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Qualification details

CUE30303 - Certificate III in Venues and Events (Customer Service) (Release 2)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by CUA30413 - Certificate III in Live Production and ServicesReplaced by SIT30612 Certificate III in Events and CUA30413 Certificate III in Live Production and Events. 20/Nov/2013

Release Status:
Current
Releases:
ReleaseRelease date
2 (this release) 19/Mar/2012
(View details for release 1) 12/Nov/2010

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
SITHFAB002C - Operate a barOperate a barN/A
CUECOR04B - Deal with conflict and resolve complaintsDeal with conflict and resolve complaintsN/A
CUEIND03B - Integrate accessibility principles into work practicesIntegrate accessibility principles into work practicesN/A
BSBITU301A - Create and use databasesCreate and use databasesN/A
HLTFA301B - Apply first aidApply first aidN/A
CUEFOH09B - Provide venue information and assistanceProvide venue information and assistanceN/A
SITXFIN002A - Maintain financial recordsMaintain financial recordsN/A
SITXCOM006A - Address protocol requirementsAddress protocol requirementsN/A
BSBFIA302A - Process payrollProcess payrollN/A
BSBFIA304A - Maintain a general ledgerMaintain a general ledgerN/A
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 42

Classifications

SchemeCodeClassification value
ANZSCO Identifier 591117 Order Clerk  
ASCO (occupation type) Identifier 6399 Other Intermediate Service Workers 
ASCED Qualification/Course Field of Education Identifier 1001 Performing Arts 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Arts Administration,Entertainment Customer Service,Broadcasting Production 
Taxonomy - Occupation N/A Front of House Assistant,Bar Attendant,Venue Attendant 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 591114 Sales Clerk 12/Nov/201027/Nov/2011
ANZSCO Identifier 591117 Order Clerk  28/Nov/2011 
ASCO (occupation type) Identifier 6399 Other Intermediate Service Workers 09/Sep/2004 
ASCED Qualification/Course Field of Education Identifier 1001 Performing Arts 09/Sep/2004 
Qualification/Course Level of Education Identifier 514 Certificate III 12/Nov/2010 
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Modification History

Release 

Comments 

Release 2

Qualification updated in CUE03 Entertainment Training Package version 3.2

Typographical error corrected and code identifier changes were required in Packaging Rules. Unit Grid updated accordingly.

Release 1

This qualification first released with CUE03 Entertainment Training Package version 1.0

Description

This qualification reflects the role of individuals who apply a broad range of competencies in a range of customer service contexts in the entertainment industry. In carrying out their duties they are expected to use some discretion and judgement supported by relevant theoretical knowledge.

Job roles 

  • Box office assistant
  • Bar attendant in a small venue.

Pathways Information

Pathways into the qualification

Candidates may enter the qualification with limited or no vocational experience and without a relevant lower-level qualification.

Licensing/Regulatory Information

Licensing, legislative, regulatory or certification considerations 

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

Not applicable.

Employability Skills Summary

The following table contains a summary of the employability skills required by the entertainment industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options. This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication

  • explaining restrictions to customers
  • checking ID in restricted areas
  • communicating with customers/patrons from diverse cultural backgrounds
  • selling tickets and other items
  • passing on key safety information to colleagues

Teamwork

  • providing information to colleagues about crowd size/movement
  • working as a team member in an entertainment venue in a variety of roles, e.g. ushering patrons, operating the bar
  • sharing information with colleagues
  • checking safety procedures with other team members
  • showing sensitivity to cultural and social differences when communicating with others

Problem-solving

  • dealing with queues in venues
  • dealing with difficult customers
  • seating patrons who arrive late or who have special needs
  • identifying safety issues and reporting them to appropriate person

Initiative and enterprise

  • dealing effectively with potentially difficult situations, e.g. having to confiscate restricted items for the duration of the performance
  • investigating discrepancies when reconciling financial takings

Planning and organising

  • completing crowd and safety/security checks on a regular basis
  • organising reconciliation of financial takings
  • organising work tasks to ensure safety

Self-management

  • following workplace procedures, particularly in relation to OHS
  • maintaining personal safety standards
  • acting within the scope of job role

Learning

  • keeping up to date with industry developments

Technology

  • using point of sale technology
  • using the internet as a source of information about the industry

Packaging Rules

Total number of units  = 12 

6 core units 

3 Group A units 

3 elective units 

The 3 elective units  may be selected from the remaining Group A  and/or Group B units  listed below or any endorsed Training Package. 2 of these elective units  may be selected from any accredited course.

Elective units must be relevant to the work outcome and local industry requirements and be at an appropriate qualification level.

Core units 

Health , safety and security 

BSBOHS201A Participate in OHS processes

Industry practice 

BSBDIV301A Work effectively with diversity

CUECOR02C Work with others

CUECOR03C Provide quality service to customers

CUECOR04B Deal with conflict and resolve complaints

CUEIND01D Source and apply entertainment industry knowledge

Group A units  (specialist )

CUEFOH03C Provide seating and ticketing advice

CUEFOH04C Usher patrons

CUEFOH07B Process financial transactions

CUEFOH08B Process incoming customer orders

CUEFOH09B Provide venue information and assistance

CUEFOH10B Monitor entry to a venue

SITXEVT002A Provide event staging support

SITTVAF002A Provide a briefing or scripted commentary

WRRLP2B Minimise theft

WRRS1B Sell products and services

WRRS2B Advise on products and services

Group B units 

Business administration and management 

BSBINM301A Organise workplace information

BSBITU202A Create and use simple spreadsheets

BSBITU306A Design and produce business documents

BSBITU307A Develop keyboarding speed and accuracy

BSBITU309A Produce desk top published documents

BSBITU301A Create and use databases

BSBITU302A Create electronic presentations

CUVADM11B Work within an arts organisation context

CUVADM12B Work with arts professionals in an arts organisation

Event management 

SITXCOM006A Address protocol requirements

SITXEVT001A Develop and update event industry knowledge

SITXEVT004A Coordinate on-site event registrations

SITXEVT005A Organise in-house functions

Finance 

BSBFIA302A Process payroll

BSBFIA303A Process accounts payable and receivable

BSBFIA304A Maintain a general ledger

SITXFIN002A Maintain financial records

Industry practice 

BSBSUS201A Participate in environmentally sustainable work practices

CUECOR01C Manage own work and learning

CUEIND03B Integrate accessibility principles into work practices

CUFIND201A Develop and apply creative arts industry knowledge

CUVICS03B Develop innovative ideas at work

Marketing 

CUEMAR01C Assist with marketing

OHS 

HLTFA201A Provide basic emergency life support

HLTFA301B Apply first aid

Sustainability 

BSBSUS201A Participate in environmentally sustainable work practices

Training 

TAADEL301C Provide training through instruction and demonstration of work skills

Selecting electives for different outcomes 

The context for this qualification varies, and this must guide the selection of elective units. The following examples are designed to assist in the selection of appropriate electives for particular outcomes at this level, but they are in no way prescriptive.

Box office assistant 

Core units plus:

  • CUEFOH03C Provide seating and ticketing advice
  • CUEFOH07B Process financial transactions
  • CUEFOH08B Process incoming customer orders
  • CUEFOH10B Monitor entry to a venue
  • CUEFOH04C Usher patrons
  • WRRS1B Sell products and services

Bar attendant in a small venue 

  • CUEFOH07B Process financial transactions
  • CUEFOH10B Monitor entry to a venue
  • CUEFOH4C Usher patrons
  • SITHFAB001B Clean and tidy bar areas
  • SITHFAB002B Operate a bar
  • SITHFAB009A Provide responsible service of alcohol