Qualification details

FNS41311 - Certificate IV in Personal Trust Administration (Release 3)


Usage recommendation:
Supersedes FNS41310 - Certificate IV in Personal Trust AdministrationQualification restructured reflecting new industry input on workplace requirements. OUTCOMES DEEMED NOT EQUIVALENT 15/Jan/2012
Is superseded by and equivalent to FNS41315 - Certificate IV in Personal Trust AdministrationUpdated to meet Standards for Training Packages. 24/Mar/2015

ReleaseRelease date
3 (this release) 18/Jul/2013
(View details for release 2) 07/Mar/2012
(View details for release 1) 16/Jan/2012

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
FNSPRT302A - Administer a non-complex estateAdminister a non-complex estateSupersededN/A
FNSPIM409A - Maintain customer relationshipMaintain customer relationshipSupersededN/A
BSBCUS402B - Address customer needsAddress customer needsSupersededElective
BSBWOR402A - Promote team effectivenessPromote team effectivenessSupersededN/A
FNSPRT303A - Administer a non-complex trustAdminister a non-complex trustSupersededN/A
FNSPRT405A - Establish powers of attorneyEstablish powers of attorneySupersededN/A
FNSCUS401A - Participate in negotiationsParticipate in negotiationsSupersededN/A
BSBCOM405A - Promote compliance with legislationPromote compliance with legislationSupersededN/A
FNSPRT402A - Prepare a willPrepare a willSupersededN/A
FNSPRT502A - Advise clients in estate planningAdvise clients in estate planningSupersededN/A
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SchemeCodeClassification value
ANZSCO Identifier 599215 Trust Officer 
ASCO (occupation type) Identifier 5991-15 Trust Officer 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Financial Services 
Taxonomy - Occupation N/A Trust and Estate Administrator 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 599215 Trust Officer 02/Oct/2012 
ASCO (occupation type) Identifier 5991-15 Trust Officer 02/Oct/2012 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 02/Oct/2012 
Qualification/Course Level of Education Identifier 511 Certificate IV 16/Jan/2012 
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Modification History



Release 3

This version released with Financial Services Training Package version 5.0.

Updated imported units:

Qualification outcomes remain unchanged.

Release 2

This version released with Financial Services Training Package version 3.0.

FNSACC403A updated to current FNSACC403B.

Release 1

This Qualification first released with FNS10 Financial Services Training Package version 2.0.

This qualification has undergone restructure to reflect new industry input on requirements:

  • FNSPRT406 Administer powers of attorney or financial administration orders has been removed from elective to core
  • BSBWOR204A Use business technology has been removed from the qualification as it does not fit requirements.

Elective pool has been restructured to provide a more contemporary selection.

Packaging rules have been tailored to allow for specific credit allowance for units acquired at Certificate III level.

Replaces FNS41310 Certificate IV in Personal Trust Administration.


This qualification is designed to reflect job roles in personal trust administration.

Pathways Information

Pathways from the qualification 

A further learning pathway utilising qualifications such as Diploma of Personal Trustees would support career progression.

Licensing/Regulatory Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

Not applicable.

Employability Skills Summary

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.


Employability Skill

Industry/enterprise requirements for this qualification include:


  • conducting research to collect and analyse information and present it in report form
  • dealing empathetically with clients who may be experiencing stress
  • liaising with internal and external personnel with an ability to 'read' verbal and non-verbal body language
  • questioning, clarifying and evaluating information
  • using a range of techniques and sales skills to select appropriate product for the customer
  • using conflict resolution and negotiation skills as required
  • using specialist language in written and oral communication
  • writing in a range of styles to suit different audiences


  • using relationship building skills when seeking personal information from clients
  • working with clients from a range of cultural and social backgrounds
  • working with specialists to achieve the best outcome for the client

Problem solving

  • applying investigative skills to collect information, locate assets and determine liabilities
  • comparing products and services in order to offer clients different options
  • determining asset allocation strategies in accordance with client needs and legislative requirements
  • identifying risk and fraud indicators
  • preparing and interpreting complex financial statements and performing complex financial calculations

Initiative and enterprise

  • aligning customer characteristics to ‘best product’
  • identifying cross-selling opportunities
  • reviewing emerging industry trends continually and applying to product and service knowledge

Planning and organising

  • managing information and scheduling and coordinating competing tasks
  • meeting statutory requirements when administering estates and trusts
  • processing routine documents and maintaining files
  • preparing, executing, reviewing and storing legal documentation and other client information


  • defining and understanding own work role
  • managing own time and priorities and dealing with contingencies
  • understanding and acting upon compliance matters
  • working ethically and complying with industry professional code of practice and legislative requirements


  • applying self-learning by accessing manuals, online help and others in the workplace to solve technology problems
  • undertaking induction and other training to maintain product knowledge


  • operating the organisation’s business or records management system
  • using business technology such as computers and applying word processing, spreadsheet and database skills to produce workplace documents
  • using technology to assist the management of information and to assist the planning process

Packaging Rules

11 units  must be achieved:

7 core units 

plus 4 elective units. 

2 elective units  must be selected from Group A  or elsewhere in this Training Package.

The remaining 2 elective units  may be selected from Group A,  any endorsed Training Package or accredited course. Elective units may be selected from a Certificate IV or Diploma qualification.

Candidates may count 1 unit  from Group B  below as a credit towards this qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units of competency: 

  • FNSINC401A Apply principles of professional practice to work in the financial services industry
  • FNSPRT401A Administer an intestate estate
  • FNSPRT402A Prepare a will
  • FNSPRT403A Administer a complex estate
  • FNSPRT404A Administer a complex trust
  • FNSPRT405A Establish powers of attorney
  • FNSPRT406A Administer powers of attorney or financial administration orders

Elective units of competency: 

Group A 

  • FNSACC403B Make decisions in a legal context
  • FNSCUS401A Participate in negotiations
  • FNSCUS402A Resolve disputes 
  • FNSFPL401A Extract and analyse information on specified financial strategies and products
  • FNSPIM409A Maintain customer relationships
  • FNSPRT501A Advise clients on Trust Structures
  • FNSPRT502A Advise clients in Estate Planning
  • BSBCOM405A Promote compliance with legislation
  • BSBCUS402B Address customer needs
  • BSBREL402A Build customer relationships and business networks
  • BSBRSK401A Identify risk and apply risk management processes
  • BSBWOR402A Promote team effectiveness
  • BSBWOR404A Develop work priorities

Group B 

  • FNSPRT301A Establish entitlements to an intestate estate
  • FNSPRT302A Administer a non complex estate
  • FNSPRT303A Administer a non complex trust