Modification History
Release |
Comments |
Release 1 |
This version first released with FNS Financial Services Training Package Version 4.0. |
Qualification Description
This qualification reflects entry level job roles in credit management functions. Individuals in these roles apply theoretical and technical knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities relating to credit, reconciliation and customer service.
Licensing/Regulatory Information
Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.
Entry Requirements
Nil
Packaging Rules
Total number of units = 12
9 core units plus
3 elective units of which:
- 2 units must be selected from the electives listed below,
- 1 unit may be selected from the remaining listed electives or any currently endorsed training package qualification or accredited course at Certificate III or above.
Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment and contribute to a valid vocational outcome.
Core Units
FNSCRD401 Assess credit applications
FNSCRD402 Establish and maintain appropriate security
FNSCRD403 Manage and recover bad and doubtful debts
FNSCRD404 Utilise the legal process to recover outstanding debt
FNSCRD405 Manage overdue customer accounts
FNSCUS402 Resolve disputes
FNSINC411 Conduct work according to professional practices in the financial services industry
FNSORG411 Conduct individual work within a compliance framework
FNSRSK411 Apply risk management strategies to own work
Elective Units
BSBCUE203 Conduct customer engagement
BSBCMM301 Process customer complaints
BSBCNV506 Establish and manage a trust account
BSBCUS403 Implement customer service standards
BSBFIA401 Prepare financial reports
BSBMGT405 Provide personal leadership
BSBSMB407 Manage a small team
BSBLDR403 Lead team effectiveness
BSBWOR501 Manage personal work priorities and professional development
FNSACC411 Process business tax requirements
FNSCRD503 Promote understanding of the role and effective use of consumer credit
FNSINC503 Identify situations requiring complex ethical decision making
FNSINC504 Apply ethical frameworks and principles to make and act upon decisions
FNSRSK512 Assess risks
Qualification Mapping Information
No equivalent qualification. Supersedes and is not equivalent to FNS40115 Certificate IV in Credit Management.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe