Modification History
Release |
Comments |
Release 2 |
This Qualification first released with FNS10 Financial Services Training Package version 2.0. Replaced BSBOHS303B Contribute to OHS hazard identification and risk with BSBOHS201A Participate in OHS processes. This is considered a more appropriate unit for this qualification. Replaced PSPGOV414A Provide workplace mentoring with TAEDEL404A Mentor in the workplace. This is considered a more appropriate unit for this qualification. |
Description
This qualification is designed to reflect the role of entry level employees within the personal injury management sector, who apply a broad range of competencies using limited discretion and judgement within the claims management function. Work functions may include:
- processing case claims
- acting as a claims agent
- assisting in making workplaces and other relevant areas safe
- promoting health, safety and welfare of workers and others
- monitoring and review processes to ensure treatment is prompt, proactive and effective
- promoting and improving return to work outcomes.
Pathways Information
Personal injury management entry level job roles that may relate to outcomes within:
- workplace injury insurance
- compulsory third party insurance (CTP).
The primary pathway from this qualification is entry level employment the personal injury management sector. Other personal injury management specialist FNS10 Financial Services Training Package qualifications at Certificate III and IV would support career progression.
Licensing/Regulatory Information
Not applicable.
Entry Requirements
Not applicable.
Employability Skills Summary
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill |
Industry/enterprise requirements for this qualification include: |
Communication |
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Teamwork |
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Problem solving |
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Initiative and enterprise |
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Planning and organising |
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Self-management |
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Learning |
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Technology |
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Packaging Rules
13 units must be achieved:
7 core units
plus 6 elective units
2 elective units must be selected from the elective units listed below.
The remaining 4 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. All elective units may be selected from a Certificate III qualification; 2 elective units may be selected from Certificate IV qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units of competency:
FNSPIM301A Process benefit payments
FNSPIM302A Determine claim liability
FNSPIM303A Work within the personal injury management sector
FNSPIM304A Manage claims
FNSPIM410A Collect, assess and use information
BSBCUS301A Deliver and monitor a service to customers
BSBWOR404B Develop work priorities
Elective units of competency:
FNSCUS401A Participate in negotiations
BSBCMM301A Process customer complaints
BSBOHS201A Participate in OHS processes
BSBWOR203A Work effectively with others
CHCTC302A Provide client-centred telephone counselling
TAEDEL404A Mentor in the workplace