Qualification details

Release 

Comments 

This version first released with FNS10 Financial Services Training Package Version 5.0.

Update imported units:

BSBWOR203A to BSBWOR203B; BSBCMM301A to BSBCMM301B; BSBCUS301A to BSBCUS301B; CHCTC302A to CHCTC302B.

Qualification outcomes remain unchanged.

Release 2 

This version first released with FNS10 Financial Services Training Package version 2.0.

Replaced BSBOHS303B Contribute to OHS hazard identification and risk with BSBOHS201A Participate in OHS processes, this is considered a more appropriate unit for this qualification.

Replaces PSPGOV414A Provide workplace mentoring with TAEDEL404A Mentor in the workplace. This is considered a more appropriate unit for this qualification.

Release 1 

This qualification first released with FNS10 Financial Services Training Package Version 1.0.  

Employability Skill 

Industry/enterprise requirements for this qualification include: 

Communication

• conducting research to collect and analyse information and presenting it in report form
• having the ability to question, clarify and evaluate information
• possessing well-developed presentation skills with an ability to ‘read’ verbal and non-verbal body language
• preparing and presenting correspondence in appropriate electronic format
• using effective telephone techniques and having the ability to negotiate solutions with clients, stakeholders and colleagues within area of responsibility
• writing in a range of styles to suit different audiences

Teamwork

• referring matters to nominated person as required
• working as a member of a team and applying knowledge of one’s own role to achieve team goals
• working with specialists for advice and on a referral basis

Problem solving

• applying estimating skills in calculating liability and refunds
• resolving customer complaints within area of responsibility
• reading and understanding policy documents

Initiative and enterprise

• contributing creative ideas to resolve workplace issues
• referring non-routine problems to a nominated person
• responding to changing situations in the workplace
• identifying and delivering service within industry best practice requirements

Planning and organising

• contributing to the planning process by researching and validating information relating to claims
• processing claims and policy data within defined guidelines
• processing claims that have limited medical requirements
• processing claims that may require periods of from work
• processing low risk claims and claims with a low life span
• processing routine documents and maintaining files, managing information and scheduling and coordinating competing tasks
• reviewing and monitoring claims

Self-management

• managing own time and priorities and dealing with contingencies
• operating within codes of ethics, codes of professional conduct, legislation and regulations
• taking responsibility as required by work role and ensuring all organisational policies and procedures are followed

Learning

• acquiring and applying knowledge of products, services and organisational policies and procedures
• asking questions to clarify instructions
• seeking advice on technical issues
• using online help and manuals to solve basic technology problems

Technology

• operating organisational business or records system
• using business technology such as computers, and word processing and document management software
• using databases, record system and workflow packages