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Qualification details

FNS30120 - Certificate III in Financial Services (Release 2)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes FNS30115 - Certificate III in Financial Services 30/Jun/2020

Release Status:
Current
Releases:
ReleaseRelease date
2 (this release) 04/Nov/2020
(View details for release 1) 01/Jul/2020


Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
FNSRTS311 - Provide customer service in a retail agencyProvide customer service in a retail agencyElective
BSBINS307 - Retrieve information from recordsRetrieve information from recordsElective
FNSRTS304 - Administer debit card servicesAdminister debit card servicesElective
FNSRTS307 - Maintain Automatic Teller Machine (ATM) servicesMaintain Automatic Teller Machine (ATM) servicesElective
FNSILF302 - Process a life insurance applicationProcess a life insurance applicationElective
BSBTEC301 - Design and produce business documentsDesign and produce business documentsElective
FNSSUP314 - Process superannuation rollover benefitsProcess superannuation rollover benefitsElective
FNSIAD301 - Provide general advice on financial products and servicesProvide general advice on financial products and servicesElective
FNSPRT302 - Administer a non-complex estateAdminister a non-complex estateElective
FNSINC311 - Work together in the financial services industryWork together in the financial services industryCore
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 552000 Financial And Insurance Clerks 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Local Government Regulation,Human Resource Management,Business Administration,Superannuation,Accounting and Bookkeeping,Financial Services 
Taxonomy - Occupation N/A Payroll Officer,Accounts Officer 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 552000 Financial And Insurance Clerks 13/Aug/2020 
ASCED Qualification/Course Field of Education Identifier 0811 Banking, Finance And Related Fields 13/Aug/2020 
Qualification/Course Level of Education Identifier 514 Certificate III 01/Jul/2020 
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Modification History

Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 4.0.

Release 2

This version first released with FNS Financial Services Training Package Version 5.0.

Release created to reflect updated units of competency.

Qualification Description

This qualification is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties relating to administrative, clerical and customer service roles in banking, credit management, insurance and retail financial services. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision.

Licensing, legislative, regulatory or certification considerations

Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.

Entry Requirements

Nil

Packaging Rules

Total number of units = 12

1 core unit  plus

11 elective units , of which:

  • at least 7 must be selected from the elective units listed below
  • up to 4 may be selected from any currently endorsed training package qualification or accredited course at Certificate II or above, provided they do not duplicate the outcome of another unit chosen for the qualification.

Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment and contribute to a valid vocational outcome.

Core unit

FNSINC311 Work together in the financial services industry

Elective units

BSBCMM301 Process customer complaints

BSBCUE304 Provide sales solutions to customers

BSBINS307 Retrieve information from records

BSBINS309 Maintain business records

BSBITU304 Produce spreadsheets

BSBITU315 Purchase goods and services online

BSBOPS202 Engage with customers

BSBOPS304 Deliver and monitor a service to customers

BSBPEF301 Organise personal work priorities

BSBTEC301 Design and produce business documents

FNSACC311 Process financial transactions and extract interim reports

FNSACC313 Perform financial calculations

FNSACM302 Prepare, match and process receipts

FNSACM303 Process payment documentation

FNSCRD302 Monitor and control accounts receivable

FNSCRD311 Process applications for credit

FNSCRD405 Manage overdue customer accounts

FNSCUS402 Resolve disputes

FNSFLT301 Be MoneySmart

FNSIAD301 Provide general advice on financial products and services

FNSILF302 Process a life insurance application

FNSILF303 Issue a life insurance policy

FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

FNSISV408 Manage handling and settlement of routine insurance claims for retail clients

FNSPRT302 Administer a non-complex estate

FNSPRT303 Administer a non-complex trust

FNSRTS303 Balance retail transactions

FNSRTS304 Administer debit card services

FNSRTS305 Process customer accounts

FNSRTS306 Process customer transactions

FNSRTS307 Maintain Automatic Teller Machine (ATM) services

FNSRTS308 Balance cash holdings

FNSRTS309 Maintain main bank account

FNSRTS311 Provide customer service in a retail agency

FNSRTS312 Execute foreign currency transactions

FNSRTS401 Manage credit card services

FNSRTS402 Prepare government returns and reports

FNSSUP311 Process superannuation fund payments

FNSSUP312 Establish, maintain and process superannuation records

FNSSUP313 Process superannuation fund contributions

FNSSUP314 Process superannuation rollover benefits

FNSSUP315 Implement superannuation fund member investment instructions

FNSSUP316 Terminate superannuation plans

Qualification Mapping Information

No equivalent qualification. Supersedes and is not equivalent to FNS30115 Certificate III in Financial Services.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe