Modification History
Release |
Comments |
This version first released with FNS10 Financial Services Training Package Version 5.0. Update imported units: BSBWOR203A to BSBWOR203B; BSBCMM301A to BSBCMM301B; BSBCUS301A to BSBCUS301B; CHCTC302A to CHCTC302B. Qualification outcomes remain unchanged. |
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Release 2 |
This version first released with FNS10 Financial Services Training Package version 2.0. Replaced BSBOHS303B Contribute to OHS hazard identification and risk with BSBOHS201A Participate in OHS processes, this is considered a more appropriate unit for this qualification. Replaces PSPGOV414A Provide workplace mentoring with TAEDEL404A Mentor in the workplace. This is considered a more appropriate unit for this qualification. |
Release 1 |
This qualification first released with FNS10 Financial Services Training Package Version 1.0. |
Description
This qualification is designed to reflect the role of entry level employees within the personal injury management sector, who apply a broad range of competencies using limited discretion and judgement within the claims management function. Work functions may include:
- processing case claims
- acting as a claims agent
- assisting in making workplaces and other relevant areas safe
- promoting health, safety and welfare of workers and others
- monitoring and review processes to ensure treatment is prompt, proactive and effective
- promoting and improving return to work outcomes.
Pathways Information
Pathways into the qualification
Entry into this qualification may be through personal injury management entry level job roles in the areas of:
- workplace injury insurance
- compulsory third party insurance (CTP)
Pathways from the qualification
The primary pathway from this qualification is entry level employment the personal injury management sector. Other personal injury management specialist FNS10 Financial Services Training Package qualifications at Certificate III and IV would support career progression.
Licensing/Regulatory Information
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.
Entry Requirements
Not applicable.
Employability Skills Summary
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill |
Industry/enterprise requirements for this qualification include: |
Communication |
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Teamwork |
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Problem solving |
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Initiative and enterprise |
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Planning and organising |
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Self-management |
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Learning |
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Technology |
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Packaging Rules
13 units must be achieved.
7 core units
plus 6 elective units
2 elective units must be selected from the elective units listed below.
The remaining 4 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. All elective units may be selected from a Certificate III qualification; 2 elective units may be selected from Certificate IV qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units of competency:
- FNSPIM301A Process benefit payments
- FNSPIM302A Determine claim liability
- FNSPIM303A Work within the personal injury management sector
- FNSPIM304A Manage claims
- FNSPIM410A Collect, assess and use information
- BSBCUS301B Deliver and monitor a service to customers
- BSBWOR404B Develop work priorities
Elective units of competency:
- FNSCUS401A Participate in negotiations
- BSBCMM301B Process customer complaints
- BSBOHS201A Participate in OHS processes
- BSBWOR203B Work effectively with others
- CHCTC302B Provide client-centred telephone counselling
- TAEDEL404A Mentor in the workplace