Modification History
Not applicable.
Description
This qualification is designed to reflect the role of entry level employees carrying out work in insurance broking in a range of environments including as a member of a team in a large organisation or a small broking practice and may meet ASIC requirements for Tier 2 general insurance advice.
Possible work functions may include:
- assisting in managing broking business on behalf of a client
- handling customer complaints
- responding to customer enquiries for insurance broking products and services
- assisting a broking client with an insurance claim.
Pathways Information
Qualification Pathway
The primary pathway from this qualification is employment in insurance broking industry in service and support roles.
This qualification is suited to an Australian Apprenticeship pathway.
A further learning pathway utilising qualifications such as FNS41710 Certificate IV in Insurance Broking would support career progression.
Licensing/Regulatory Information
Not applicable.
Entry Requirements
Not applicable.
Employability Skills Summary
EMPLOYABILITY SKILLS QUALIFICATION SUMMARY |
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Employability Skill |
Industry /enterprise requirements for this qualification include : |
Communication |
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Teamwork |
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Problem solving |
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Initiative and enterprise |
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Planning and organising |
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Self-management |
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Learning |
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Technology |
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Packaging Rules
Packaging Rules
12 units must be achieved.
6 core units
plus 6 elective units
- selecting the identified elective unit/s * could meet ASIC accreditation requirements for providing financial product advice - conditions relating to ASIC accreditation should be obtained from ASIC
- A maximum of 4 of the elective units must be selected from Group A
- A maximum of 2 electives may be selected from units aligned to Certificate III qualifications in any endorsed Training Package or accredited course
- One (1) elective may be selected from units aligned to Certificate II qualifications in any endorsed Training Package or accredited course
Elective units must be relevant to the work outcome, local industry requirements and the qualification level. The elective bank comprises recommended units for those wishing to work in insurance broking support roles.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.
Core units of competency :
- FNSINC301A Work effectively in the financial services industry
- FNSIBK301A Provide insurance broking services in response to a customer enquiry
- FNSIBK401A Research and analyse client and industry information for a broking risk assessment
- FNSIBK402A Provide personal advice in general insurance broking products and services (Tier 2)
- FNSIBK403A Implement an agreed insurance program for a broking client
- FNSIBK404A Provide a claims service to an insurance broking client
Group A
- BSBCMM201A Communicate in the workplace
- BSBCMM301A Process customer complaints
- BSBWOR203A Work effectively with others
- FNSACC301A Process financial transactions and extract interim reports
- FNSCUS401A Participate in negotiations
- FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector
- FNSASIC304A Provide Tier 2 general advice in general insurance *
- FNSASIC305A Provide Tier 2 personal advice in general insurance *
- FNSIBK302A Provide general advice in general insurance broking products and services (Tier 2)*