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Qualification details

FNS30515 - Certificate III in General Insurance (Release 3)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to FNS30511 - Certificate III in General InsuranceUpdated to meet Standards for Training Packages. Simplification of packaging rules 24/Mar/2015

Release Status:
Current
Releases:
ReleaseRelease date
3 (this release) 14/Jan/2016
(View details for release 2) 22/Apr/2015
(View details for release 1) 25/Mar/2015


Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBCMM301 - Process customer complaintsProcess customer complaints Elective
BSBCUE203 - Conduct customer engagementConduct customer engagement Elective
BSBRKG304 - Maintain business recordsMaintain business records Elective
BSBWHS201 - Contribute to health and safety of self and othersContribute to health and safety of self and others Core
BSBWOR203 - Work effectively with othersWork effectively with others Core
BSBWOR204 - Use business technologyUse business technology Core
FNSASIC301 - Establish client relationship and analyse needsEstablish client relationship and analyse needs Elective
FNSASIC302 - Develop, present and negotiate client solutionsDevelop, present and negotiate client solutions Elective
FNSASIC304 - Provide Tier 2 general advice in general insuranceProvide Tier 2 general advice in general insurance Elective
FNSASIC305 - Provide Tier 2 personal advice in general insuranceProvide Tier 2 personal advice in general insurance Elective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 611211 Insurance Agent 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Insurance 
Taxonomy - Occupation N/A Insurance Claims Officer 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 611211 Insurance Agent 30/Jul/2015 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 30/Jul/2015 
Qualification/Course Level of Education Identifier 514 Certificate III 25/Mar/2015 
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Modification History

Release 

Comments 

Release 3

This version released with FNS Financial Services Training Package version 2.0

Release 3 created to correct typographical error

Release 2

This version released with FNS Financial Services Training Package version 1.1

Release 2 created to correct typographical error

Release 1

This Qualification first released with FNS Financial Services Training Package version 1.0

Qualification Description

This qualification is designed to reflect the job role of entry level employees working in general insurance environments who perform claims administration and customer service duties. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision. Work functions may include processing and issuing policies, processing and settling claims, responding to customer enquiries and maintaining a customer database.

Licensing/Regulatory Information  

Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

Entry Requirements

Nil.

Packaging Rules

Total number of units = 13 

5 core units  plus

8 elective  units

The elective units consist of:

  • 6 from Group A.

Of the remaining 2 units:

  • up to 2 may be from Group A or B
  • up to 2 may be from Certificate III or Certificate IV in a currently endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core Units 

BSBWHS201 Contribute to health and safety of self and others

BSBWOR203 Work effectively with others

BSBWOR204 Use business technology

FNSINC301 Work effectively in the financial services industry

FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Elective Units 

Group A  

FNSASIC301 Establish client relationship and analyse needs

FNSASIC302 Develop, present and negotiate client solutions

FNSASIC304 Provide Tier 2 general advice in general insurance

FNSASIC305 Provide Tier 2 personal advice in general insurance

FNSISV301 Evaluate risk for renewal business

FNSISV302 Process alteration to insurance policy

FNSISV303 Issue contract of insurance

FNSISV304 Issue renewal advice

FNSISV305 Issue cancellation advice

FNSISV306 Receive and record or register a claim

FNSISV307 Follow organisation procedures to process claim

FNSISV308 Process facultative and treaty reinsurance claim

FNSISV309 Settle claims

FNSISV310 Process claims payments

Group B  

BSBCUE203 Conduct customer engagement

BSBCMM301 Process customer complaints

BSBRKG304 Maintain business records

FNSIAD301 Provide general advice on financial products and services

FNSSAM301 Identify opportunities for cross-selling products and services

Qualification Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

FNS30515 Certificate III in General Insurance (Release 3)

FNS30515 Certificate III in General Insurance (Release 2)

Updated typographical error

Equivalent qualification

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe