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Qualification details

FNS30415 - Certificate III in Mercantile Agents (Release 3)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to FNS30410 - Certificate III in Mercantile AgentsUpdated to meet Standards for Training Packages. 24/Mar/2015

Release Status:
Current
Releases:
ReleaseRelease date
3 (this release) 12/Sep/2016
(View details for release 2) 22/Apr/2015
(View details for release 1) 25/Mar/2015


Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
BSBCMM301 - Process customer complaintsProcess customer complaints Elective
BSBCOM402 - Implement processes for the management of a breach in compliance requirementsImplement processes for the management of a breach in compliance requirements Elective
BSBFIA301 - Maintain financial recordsMaintain financial records Core
BSBFIA401 - Prepare financial reportsPrepare financial reports Core
BSBPMG415 - Apply project risk management techniquesApply project risk management techniques Elective
BSBWHS201 - Contribute to health and safety of self and othersContribute to health and safety of self and others Elective
BSBWOR204 - Use business technologyUse business technology Core
FNSCUS402 - Resolve disputesResolve disputes Core
FNSINC301 - Work effectively in the financial services industryWork effectively in the financial services industry Core
FNSINC401 - Apply principles of professional practice to work in the financial services industryApply principles of professional practice to work in the financial services industry Elective
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 552211 Credit and Loans Officer (Aus) / Finance Clerk (NZ)  
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Financial Services,Financial Services 
Taxonomy - Occupation N/A Process Server,Mercantile Agents Collections Officer 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 552211 Credit and Loans Officer (Aus) / Finance Clerk (NZ)  30/Jul/2015 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 30/Jul/2015 
Qualification/Course Level of Education Identifier 514 Certificate III 25/Mar/2015 
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Modification History

Release 

Comments 

Release 3

This version released with FNS Financial Services Training Package version 2.1.

Release 3 created to reinstate qualification in FNS Training Package.

Release 2

This version released with FNS Financial Services Training Package version 1.1.

Release 2 created to correct typographical error.

Release 1

This qualification first released with FNS Financial Services Training Package version 1.0

Qualification Description

This qualification is designed for individuals in job roles in the mercantile agents sector who apply a broad range of competencies using limited discretion and judgement while undertaking operations that may include debt collection, process serving and repossessions. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision.

Licensing/Regulatory Information

No licensing or certification requirements apply to this qualification at the time of publication. However, some units will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit. Refer to the FNS Knowledge Guide Companion Volume for guidance on requirements.

Entry Requirements

Nil.

Packaging Rules

Total number of units = 12 

8 core units  plus

4 elective  units

The elective units consist of:

  • 2 from the electives below.

Of the remaining 2 units:

  • up to 2 may be from the electives
  • up to 2 may be from Certificate III or Certificate IV from a currently endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core Units 

BSBFIA301 Maintain financial records

BSBFIA401 Prepare financial reports

BSBWOR204 Use business technology

FNSCUS402 Resolve disputes

FNSINC301 Work effectively in the financial services industry

FNSMCA301 Collect debts

FNSMCA303 Serve legal process

FNSMCA304 Locate subjects

Elective Units 

Collections 

FNSMCA401 Develop and document case recommendations

FNSMCA402 Initiate legal recovery of debts

Process serving and repossession 

FNSMCA302 Repossess property

General 

BSBCMM301 Process customer complaints

BSBCOM402 Implement processes for the management of a breach in compliance requirements

BSBPMG415 Apply project risk-management techniques

BSBWHS201 Contribute to health and safety of self and others

FNSINC401 Apply principles of professional practice to work in the financial services industry

Qualification Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

FNS30415 Certificate III in Mercantile Agents

FNS30410 Certificate III in Mercantile Agents

Updated to meet Standards for Training Packages.

Equivalent qualification

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe