Modification History
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Release |
Comments |
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Release 2 |
Qualification updated in CUE03 Entertainment Training Package version 3.2 Typographical error corrected in Packaging Rules. |
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Release 1 |
This qualification first released with CUE03 Entertainment Training Package version 1.0 |
Description
This qualification reflects the role of individuals working in a customer service context who apply a broad range of skills including evaluation and planning, and who may provide leadership and guidance to others, with some responsibility for group outcomes.
Job roles
- Customer service coordinator/supervisor
- Team leader/coordinator in small venue (working in front of house providing some technical assistance).
Pathways Information
Pathways into the qualification
Candidates may enter the qualification with limited or no vocational experience and without a relevant lower-level qualification.
Licensing/Regulatory Information
Licensing, legislative, regulatory and certification considerations
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.
Entry Requirements
Not applicable.
Employability Skills Summary
The following table contains a summary of the employability skills required by the entertainment industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options. This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.
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Employability Skill |
Industry /enterprise requirements for this qualification include : |
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Communication |
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Teamwork |
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Problem-solving |
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Initiative and enterprise |
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Planning and organising |
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Self-management |
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Learning |
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Technology |
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Packaging Rules
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Packaging Rules |
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Total number of units = 15 6 core units 3 Group A units 6 elective units The 6 elective units may be selected from the remaining Group A and/or Group B units listed below or any endorsed Training Package. 2 of these elective units may be selected from any accredited course. Elective units must be relevant to the work outcome and local industry requirements and be at an appropriate qualification level. Core units Health , safety and security CUEOHS01C Implement workplace health, safety and security procedures Industry practice BSBDIV301A Work effectively with diversity CUECOR03C Provide quality service to customers CUECOR04B Deal with conflict and resolve complaints CUEIND01D Source and apply entertainment industry knowledge Management BSBWOR402A Promote team effectiveness Group A units (specialist ) CUEFOH06C Manage venue services CUEFOH09B Provide venue information and assistance CUEFOH10B Monitor entry to a venue SITTVAF002A Provide a briefing or scripted commentary WRRM1B Merchandise products Group B units Business administration and management BSBADM405B Organise meetings BSBITU306A Design and produce business documents BSBITU309A Produce desk top published documents BSBITU301A Create and use databases BSBITU302A Create electronic presentations BSBITU402A Develop and use complex spreadsheets BSBPUR402B Negotiate contracts BSBWOR404A Develop work priorities CUVADM01B Develop and implement arts administration systems and procedures CUVADM05B Plan and develop information management systems CUVADM12B Work with arts professionals in an arts organisation Event management CUEEVT03B Integrate knowledge of creative and technical production into management processes SITXCOM006A Address protocol requirements SITXEVT001A Develop and update event industry knowledge SITXEVT002A Provide event staging support SITXEVT004A Coordinate on-site event registrations SITXEVT005A Organise in-house functions SITXEVT013A Manage event staging Finance BSBFIA401A Prepare financial reports BSBFIA402A Report on financial activity SITXFIN002A Maintain financial records Front of house CUEFOH03C Provide seating and ticketing advice CUEFOH04C Usher patrons CUEFOH08B Process incoming customer orders WRRLP2B Minimise theft WRRS1B Sell products and services WRRS2B Advise on products and services Human resources BSBHRM402A Recruit, select and induct staff CUETEM09B Manage diversity Industry practice BSBCON401A Work effectively in a business continuity context CUECOR01C Manage own work and learning CUEIND03B Integrate accessibility principles into work practices CUVICS03B Develop innovative ideas at work CUFIND401A Provide services on a freelance basis Marketing BSBMKG413A Promote products and services CUEMAR02C Undertake market research CUEMAR03C Undertake marketing activities OHS HLTFA301B Apply first aid Research and innovation CUFRES401A Conduct research Sustainability BSBSUS301A Implement and monitor environmentally sustainable work practices Training TAAASS301B Contribute to assessment TAAASS401C Plan and organise assessment TAAASS402C Assess competence TAADEL301C Provide training through instruction and demonstration of work skills Selecting electives for different outcomes The context for this qualification varies, and this must guide the selection of elective units. The following examples are designed to assist in the selection of appropriate electives for particular outcomes at this level, but they are in no way prescriptive. Customer service coordinator /supervisor Core units plus:
Team leader /coordinator in small venue (working in front of house providing some technical assistance )
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