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Qualification details

CUE50403 - Diploma of Venues and Events (Release 2)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by CUA50413 - Diploma of Live Production and Technical ServicesNot included in view of existence of similar qualification SIT50212 Diploma of Events. 20/Nov/2013

Release Status:
Current
Releases:
ReleaseRelease date
2 (this release) 19/Mar/2012
(View details for release 1) 12/Nov/2010

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
CUFLGT101A - Apply a general knowledge of lighting to work activitiesApply a general knowledge of lighting to work activitiesN/A
BSBITU402A - Develop and use complex spreadsheetsDevelop and use complex spreadsheetsN/A
BSBWOR502A - Ensure team effectivenessEnsure team effectivenessN/A
BSBPUR402B - Negotiate contractsNegotiate contractsN/A
BSBSMB403A - Market the small businessMarket the small businessN/A
SITXEVT018A - Develop a transport strategy for an eventDevelop a transport strategy for an eventN/A
SITXEVT015A - Manage exhibitionsManage exhibitionsN/A
BSBPUR401B - Plan purchasingPlan purchasingN/A
CUVADM02B - Plan work spacePlan work spaceN/A
BSBCON601A - Develop and maintain business continuity plansDevelop and maintain business continuity plansN/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 149311 Conference And Event Organiser 
ASCO (occupation type) Identifier 1296-11 Media Producer 
ASCED Qualification/Course Field of Education Identifier 1007 Communication And Media Studies 
Qualification/Course Level of Education Identifier 421 Diploma 
Taxonomy - Industry Sector N/A Entertainment Customer Service,Arts Administration,Entertainment Administration 
Taxonomy - Occupation N/A Arts Event Promotions Officer,Facilities Manager (Theatre and Cinema),Events Coordinator,Front of House Manager 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 149311 Conference And Event Organiser 12/Nov/2010 
ASCO (occupation type) Identifier 1296-11 Media Producer 12/Nov/2010 
ASCED Qualification/Course Field of Education Identifier 1007 Communication And Media Studies 12/Nov/2010 
Qualification/Course Level of Education Identifier 421 Diploma 12/Nov/2010 
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Modification History

Release 

Comments 

Release 2

Qualification updated in CUE03 Entertainment Training Package version 3.2

Typographical error corrected in Packaging Rules.

Release 1

This qualification first released with CUE03 Entertainment Training Package version 1.0

Description

This qualification reflects the role of individuals who use a range of specialised, technical or managerial competencies to plan, carry out and evaluate the work of self and/or team.

Job roles 

  • Front of house manager.

Pathways Information

Pathways into the qualification

Candidates may enter the qualification with limited or no vocational experience and without a relevant lower-level qualification.

Licensing/Regulatory Information

Licensing, legislative, regulatory and certification considerations 

There are no licensing, legislative, regulatory or certification issues that affect this qualification. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

Not applicable.

Employability Skills Summary

The following table contains a summary of the employability skills required by the entertainment industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options. This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication

  • interpreting production documentation
  • interpreting and responding to briefs from potential clients
  • providing information on protocol to colleagues and customers
  • providing briefings to operational staff and suppliers
  • liaising with customers and potential customers
  • writing proposals/bids for projects
  • developing and maintaining industry networks
  • communicating effectively with people from diverse cultural backgrounds

Teamwork

  • providing instructions to operational team members, briefing and de-briefing staff, suppliers and volunteers
  • consulting with team members on planning, delivery and improvement of customer services

Problem-solving

  • identifying room set-up deficiencies and discrepancies in supply of equipment and taking prompt action to rectify the situations
  • developing strategies to address competitive issues when preparing bidding for work
  • identifying customer service problems and taking action to improve systems/processes
  • dealing with problems that arise from diversity issues
  • identifying risk factors and taking action to minimise risk

Initiative and enterprise

  • facilitating outcomes that balance different production and creative needs
  • developing options to meet/exceed expectations of customers/potential customers

Planning and organising

  • integrating protocol into event organisation activities
  • checking all aspects of the set-up for events/meetings against the pre-arranged agreements
  • developing plans for onsite management of events
  • making cost estimates for inclusion in bid documents
  • rostering and monitoring staff
  • coordinating the acquisition of resources
  • managing budgets and projects
  • planning to meet customer needs and to manage a system for reporting/recording customer service outcomes
  • developing and implementing operational plans

Self-management

  • incorporating the workplace vision into bids and proposals
  • demonstrating leadership
  • acting within the scope of own job role

Learning

  • coaching colleagues in ways of accepting diversity in relation to colleagues and customers
  • identifying training needs in relation to diversity issues
  • keeping up to date with industry developments

Technology

  • using the internet for research
  • using computerised record keeping systems

Packaging Rules

Total number of units  = 21 

7 core units 

6 Group A units 

8 elective units 

The 8 elective units  may be selected from the remaining Group A  and/or Group B units  listed below or any endorsed Training Package. 3 of these elective units  may be selected from an accredited course.

