration.

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY

Employability Skill

Industry/enterprise requirements for this qualification include:

Communication

• conducting research to collect and analyse information and present it in report form
• dealing empathetically with clients who may be experiencing stress
• liaising with internal and external personnel with an ability to 'read' verbal and non-verbal body language
• questioning, clarifying and evaluating information
• using a range of techniques and sales skills to select appropriate product for the customer
• using conflict resolution and negotiation skills as required
• using specialist language in written and oral communication
• writing in a range of styles to suit different audiences

Teamwork

• using relationship building skills when seeking personal information from clients
• working with clients from a range of cultural and social backgrounds
• working with specialists to achieve the best outcome for the client

Problem solving

• applying investigative skills to collect information, locate assets and determine liabilities
• comparing products and services in order to offer clients different options
• determining asset allocation strategies in accordance with client needs and legislative requirements
• identifying risk and fraud indicators
• preparing and interpreting complex financial statements and performing complex financial calculations

Initiative and enterprise

• aligning customer characteristics to ‘best product’
• identifying cross-selling opportunities
• reviewing emerging industry trends continually and applying to product and service knowledge

Planning and organising

• managing information and scheduling and coordinating competing tasks
• meeting statutory requirements when administering estates and trusts
• processing routine documents and maintaining files
• preparing, executing, reviewing and storing legal documentation and other client information

Self-management

• defining and understanding own work role
• managing own time and priorities and dealing with contingencies
• understanding and acting upon compliance matters
• working ethically and complying with industry professional code of practice and legislative requirements

Learning

• applying self-learning by accessing manuals, online help and others in the workplace to solve technology problems
• undertaking induction and other training to maintain product knowledge

Technology

• operating the organisation’s business or records management system
• using business technology such as computers and applying word processing, spreadsheet and database skills to produce workplace documents
• using technology to assist the management of information and to assist the planning process