Qualification details

FNS40110 - Certificate IV in Credit Management (Release 1)


Usage recommendation:
Is superseded by and equivalent to FNS40111 - Certificate IV in Credit ManagementUnit changes in the core compliance unit BSBCOM405A to FNSORG401A, to better reflect workplace requirements; OHS unit changed in electives BSBOHS303B to BSBOHS201A to better reflect workplace requirements - OUTCOMES EQUIVALENT 15/Jan/2012
Supersedes FNS40304 - Certificate IV in Financial Services (Credit Management) 23/Nov/2010

Release Status:
ReleaseRelease date
1 1 (this release) 24/Nov/2010

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBCCO201A - Action customer contactAction customer contact N/A
BSBCMM301A - Process customer complaintsProcess customer complaints N/A
BSBCOM405A - Promote compliance with legislationPromote compliance with legislation N/A
BSBCUS403A - Implement customer service standardsImplement customer service standards N/A
BSBFIA401A - Prepare financial reportsPrepare financial reports N/A
BSBMGT405A - Provide personal leadershipProvide personal leadership N/A
BSBOHS303B - Contribute to OHS hazard identification and risk assessmentContribute to OHS hazard identification and risk assessment N/A
BSBSMB407A - Manage a small teamManage a small team N/A
BSBWOR402A - Promote team effectivenessPromote team effectiveness N/A
BSBWOR501A - Manage personal work priorities and professional developmentManage personal work priorities and professional development N/A
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SchemeCodeClassification value
ANZSCO Identifier 552211 Credit and Loans Officer (Aus) / Finance Clerk (NZ)  
ASCO (occupation type) Identifier 5912-11 Credit And Loans Officer 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Financial Services 
Taxonomy - Occupation N/A Senior Credit Officer,Credit and Loans Officer 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 552211 Credit and Loans Officer (Aus) / Finance Clerk (NZ)  24/Nov/2010 
ASCO (occupation type) Identifier 5912-11 Credit And Loans Officer 24/Nov/2010 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 24/Nov/2010 
Qualification/Course Level of Education Identifier 511 Certificate IV 24/Nov/2010 
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Modification History

Not applicable.


This qualification reflects entry level job roles in credit management that apply in a range of financial services sectors and to credit management functions in other industries.

The qualification includes the Units of Competency which could meet the educational requirements for the obtaining of an Australian Credit Licence (ACL). Conditions relating to ASIC accreditation should be obtained from ASIC.

The Commonwealth Government will assume responsibility for the Uniform Consumer Credit Code (UCCC) by enacting it as Commonwealth law. Consumer Credit Protection legislation was enhanced on 17 September 2009 and the Consumer Credit Reforms commenced on 1 July 2010. The Australian Securities and Investments Commission (ASIC) will administer credit provider regulation.

Anyone who engages in certain credit activities requires an Australian Credit Licence (ACL). They will need to:

  • have registered with ASIC between 1 April and 30 June 2010 (inclusive) and apply for an Australian credit licence (ACL) between 1 July 2010 and 31 December 2010 (applicable only to currently registered credit participants)
  • apply for an ACL from 1 July 2010 (applicable to new entrants to the credit market).

Pathways Information

Qualification Pathway 

The primary pathway from this qualification is entry level employment in job roles including:

  • credit officer
  • credit controller
  • credit analyst
  • recoveries officer
  • reconciliation officer
  • credit services officer
  • credit/lending officer
  • customer service officer
  • credit manager (in smaller organisations)

This qualification may be suited to an Australian Apprenticeship pathway.

A learning pathway such as FNS51510 Diploma of Credit Management would support career progression.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary


Employability Skill 

Industry /enterprise requirements for this qualification include :


  • assisting clients to identify financial goals and to prioritise and assess their current financial situation
  • liaising with debtors and using negotiation strategies to resolve disputes, queries and problems
  • providing financial counselling and communicating in plain language
  • using excellent interpersonal, telephone and written skills


  • developing a rapport with clients when identifying their needs, objectives and financial situation
  • liaising with clients, debtors and a range of other people internal and external to the organisation

Problem solving

  • analysing and synthesising information and determining levels of credit risk
  • applying risk management criteria in assessing credit applications and security requirements
  • calculating interest/loan repayments
  • collecting, comparing and contrasting data
  • comparing products and services in order to offer clients different options
  • using problem solving tools and techniques

Initiative and enterprise

  • generating a range of options for clients to consider
  • initiating legal processes in line with client need and legal requirements
  • referring non-routine problems to a nominated person
  • translating ideas into action

Planning and organising

  • contributing to the planning process by researching, analysing and validating information relating to debts
  • processing routine documents and maintaining files, managing information and scheduling and coordinating competing tasks


  • acting as a role model for others
  • defining and understanding own work role
  • taking to management, concerns with own level of responsibility
  • understanding and acting to ensure compliance requirements are met
  • working ethically and complying with organisational, professional code of practice and legislative requirements


  • acquiring and applying knowledge of credit legislation, products and services
  • applying learning to develop improved practices
  • coaching and mentoring others to acquire new knowledge and skills
  • contributing to the learning of others through implementing team building exercises
  • developing and maintaining professional competency


  • operating the organisation's business or records management system
  • using business technology such as computers and applying word processing, spreadsheet and database skills to produce workplace documents
  • using technology to assist the management of information and to assist the planning process

Packaging Rules

Packaging Rules 

12 units  must be achieved:

9 core units 

plus 3 elective units .

  • all elective units of competency can be selected from the elective bank below or from units aligned to Certificate IV qualifications in the FNS10 Financial Services Training Package
  • A maximum of 2 electives may be selected from units aligned to Certificate III or Diploma qualifications in the FNS10 Financial Services Training Package
  • A maximum of 2 electives may be selected from units aligned to Certificate IV or Diploma qualifications from another endorsed Training Package or accredited course.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.

Core units of competency :

  • BSBCOM405A Promote compliance with legislation
  • FNSCRD401A Assess credit applications
  • FNSCRD402A Establish and maintain appropriate securitisation
  • FNSCRD403A Manage and recover bad and doubtful debts
  • FNSCRD404A Utilise the legal process to recover outstanding debt
  • FNSCRD405A Manage overdue customer accounts
  • FNSCUS402A Resolve disputes
  • FNSINC401A Apply principles of professional practice to work in the financial services industry
  • FNSRSK401A Implement risk management strategies

Elective units of competency :

  • BSBCCO201A Action customer contact
  • BSBCMM301A Process customer complaints
  • BSBCUS403A Implement customer service standards
  • BSBFIA401A Prepare financial reports
  • BSBMGT405A Provide personal leadership
  • BSBOHS303B Contribute to OHS hazard identification and risk assessment
  • BSBSMB407A Manage a small team
  • BSBWOR402A Promote team effectiveness
  • BSBWOR501A Manage personal work priorities and professional development
  • FNSACC401A Process business tax requirements
  • FNSCNV506A Establish and manage a trust account
  • FNSCRD503A Promote understanding of the role and effective use of consumer credit
  • FNSRSK502A Assess risks