Elective units must be relevant to the work outcome and local industry requirements and be at an appropriate level.

Core units 

Business administration and management 

BSBADM502B Manage meetings

BSBMGT502B Manage people performance

BSBMGT515A Manage operational plan

Finance 

CUEFIN02C Manage a budget

Health , safety and security 

CUEOHS01C Implement workplace health, safety and security procedures

BSBRSK501A Manage risk

Industry practice 

CUEIND01D Source and apply entertainment industry knowledge

Group A units  (specialist )

Business administration and management 

BSBINM501A Manage an information or knowledge management system

BSBINN502A Build and sustain an innovative work environment

BSBMGT516A Facilitate continuous improvement

BSBPMG510A Manage projects

BSBPUR402B Negotiate contracts

BSBPUR501B Develop, implement and review purchasing strategies

CUVADM02B Plan work space

CUVCON06B Develop concepts for arts organisations/projects

SRXFAC003B Implement facility maintenance programs

TAATAS502B Prepare a tender bid

Event management 

CUEEVT03B Integrate knowledge of creative and technical production into management processes

SITXEVT008A Plan and develop event proposals and bids

SITXEVT010A Evaluate and address event regulatory requirements

SITXEVT011A Develop crowd control plans and procedures

SITXEVT012A Select event venues and sites

SITXEVT013A Manage event staging

SITXEVT015A Manage exhibitions

SITXEVT016A Organise and monitor event infrastructure

SITXEVT017A Provide onsite event management services

SITXEVT018A Develop a transport strategy for an event

SITXEVT019A Manage multi-venue events

Front of house 

CUEFOH06C Manage venue services

Human resources 

BSBCUS501A Manage quality customer service

BSBLED501A Develop a workplace learning environment

BSBWOR502A Ensure team effectiveness

CUETEM09B Manage diversity

SRXHRM001B Manage volunteers

Small business 

BSBSMB402A Plan small business finances

BSBSMB403A Market the small business

BSBSMB404A Undertake small business planning

BSBSMB405A Monitor and manage small business operations

Training 

TAAASS401C Plan and organise assessment

TAAASS402C Assess competence

Group B units 

Audio 

CUESOU07B Apply a general knowledge of audio to work activities

Business administration and management 

BSBITU402A Develop and use complex spreadsheets

BSBPUR401B Plan purchasing

FNSICGEN402B Participate in negotiations

Event management 

SITXEVT004A Coordinate on-site event registrations

SITXEVT005A Organise in-house functions

Finance 

BSBFIA401A Prepare financial reports

BSBFIA402A Report on financial activity

BSBFIM502A Manage payroll

CUSFIM501A Secure funding for projects

Human resources 

SITXHRM003A Roster staff

Industry practice 

BSBCON601A Develop and maintain business continuity plans

CUFIND401A Provide services on a freelance basis

CUVIND501A Maintain and apply creative arts industry knowledge

Lighting 

CUFLGT101A Apply a general knowledge of lighting to work activities

Marketing 

BSBMKG501B Identify and evaluate marketing opportunities

CUEMAR03C Undertake marketing activities

SITXMPR005A Develop and manage marketing strategies

OHS 

CUEOHS02C Establish and maintain a safe and secure workplace

Research and innovation 

BSBINN501A Establish systems that support innovation

CUFRES401A Conduct research

Staging 

CUESTA05C Apply a general knowledge of staging to work activities

Sustainability 

BSBSUS501A Develop workplace policy and procedures for sustainability

Training 

TAAASS301B Contribute to assessment

TAADEL301C Provide training through instruction and demonstration of work skills

Vision systems 

CUEAUD06B Apply a general knowledge of vision systems to work activities

Selecting electives for different outcomes 

The context for this qualification varies, and this must guide the selection of elective units. The following examples are designed to assist in the selection of appropriate electives for particular outcomes at this level, but they are in no way prescriptive.

Front of house manager 

Core units plus:

  • BSBCUS501A Manage quality customer service
  • BSBINM501A Manage an information or knowledge management system
  • BSBPUR401B Plan purchasing
  • BSBPMG510A Manage projects
  • CUEEVT03B Integrate knowledge of creative and technical production into management processes
  • CUEFOH06C Manage venue services
  • CUETEM09B Manage diversity
  • SRXFAC003B Implement facility maintenance programs
  • SITXHRM003A Roster staff
  • SITXEVT004A Coordinate on-site event registrations
  • SITXEVT005A Organise in-house functions
  • SITXEVT008A Plan and develop event proposals and bids
  • SITXEVT017A Provide on-site event management services
  • TAADEL301C Provide training through instruction and demonstration of work skills