Qualification details

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication

• accessing professional networks and conducting cold calls
• developing and writing reports to specifications
• preparing and presenting correspondence in appropriate electronic format
• questioning, listening and clarifying clients' requirements
• using effective telephone techniques and having the ability to negotiate resolutions with clients and colleagues
• using excellent customer service skills and maintain an ongoing relationship with clients

Teamwork

• building rapport and trust with clients and liaising and cooperating with a wide range of persons
• liaising with clients and a range of other people internal and external to the organisation
• referring matters to nominated person as required

Problem solving

• analysing and synthesising information and determining levels of credit risk
• calculating interest/loan repayments
• checking the accuracy of calculations
• collecting, comparing and contrasting data in order to create reports
• comparing products and services in order to offer clients different options
• identifying and resolving areas of client resistance
• using problem solving tools and techniques

Initiative and enterprise

• adapting to the special needs of customers
• continually reviewing and applying emerging trends to product and service knowledge
• generating a range of options in response to a client's brief
• responding to changed and changing situations

Planning and organising

• gathering industry information through research
• implementing internal monitoring/audit program to ensure ongoing compliance
• maintaining statutory records
• preparing, processing and settling loan applications
• processing credit applications
• processing documents and maintaining files, managing information and scheduling and coordinating competing tasks

Self-management

• acting as a role model for others
• applying time management strategies to own work schedule
• asking for and responding to feedback on performance
• defining and understanding own work role
• planning own work schedule and monitoring and evaluating own work performance
• presenting a positive organisational image
• working ethically and complying with all industry codes of practice and legislative requirements

Learning

• developing and maintaining personal competency
• identifying opportunities for professional development identified
• keeping up-to-date with legislative and policy changes within the industry and applying these to work practices
• knowing and following workplace safety procedures
• using online help for self-learning purposes

Technology

• conducting web searches and using corporate templates
• operating computers
• using business technology to access, organise and monitor information using research data devices, telecommunication devices and related equipment
• using word processing, spreadsheet and database entry skills to produce workplace documentation