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Qualification details

FNS41210 - Certificate IV in Mobile Banking (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to FNS41211 - Certificate IV in Mobile BankingOHS unit changes in the core from BSBOHS303B to BSBOHS201A to better reflect workplace requirements - OUTCOMES EQUIVALENT 15/Jan/2012

Releases:
ReleaseRelease date
1 1 (this release) 24/Nov/2010

Delivery:
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Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
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FNSSAM402A - Implement a sales planImplement a sales planSupersededN/A
BSBWOR204A - Use business technologyUse business technologySupersededN/A
FNSBNK406A - Manage customer visitsManage customer visitsSupersededN/A
BSBOHS303B - Contribute to OHS hazard identification and risk assessmentContribute to OHS hazard identification and risk assessmentDeletedN/A
FNSSAM401A - Sell financial products and servicesSell financial products and servicesSupersededN/A
FNSINC401A - Apply principles of professional practice to work in the financial services industryApply principles of professional practice to work in the financial services industrySupersededN/A
FNSINC402A - Develop and maintain in-depth knowledge of products and services used by an organisation or sectorDevelop and maintain in-depth knowledge of products and services used by an organisation or sectorSupersededN/A
FNSSAM403A - Prospect for new clientsProspect for new clientsSupersededN/A
FNSCRD402A - Establish and maintain appropriate securitisationEstablish and maintain appropriate securitisationSupersededN/A
FNSCRD401A - Assess credit applicationsAssess credit applicationsSupersededN/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 552211 Credit and Loans Officer (Aus) / Finance Clerk (NZ)  
ASCO (occupation type) Identifier 5912-11 Credit And Loans Officer 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Financial Services 
Taxonomy - Occupation N/A Mobile Banking Consultant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 552211 Credit and Loans Officer (Aus) / Finance Clerk (NZ)  24/Nov/2010 
ASCO (occupation type) Identifier 5912-11 Credit And Loans Officer 24/Nov/2010 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 24/Nov/2010 
Qualification/Course Level of Education Identifier 511 Certificate IV 24/Nov/2010 
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Modification History

Not applicable.

Description

This qualification is designed to reflect job roles requiring advanced understanding of financial products and services and working in customer contact or retail financial service mobile banking environments.

Pathways Information

Qualification Pathway 

The primary pathway from this qualification is employment in the mobile banking services noted above with typical job roles such as:

  • customer service consultant
  • lending consultant
  • lending officer
  • senior sales consultant

This qualification may be suited to an Australian Apprenticeship pathway.

A further learning pathway utilising qualifications such as FSN50910 Diploma of Banking Services Management would support career progression.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication
  • assisting clients to identify financial goals and to prioritise and assess their current financial situation
  • informing clients of suitable products and services
  • using excellent interpersonal, telephone and written skills

Teamwork
  • developing a rapport with clients when identifying their needs, objectives and financial situation
  • working with others in a sales team to identify new client bases
  • liaising with clients and a range of other people internal and external to the organisation

Problem solving
  • applying risk management criteria in assessing client needs
  • collecting, comparing and contrasting data
  • comparing products and services in order to offer clients different options
  • calculating interest/loan repayments
  • using problem solving tools and techniques

Initiative and enterprise
  • generating a range of options for clients to consider
  • referring non-routine problems to a nominated person
  • translating ideas into action

Planning and organising
  • contributing to the planning process by researching, analysing and validating information relating to financial products
  • processing routine documents and maintaining files, managing information and scheduling and coordinating competing tasks

Self-management
  • working independently and outside of the normal office environment
  • defining and understanding own work role
  • understanding and acting to ensure client requirements are met
  • working ethically and complying with organisational, professional code of practice and legislative requirements

Learning
  • acquiring and applying knowledge of financial products and services
  • applying learning to develop improved practices
  • developing and maintaining professional competency

Technology
  • using computer systems for demonstrating products and services to clients, storing information and generating records and transactions for later processing
  • using electronic communication devices and processes (e.g. mobile phones, wireless internet connections and email) to produce financial records, transactions and written correspondence and reports
  • using common business office equipment and monitoring its use and maintenance

Packaging Rules

Packaging Rules 

13 units  must be achieved:

8 core units 

plus 5 elective units .

  • A maximum of 2 of the required elective units of competency must be selected from Group A and the remaining electives may be selected from Group A, Group B or from units aligned to other FNS10 Financial Services Training Package Certificate IV qualifications
  • One (1) elective may be selected from units aligned to Certificate III qualifications and up to 2 electives from units aligned to Diploma qualifications in the FNS10 Financial Services Training Package
  • A maximum of 2 electives may be selected from units aligned to Certificate IV or Diploma qualifications in another endorsed Training Package or accredited course.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.

Core units of competency :

  • BSBCUS403A Implement customer service standards
  • BSBOHS303B Contribute to OHS hazard identification and risk assessment
  • BSBWOR204A Use business technology
  • FNSINC401A Apply principles of professional practice to work in the financial services industry
  • FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector
  • FNSBNK404A Promote mobile banking services
  • FNSBNK405A Provide mobile banking sales and service
  • FNSBNK406A Manage customer visits

Elective units of competency :

Group A 

  • FNSCRD401A Assess credit applications
  • FNSCRD402A Establish and maintain appropriate securitisation
  • FNSCRD503A Promote understanding of the role and effective use of consumer credit
  • FNSSAM401A Sell financial products and services
  • FNSSAM402A Implement a sales plan
  • FNSSAM403A Prospect for new clients

Group B  (General )

  • BSBCUS301A Deliver and monitor a service to customers
  • FNSCRD401A Assess credit applications
  • FNSCRD402A Establish and maintain appropriate securitisation
  • FNSCRD503A Promote understanding of the role and effective use of consumer credit
  • FNSFLT501A Assist customers to budget and manage own finances

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