Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with CUA Creative Arts and Culture Training Package version 5.0. |
Application
This unit describes the skills and knowledge required to communicate effectively with a range of arts professionals about cultural and business activities. It involves identifying arts professionals to communicate with, exchanging information with them, and establishing and maintaining professional relationships.
The unit applies to those who apply well developed interpersonal and communication skills working as practitioners, administrators or managers. They could be working in the public or private sector in contexts such as community projects, exhibitions, events or festivals. They work under limited supervision.
No licensing, legislative or certification conditions apply to this unit at the time of publication.
Unit Sector
Industry capability – industry context
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Determine communication requirements |
1.1 Identify arts professionals with whom communication is needed in consultation with required personnel 1.2 Clarify type of information needed from perspective of both parties 1.3 Gather information required for communication process with an agreed outcome |
2. Exchange information with arts professionals |
2.1 Organise mutually convenient interactions with arts professionals 2.2 Communicate purpose and expected outcomes of interactions with arts professionals 2.3 Present information in formats applicable to situations and within required timeframes according to organisational policies and procedures 2.4 Seek information from arts professionals and meet their identified needs within required timeframes 2.5 Establish rapport with arts professionals using industry terms and applicable protocols and accommodate diversity using applicable communication methods 2.6 Identify and act on potential barriers to effectivecommunication with arts professionals |
3. Establish and maintain professional relationships |
3.1 Establish honest and supportive relationships between own organisation and arts professionals 3.2 Develop trust and respect in business relationships using effective communication 3.3 Maintain contact with arts professionals as required according to organisational policies and procedures 3.4 Maintain sound business relationships using applicable information 3.5 Fulfil agreements within scope of individual responsibility 3.6 Foster relationships using regular contact and effective interpersonal and communication styles |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
SKILL |
DESCRIPTION |
Oral communication |
|
Reading |
|
Writing |
|
Planning and organising |
|
Self-management |
|
Teamwork |
|
Unit Mapping Information
Supersedes and is equivalent to CUAIND403 Communicate effectively with arts professionals.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=1db201d9-4006-4430-839f-382ef6b803d5