Modification History
|
Release |
Comments |
|
Release 2 |
This version first released with the FNS Financial Services Training Package Version 8.0. Native elective units of competency were updated and/or superseded. |
|
Release 1 |
This version first released with FNS Financial Services Training Package Version 6.0. |
Qualification Description
This qualification is designed for individuals in job roles in the mercantile agents sector who apply a broad range of competencies. This includes using limited discretion and judgement while undertaking operations that may include debt collection, process serving and repossessions. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and take limited responsibility in known situations under general supervision.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Relevant regulatory authorities should be consulted to confirm those requirements before applying the qualification.
Entry Requirements
Nil
Packaging Rules
Total number of units = 12
4 core units plus
8 elective units , of which:
- at least 1 must be from Group A Technology
- at least 2 must be from Group B Mercantile and credit
- at least 2 must be from Group C General
- up to 3 may be from this qualification or any other currently endorsed Certificate II or above training package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.
Core units
FNSINC311 Work together in the financial services industry
FNSMCA311 Collect debts
FNSMCA314 Locate individuals
FNSMCA413 Identify and manage individuals experiencing hardship
Elective units
Group A – Technology
BSBDAT201 Collect and record data
BSBTEC201 Use business software applications
BSBTEC404 Use digital technologies to collaborate in a work environment
Group B – Mercantile and credit
FNSCRD302 Monitor and control accounts receivable
FNSCRD311 Process applications for credit
FNSCRD404 Utilise the legal process to recover outstanding debt
FNSCRD413 Manage and recover bad and doubtful debts
FNSCRD415 Manage overdue customer accounts
FNSMCA312 Repossess property
FNSMCA313 Serve legal process
FNSMCA411 Evaluate debt collection actions and develop recommendations
FNSMCA412 Undertake legal action for recovery of debts
Group C – General
BSBAUD412 Work within compliance frameworks
BSBCMM412 Lead difficult conversations
BSBFIN301 Process financial transactions
BSBPEF301 Organise personal work priorities
BSBPEF302 Develop self-awareness
BSBPEF401 Manage personal health and wellbeing
BSBPMG421 Apply project time management techniques
BSBWHS211 Contribute to the health and safety of self and others
BSBXCM301 Engage in workplace communication
BSBXTW301 Work in a team
FNSACC323 Perform financial calculations
FNSACC421 Prepare financial reports
FNSCUS311 Respond to customer enquiries
FNSCUS411 Participate in negotiations
FNSCUS412 Resolve disputes
FNSFLT213 Develop knowledge of debt and consumer credit
FNSINC411 Conduct work according to professional practices in the financial services industry
FNSORG411 Conduct individual work within a compliance framework
FNSRTS315 Process customer accounts
Qualification Mapping Information
No equivalent qualification. Supersedes and is not equivalent to FNS30415 Certificate III in Mercantile Agents.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe
