Qualification details

CUL30104 - Certificate III in Library-Information Services (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 05/Apr/2004

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by CUL30111 - Certificate III in Information and Cultural ServicesQualifications deleted and replaced by a flexible cross-industry qualification that covers libraries, museums archives and records. Outcomes deemed NOT EQUIVALENT. 19/Dec/2011
Supersedes and is equivalent to CUL30199 - Certificate III in Library and Information Services 04/Apr/2004

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBCMN205A - Use business technologyUse business technology N/A
CUECOR03B - Provide quality service to customersProvide quality service to customers N/A
CUECOR04B - Deal with conflict and resolve complaintsDeal with conflict and resolve complaints N/A
CUFSAF01B - Follow health, safety and security proceduresFollow health, safety and security procedures N/A
CULLB001B - Develop and apply knowledge of the library/information services industryDevelop and apply knowledge of the library/information services industry N/A
CULLB004B - Process information resource ordersProcess information resource orders N/A
CULLB203C - Develop and use information literacy skillsDevelop and use information literacy skills N/A
CULLB205C - Process and maintain information resourcesProcess and maintain information resources N/A
CULLB206C - Assist with circulation servicesAssist with circulation services N/A
CULLB302C - Use cataloguing toolsUse cataloguing tools N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 599711 Library Assistant 
ASCO (occupation type) Identifier 6192-11 Library Assistant 
ASCED Qualification/Course Field of Education Identifier 0913 Librarianship, Information Management And Curatorial Studies 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Education Support,Libraries 
Taxonomy - Occupation N/A School Library Aide,Library Assistant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 599711 Library Assistant 05/Apr/2004 
ASCO (occupation type) Identifier 6192-11 Library Assistant 05/Apr/2004 
ASCED Qualification/Course Field of Education Identifier 0913 Librarianship, Information Management And Curatorial Studies 05/Apr/2004 
Qualification/Course Level of Education Identifier 514 Certificate III 05/Apr/2004 
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Modification History

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Description

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Entry Requirements

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Employability Skills Summary

Employability Skills Summary 

CUL30104 Certificate III in Library /Information Services 

The following table contains a summary of the Employability Skills required for a library assistant. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry requirements for this qualification include :

Communication

  • interpreting and completing workplace documentation
  • passing on key safety information to colleagues
  • responding to customer enquiries and providing advice and assistance

Teamwork

  • checking safety procedures with other team members
  • working with others in a library or information service environment

Problem Solving

  • dealing with non-availability of resources
  • handling unusual information requests
  • identifying and correcting minor faults with multimedia equipment
  • identifying safety issues and reporting them to appropriate person
  • resolving complaints and referring complaints on to the appropriate person if necessary

Initiative and Enterprise

  • responding creatively to customer enquiries and/or complaints

Planning and Organising

  • ensuring that resources are correctly placed on shelves
  • gathering information on multimedia options to inform decisions about purchasing equipment
  • monitoring resources
  • organising work tasks to ensure safety
  • processing information resource orders
  • prioritising arrangement of new resources
  • working out the most appropriate way to deal with a dispute or complaint

Self-management

  • following workplace procedures, particularly in relation to OHS
  • maintaining personal safety standards
  • taking responsibility within limits of job role

Learning

  • keeping up-to-date with industry developments
  • showing customers how to use information services e.g. electronic catalogues

Technology

  • using electronic information management and cataloguing tools
  • using multimedia equipment/programs
  • using the internet for research

Packaging Rules

Core Units 

Complete 9 core units :

CULLB001B Develop and apply knowledge of the library/information services industry

CULLB203C Develop and use information literacy skills

CULLB205C Process and maintain information resources

CULLB206C Assist with circulation services

CULLB302C Use cataloguing tools

CULLB307C Use multimedia

BSBCMN205A Use business technology

CUECOR03B Provide quality service to customers

CUFSAF01B Follow health, safety and security procedures

Elective Units 

Complete 3 other units with at least 1 from one or more of the following areas of the CUL04 Museum and Library /Information Services Training Package :

  • Information Organisation and Management
  • Library Customer Service
  • Public Programs
  • Information and Computer Technology
  • Multimedia

Remaining units may be selected from any relevant endorsed Training Package .

Appendix A provides guidance on suitable packaging levels for all Units of Competency. The total package of units must meet the requirements of the Australian Qualifications Framework Descriptor for a Certificate III. In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the level of the qualification.

Notes on Certificate III in Library /Information Services 

This qualification is designed to reflect the role of individuals who work in libraries/ information services and who perform a range of skilled tasks using discretion and judgement, and who have the ability to select, adapt and transfer skills to different situations. Individuals may specialise in one area, such as customer service or be multi-skilled.

The workplace context for this qualification will vary, and this context must guide the selection of elective units. An example of appropriate units for a particular job at this level follows.

Library Assistant 

CULLB004B Process information resource orders

CULLB401C Assist customers to access information

CUECOR04B Deal with conflict and resolve complaints

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