Qualification details

Release 

Comment 

Release 3

This version first released with FNS10 Financial Services Training Package version 5.0.

Update imported units:

BSBCCO201A Action customer contact replaced by equivalent unit BSBCCO203A Conduct customer contact;

BSBCMM301A to  BSBCMM301B; BSBCUS403A to BSBCUS403B; BSBWOR501A to BSBWOR501B.

Qualification outcomes remain unchanged.

Release 2

This version first released with FNS10 Financial Services Training Package version 3.0.

Advice relating to regulatory requirements removed from the qualification and reference made to the regulator and Regulatory advice held on the IBSA website

Release 1

This Qualification first released with FNS10 Financial Services Training Package version 2.0.

Replaced BSBCOM405A Promote compliance with legislation with FNSCMP401A Conduct individual work within a compliance framework. This is considered a more appropriate unit for this qualification.

Replaced BSBOHS303B Contribute to OHS hazard identification and risk assessment with BSBOHS201A Participate in OHS processes. This is considered a more appropriate unit for this qualification.

Replaces FNS40110 Certificate IV in Credit Management.

Employability Skill 

Industry/enterprise requirements for this qualification include: 

Communication

• assisting clients to identify financial goals and to prioritise and assess their current financial situation
• liaising with debtors and using negotiation strategies to resolve disputes, queries and problems
• providing financial counselling and communicating in plain language
• using excellent interpersonal, telephone and written skills

Teamwork

• developing a rapport with clients when identifying their needs, objectives and financial situation
• liaising with clients, debtors and a range of other people internal and external to the organisation

Problem solving

• analysing and synthesising information and determining levels of credit risk
• applying risk management criteria in assessing credit applications and security requirements
• calculating interest/loan repayments
• collecting, comparing and contrasting data
• comparing products and services in order to offer clients different options
• using problem solving tools and techniques

Initiative and enterprise

• generating a range of options for clients to consider
• initiating legal processes in line with client need and legal requirements
• referring non-routine problems to a nominated person
• translating ideas into action

Planning and organising

• contributing to the planning process by researching, analysing and validating information relating to debts
• processing routine documents and maintaining files, managing information and scheduling and coordinating competing tasks

Self-management

• acting as a role model for others
• defining and understanding own work role
• taking to management, concerns with own level of responsibility
• understanding and acting to ensure compliance requirements are met
• working ethically and complying with organisational, professional code of practice and legislative requirements

Learning

• acquiring and applying knowledge of credit legislation, products and services
• applying learning to develop improved practices
• coaching and mentoring others to acquire new knowledge and skills
• contributing to the learning of others through implementing team building exercises
• developing and maintaining professional competency

Technology

• operating the organisation’s business or records management system
• using business technology such as computers and applying word processing, spreadsheet and database skills to produce workplace documents
• using technology to assist the management of information and to assist the planning process