Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to prepare and present information, activities and events to different customer groups. This unit shares some outcomes with unit THTFTG06B Prepare and present tour commentaries or activities, in the THT02 Tourism Training Package. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
Application of the Unit
Application of the unit |
This unit applies across a broad range of industry contexts and focuses on the need to use effective interpretation and communication techniques to ensure customer enjoyment and participation in activities or events. The unit goes beyond the delivery of a scripted commentary and requires significant creative input. Work is carried out autonomously within a framework of established guidelines for activity operations. Skills for the development of activities are covered in CULMS506C Plan and develop activities, events and programs. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability Skills |
The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary for the qualification in which this unit of competency is packaged, will assist in identifying Employability Skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 |
Make preparations for the activity , event or program |
1.1 |
Confirm details of the specific information, activities or events including objectives, target group and resources with relevant personnel |
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1.2 |
Plan the sequence and methods for delivering the information, activity or event to achieve aims and objectives |
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1.3 |
Prepare facilities, resources and support materials for the delivery of the information, activity or event |
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2 |
Present information , activity or event |
2.1 |
Explain the objectives of the information, activity or event to the audience |
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2.2 |
Use interpretive and presentation techniques combining entertainment and learning to enhance the quality of the customer experience |
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2.3 |
Tailor presentation to meet the specific needs of different customers , including appropriate language and depth and scope of information |
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2.4 |
Take account of different learning styles in presenting information |
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2.5 |
Present information in a manner which demonstrates cultural and social sensitivity and promotes the concept of sustainability |
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2.6 |
Ensure activity is conducted in accordance with legislative requirements |
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2.7 |
Take a systematic approach to the presentation of current, accurate and relevant information, and adjust based on audience response, unexpected events or changes in circumstances |
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2.8 |
Encourage members of the audience to interact with the presenter, to ask questions and to seek clarification during the activity, event or program |
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2.9 |
Identify and resolve problems promptly, implement contingency plans or refer to appropriate personnel |
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3 |
Evaluate the activity , event or learning program |
3.1 |
Seek participant feedback and reaction to the information, activity or event either formally or informally, in accordance with organisational procedures and evaluation methods |
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3.2 |
Monitor participation levels and communicate information to relevant personnel |
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Required Skills and Knowledge
Required Skills and knowledge |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Activities or events may include: |
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Interpretive and presentation techniques may include: |
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Customers may include: |
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Unexpected events or changes in circumstances may relate to: |
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Evaluation methods may include: |
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Unit Sector(s)
Not applicable.
Competency field
Competency field |
Public Programs |