Qualification details

Release 

TP version 

Comments 

2

DEF12 V2

Structure and packaging rules changed. Equivalent to DEF31812 Certificate III in Public Affairs

1

DEF12 V1

First release.

Employability Skill 

Employability Skills Statement 

Communication 

• communicate on a range of possible organisational responses to clients in a timely manner
• deal with stakeholders in line with ethical and professional standards to develop trust and mutual understanding
• develop working relationships with stakeholders and use in a way that provides identifiable benefits to the organisation and the community from shared expertise and resources
• exercise courtesy, consideration and sensitivity with clients
• follow procedures for dealing with difficult clients
• interact with internal and external clients
• locate, interpret and provide relevant information to requests
• manage information to support the achievement of the organisation’s objectives
• obtain, complete and process all necessary documentation according to organisation’s policy and procedures
• provide advice to stakeholders that is consistent with organisation policy, needs, quality standards and legislative responsibilities
• report the results of information gathering, analysis and synthesis within agreed timeframes
• revise own writing to enhance meaning and effectiveness
• submit recommendations for improving the information system
• transcribe material accurately from oral to written text
• use appropriate presentation techniques, style and language
• use both verbal and non-verbal communication techniques
• use language that can be readily understood by avoiding any misinterpretation

Teamwork 

• display strong interpersonal skills
• encourage and support other team members meeting goals and objectives
• guide and facilitate teams
• implement effective team work
• recognise and apply equity and diversity principles
• recognise, value and adjust own behaviour to individual differences in the workplace by treating others with respect and dignity
• seek assistance within the organisation when required
• take part in group discussions and informal meetings
• understand small group dynamics
• understand the principles of team work and teams aims and objectives
• work in an acceptable and non-discriminatory manner while establishing rapport and good working relationships with all colleagues

Problem solving 

• analyse information to identify relevant trends and developments in terms of the needs for which is acquired
• apply statistical methods and use mathematical calculations
• complete reports detailing activities, results and recommendations
• evaluate public safety awareness activities in terms of their costs and benefits
• gather, analyse and synthesise information for policy development and organisation decision making
• use collection techniques, collection methods and evaluate information issues

Initiative and enterprise 

• identify a story through personal initiative or by following direction from the editor/or sub editor

Planning and organising 

• demonstrate understanding of, and apply throughout operation, occupational health and safety requirements and recognised safety precautions including those contained in procedures
• establish interview parameters with subject
• gather event details and support materials and present in a logical, relevant and concise manner to the media
• identify information needs and sources
• plan, prepare and conduct an interview to uncover information for a Defence publication
• prepare plans to obtain information which is not available or accessible within the organisation
• supply relevant and succinct information to the media when operational responsibilities are under control and when an organisational representative is available to talk to the media

Self-management 

• comply with workplace equity and diversity practices
• conduct self in a manner that shows sensitivity to the differences between colleagues
• recognise the limit of own authority
• work without supervision

Learning 

• develop analysis and display techniques, information collection and collation capabilities and information evaluation skills

Technology 

• use appropriate information technology and media equipment
• use available technology to manage information
• use management information systems by storing and retrieving data for decision making

13 units of competency are required for this qualification including:

• 6 core units
• 7 elective units

Choose a minimum of 5 elective units from the Group A list below.

Choose the remaining 2 elective units from the Group A or B elective lists below, or  elsewhere within this training package, or  another endorsed training package, or  accredited course.

Where a pre-requisite unit is attached to an elective unit it is identified by this symbol ∟.

The pre-requisite units attached to any of the elective units must be undertaken and are additional to the number of elective units required for the qualification.

The elective units should be selected from the units that most closely align to an individual’s occupational outcomes.

Elective units selected must not duplicate content already covered by other units in this qualification. 

Code 

Core Units 

DEFPA001

Promote the organisation’s mission and values

PUACOM001C

Communicate in the workplace

PUACOM003B

Manage information

PUACOM010B

Promote the organisation’s mission and services

PUACOM011B

Develop community awareness networks

PUACOM012B

Liaise with the media at a local level

Code 

Group A Elective Units (Specialisation) 

DEFEQ001C

Work with equity and diversity

DEFPR303B

Write material suitable for publication within Defence

BSBOHS201A

Participate in OHS processes

BSBWOR301B

Organise personal work priorities and development

PSPGOV301B

Work effectively in the organisation

PSPGOV303B

Build and maintain internal networks

PUACOM002B

Provide services to clients

Code 

Group B Elective Units (General) 

DEFPA002

Identify material suitable for media publication

PUAMAN002B

Administer work group resources

PUATEA001B

Work in a team

PUACOM005B

Foster a positive organisational image in the community

PUACOM006B

Plan and conduct a public awareness program

PUACOM007B

Liaise with other organisations

PUAOPE015A

Conduct briefings and debriefings