Modification History
Release |
Comments |
Release 2 |
This version first released with FNS10 Financial Services Training Package version 5.0. Update imported units: Qualification outcomes remain unchanged. |
Release 1 |
This qualification first released with FNS10 Financial Services Training Package version 1.0. |
Description
This qualification reflects job roles requiring well-developed skills and a broad knowledge base in a wide variety of contexts within the personal injury management sector. It may involve supervision or leadership and guidance with some limited responsibility for the claims processing of others. Possible work functions may include:
- processing case claims within a large organisation
- working as a claims agent
- coordinating case claims
- managing a claims team
- analysing claims
- resolving disputes
- leading and supporting a team
- monitoring and processing claims in accordance with underwriting requirements
Pathways Information
Pathways into the qualification
Preferred pathways for candidates entering this qualification include:
- FNS30210 Certificate III in Personal Injury Management (Claims Management)
Pathways from the qualification
The primary pathway from this qualification is employment in the personal injury management sector that may relate to job roles within:
- workplace injury insurance
- compulsory third party insurance (CTP)
A further learning pathway utilising qualifications such as Diploma of Personal Injury Management would support career progression.
Licensing/Regulatory Information
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.
Entry Requirements
Not applicable.
Employability Skills Summary
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
EMPLOYABILITY SKILLS QUALIFICATION SUMMARY |
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Employability Skill |
Industry/enterprise requirements for this qualification include: |
Communication |
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Teamwork |
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Problem solving |
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Initiative and enterprise |
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Planning and organising |
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Self-management |
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Learning |
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Technology |
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Packaging Rules
13 units must be achieved.
4 core units
plus 9 elective units
- at least 5 elective units of competency must be selected from the elective bank below
- a minimum of 2 electives must be selected from units aligned to Certificate IV qualifications in the FNS10 Financial Services or another endorsed Training Package
- a maximum of 2 electives can be selected from units aligned to Diploma qualifications in any endorsed Training Package or accredited course
- a maximum of 2 electives can be selected from units aligned to Certificate III qualifications in any endorsed Training Package or accredited course.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.
Core units of competency:
- FNSCUS402A Resolve disputes
- FNSISV405A Analyse insurance claims
- FNSPIM303A Work within the personal injury management sector
- FNSPIM409A Maintain customer relationship
Elective units
- BSBRES401A Analyse and present research information
- BSBPMG510A Manage projects
- CHCCOM403A Use targeted communication skills to build relationships
- CULEVP401A Present information on activities, events and public programs
- FNSCUS401A Participate in negotiations
- FNSPIM304A Manage claims
- FNSPIM401A Plan and implement rehabilitation and return to work and health strategies
- FNSPIM402A Represent personal injury management agent or insurer at conciliation and review hearings
- FNSPIM403A Educate clients on personal injury management issues
- FNSPIM404A Assist injured persons with job placement
- FNSPIM405A Facilitate a return to work
- FNSPIM411A Manage personal injury case loads