Modification History
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Release |
Comments |
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Release 5 |
This version released with FNS Financial Services Training Package version 6.2. The following elective units of competency have been reinstated as directed by the AISC:
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Release 4 |
This version released with FNS Financial Services Training Package version 6.1. The following elective unit of competency has been deleted as directed by the AISC:
The above training product was identified as having zero enrolments over a three year period. |
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Release 3 |
This version released with FNS Financial Services Training Package version 6.0. Release created to reflect updated units of competency. |
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Release 2 |
This version released with FNS Financial Services Training Package version 5.0. Release created to reflect updated units of competency. |
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Release 1 |
This version released with FNS Financial Services Training Package Version 4.0. |
Qualification Description
This qualification is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties relating to administrative, clerical and customer service roles in banking, credit management, insurance and retail financial services. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.
Entry Requirements
Nil
Packaging Rules
Total number of units = 12
1 core unit plus
11 elective units , of which:
- at least 7 must be selected from the elective units listed below
- up to 4 may be selected from any currently endorsed training package qualification or accredited course at Certificate II or above, provided they do not duplicate the outcome of another unit chosen for the qualification.
Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment and contribute to a valid vocational outcome.
Core unit
FNSINC301 Work effectively in the financial services industry
Elective units
BSBCMM301 Process customer complaints
BSBCUE304 Provide sales solutions to customers
BSBINS307 Retrieve information from records
BSBINS309 Maintain business records
BSBITU304 Produce spreadsheets
BSBITU315 Purchase goods and services online
BSBOPS202 Engage with customers
BSBOPS304 Deliver and monitor a service to customers
BSBPEF301 Organise personal work priorities
BSBTEC301 Design and produce business documents
FNSACC311 Process financial transactions and extract interim reports
FNSACC313 Perform financial calculations
FNSACM311 Process and manage payments
FNSACM312 Reconcile financial transactions
FNSACM313 Process authorised payments
FNSACM411 Authorise valid expense payments
FNSCRD302 Monitor and control accounts receivable
FNSCRD311 Process applications for credit
FNSCRD405 Manage overdue customer accounts
FNSCUS402 Resolve disputes
FNSFLT311 Develop and apply knowledge of personal finances
FNSFLT411 Determine financial requirements of small businesses
FNSIAD301 Provide general advice on financial products and services
FNSILF302 Process a life insurance application
FNSILF303 Issue a life insurance policy
FNSINC412 Apply and maintain knowledge of financial products and services
FNSINC512 Assess vulnerability of financial products and services to money laundering and terrorism financing
FNSISV408 Manage handling and settlement of routine insurance claims for retail clients
FNSPRT301 Establish entitlements to an intestate estate
FNSPRT302 Administer a non-complex estate
FNSPRT303 Administer a non-complex trustFNSRTS303 Balance retail transactions
FNSRTS304 Administer debit card services
FNSRTS305 Process customer accounts
FNSRTS306 Process customer transactions
FNSRTS307 Maintain Automatic Teller Machine (ATM) services
FNSRTS308 Balance cash holdings
FNSRTS309 Maintain main bank account
FNSRTS311 Provide customer service in a retail agency
FNSRTS312 Execute foreign currency transactions
FNSRTS401 Manage credit card services
FNSRTS402 Prepare government returns and reports
FNSSAM301 Identify opportunities for cross-selling products and services
FNSSUP311 Process superannuation fund payments
FNSSUP312 Establish, maintain and process superannuation records
FNSSUP313 Process superannuation fund contributions
FNSSUP314 Process superannuation rollover benefits
FNSSUP315 Implement superannuation fund member investment instructions
FNSSUP316 Terminate superannuation plans
Qualification Mapping Information
Supersedes and is equivalent to FNS30115 Certificate III in Financial Services.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe
