Qualification details

DEF33012 - Certificate III in Defence Public Affairs (Release 1)


Usage recommendation:
Is superseded by DEF30417 - Certificate III in Defence Public AffairsCore units changed 16/Aug/2017
Supersedes and is equivalent to DEF31812 - Certificate III in Defence Public AffairsStructure and packaging rules changed 23/Jan/2013

ReleaseRelease date
1 1 (this release) 24/Jan/2013

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
PUATEA001B - Work in a teamWork in a teamSupersededElective
PUAMAN002B - Administer work group resourcesAdminister work group resourcesSupersededElective
BSBWOR301B - Organise personal work priorities and developmentOrganise personal work priorities and developmentSupersededElective
PUACOM012B - Liaise with media at a local levelLiaise with media at a local levelSupersededCore
PSPGOV303B - Build and maintain internal networksBuild and maintain internal networksSupersededElective
PUACOM005B - Foster a positive organisational image in the communityFoster a positive organisational image in the communitySupersededElective
BSBOHS201A - Participate in OHS processesParticipate in OHS processesSupersededElective
PUACOM003B - Manage informationManage informationSupersededCore
PUACOM010B - Promote the organisation's mission and servicesPromote the organisation's mission and servicesSupersededCore
PSPGOV301B - Work effectively in the organisationWork effectively in the organisationSupersededElective
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SchemeCodeClassification value
ANZSCO Identifier 441111 Defence Force Member - Other Ranks 
ASCO (occupation type) Identifier 4991-11 Defence Force Member Not Elsewhere Included 
ASCED Qualification/Course Field of Education Identifier 0999 Other Society And Culture 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Defence Services 
Taxonomy - Occupation N/A No Specific Job Role 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 441111 Defence Force Member - Other Ranks 06/May/2013 
ASCO (occupation type) Identifier 4991-11 Defence Force Member Not Elsewhere Included 06/May/2013 
ASCED Qualification/Course Field of Education Identifier 0999 Other Society And Culture 06/May/2013 
Qualification/Course Level of Education Identifier 514 Certificate III 24/Jan/2013 
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Modification History


TP version 



DEF12 V2

Structure and packaging rules changed. Equivalent to DEF31812 Certificate III in Public Affairs


DEF12 V1

First release.


Not applicable.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skills are part of a unit of competency.

Employability Skills statements from a selection of units of competency from the DEF33012 Certificate III in Defence Public Affairs have been reproduced in the table below.

This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.

Defence qualifications have core units (which must be achieved) and elective units (where there is a choice of units which must be achieved) so different Employability Skills Summaries are possible within the one qualification, depending on the package of core units and chosen elective units.

Employability Skill 

Employability Skills Statement 


  • communicate on a range of possible organisational responses to clients in a timely manner
  • deal with stakeholders in line with ethical and professional standards to develop trust and mutual understanding
  • develop working relationships with stakeholders and use in a way that provides identifiable benefits to the organisation and the community from shared expertise and resources
  • exercise courtesy, consideration and sensitivity with clients
  • follow procedures for dealing with difficult clients
  • interact with internal and external clients
  • locate, interpret and provide relevant information to requests
  • manage information to support the achievement of the organisation’s objectives
  • obtain, complete and process all necessary documentation according to organisation’s policy and procedures
  • provide advice to stakeholders that is consistent with organisation policy, needs, quality standards and legislative responsibilities
  • report the results of information gathering, analysis and synthesis within agreed timeframes
  • revise own writing to enhance meaning and effectiveness
  • submit recommendations for improving the information system
  • transcribe material accurately from oral to written text
  • use appropriate presentation techniques, style and language
  • use both verbal and non-verbal communication techniques
  • use language that can be readily understood by avoiding any misinterpretation


  • display strong interpersonal skills
  • encourage and support other team members meeting goals and objectives
  • guide and facilitate teams
  • implement effective team work
  • recognise and apply equity and diversity principles
  • recognise, value and adjust own behaviour to individual differences in the workplace by treating others with respect and dignity
  • seek assistance within the organisation when required
  • take part in group discussions and informal meetings
  • understand small group dynamics
  • understand the principles of team work and teams aims and objectives
  • work in an acceptable and non-discriminatory manner while establishing rapport and good working relationships with all colleagues

Problem solving 

  • analyse information to identify relevant trends and developments in terms of the needs for which is acquired
  • apply statistical methods and use mathematical calculations
  • complete reports detailing activities, results and recommendations
  • evaluate public safety awareness activities in terms of their costs and benefits
  • gather, analyse and synthesise information for policy development and organisation decision making
  • use collection techniques, collection methods and evaluate information issues

Initiative and enterprise 

  • identify a story through personal initiative or by following direction from the editor/or sub editor

Planning and organising 

  • demonstrate understanding of, and apply throughout operation, occupational health and safety requirements and recognised safety precautions including those contained in procedures
  • establish interview parameters with subject
  • gather event details and support materials and present in a logical, relevant and concise manner to the media
  • identify information needs and sources
  • plan, prepare and conduct an interview to uncover information for a Defence publication
  • prepare plans to obtain information which is not available or accessible within the organisation
  • supply relevant and succinct information to the media when operational responsibilities are under control and when an organisational representative is available to talk to the media


  • comply with workplace equity and diversity practices
  • conduct self in a manner that shows sensitivity to the differences between colleagues
  • recognise the limit of own authority
  • work without supervision


  • develop analysis and display techniques, information collection and collation capabilities and information evaluation skills


  • use appropriate information technology and media equipment
  • use available technology to manage information
  • use management information systems by storing and retrieving data for decision making

Packaging Rules

13 units of competency are required for this qualification including:

  • 6 core units
  • 7 elective units

Choose a minimum of 5 elective units from the Group A list below.

Choose the remaining 2 elective units from the Group A or B elective lists below, or  elsewhere within this training package, or  another endorsed training package, or  accredited course.

Where a pre-requisite unit is attached to an elective unit it is identified by this symbol ∟.

The pre-requisite units attached to any of the elective units must be undertaken and are additional to the number of elective units required for the qualification.

The elective units should be selected from the units that most closely align to an individual’s occupational outcomes.

Elective units selected must not duplicate content already covered by other units in this qualification. 


Core Units 


Promote the organisation’s mission and values


Communicate in the workplace


Manage information


Promote the organisation’s mission and services


Develop community awareness networks


Liaise with the media at a local level


Group A Elective Units (Specialisation) 


Work with equity and diversity


Write material suitable for publication within Defence


Participate in OHS processes


Organise personal work priorities and development


Work effectively in the organisation


Build and maintain internal networks


Provide services to clients


Group B Elective Units (General) 


Identify material suitable for media publication


Administer work group resources


Work in a team


Foster a positive organisational image in the community


Plan and conduct a public awareness program


Liaise with other organisations


Conduct briefings and debriefings