Modification History
|
Release |
Comments |
|
Release 3 |
This version released with FNS Financial Services Training Package version 2.0 Release 3 created to correct typographical error |
|
Release 2 |
This version released with FNS Financial Services Training Package version 1.1 Release 2 created to correct typographical error |
|
Release 1 |
This Qualification first released with FNS Financial Services Training Package version 1.0 |
Qualification Description
This qualification is designed to reflect the job role of entry level employees working in general insurance environments who perform claims administration and customer service duties. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision. Work functions may include processing and issuing policies, processing and settling claims, responding to customer enquiries and maintaining a customer database.
Licensing/Regulatory Information
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Entry Requirements
Nil.
Packaging Rules
Total number of units = 13
5 core units plus
8 elective units
The elective units consist of:
- 6 from Group A.
Of the remaining 2 units:
- up to 2 may be from Group A or B
- up to 2 may be from Certificate III or Certificate IV in a currently endorsed training package or accredited course.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
Core Units
BSBWHS201 Contribute to health and safety of self and others
BSBWOR203 Work effectively with others
BSBWOR204 Use business technology
FNSINC301 Work effectively in the financial services industry
FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Elective Units
Group A
FNSASIC301 Establish client relationship and analyse needs
FNSASIC302 Develop, present and negotiate client solutions
FNSASIC304 Provide Tier 2 general advice in general insurance
FNSASIC305 Provide Tier 2 personal advice in general insurance
FNSISV301 Evaluate risk for renewal business
FNSISV302 Process alteration to insurance policy
FNSISV303 Issue contract of insurance
FNSISV304 Issue renewal advice
FNSISV305 Issue cancellation advice
FNSISV306 Receive and record or register a claim
FNSISV307 Follow organisation procedures to process claim
FNSISV308 Process facultative and treaty reinsurance claim
FNSISV309 Settle claims
FNSISV310 Process claims payments
Group B
BSBCUE203 Conduct customer engagement
BSBCMM301 Process customer complaints
BSBRKG304 Maintain business records
FNSIAD301 Provide general advice on financial products and services
FNSSAM301 Identify opportunities for cross-selling products and services
Qualification Mapping Information
|
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
|
FNS30515 Certificate III in General Insurance (Release 3) |
FNS30515 Certificate III in General Insurance (Release 2) |
Updated typographical error |
Equivalent qualification |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe
