Release 

Comments 

Release 1

This version first released with CUA Creative Arts and Culture Training Package version 5.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine communication requirements

1.1 Identify arts professionals with whom communication is needed in consultation with required personnel

1.2 Clarify type of information needed from perspective of both parties

1.3 Gather information required for communication process with an agreed outcome

2. Exchange information with arts professionals

2.1 Organise mutually convenient interactions with arts professionals

2.2 Communicate purpose and expected outcomes of interactions with arts professionals

2.3 Present information in formats applicable to situations and within required timeframes according to organisational policies and procedures

2.4 Seek information from arts professionals and meet their identified needs within required timeframes

2.5 Establish rapport with arts professionals using industry terms and applicable protocols and accommodate diversity using applicable communication methods

2.6 Identify and act on potential barriers to effectivecommunication with arts professionals

3. Establish and maintain professional relationships

3.1 Establish honest and supportive relationships between own organisation and arts professionals

3.2 Develop trust and respect in business relationships using effective communication

3.3 Maintain contact with arts professionals as required according to organisational policies and procedures

3.4 Maintain sound business relationships using applicable information

3.5 Fulfil agreements within scope of individual responsibility

3.6 Foster relationships using regular contact and effective interpersonal and communication styles

SKILL 

DESCRIPTION 

Oral communication

• Selects and uses language and non-verbal features applicable to audience and context
• Clarifies information and confirms understanding using active listening and questioning techniques

Reading

• Identifies and interprets information from a range of sources

Writing

• Composes and edits texts and elicits and provides information, advice and recommendations according to audience requirements

Planning and organising

• Plans and implements required tasks when building relationships and exchanging information with individuals and organisations

Self-management

• Understands the nature and purpose of own role and associated responsibilities when conducting honest professional relationships
• Initiates and maintains connections and manages time effectively

Teamwork

• Selects and uses appropriate communication practices and protocols when interacting with people from diverse backgrounds and builds rapport, seeks and shares information and maintains relationships
• Engages others in consultations and negotiations using collaborative techniques
• Adjusts own communication style and maintains effective communication

Release 

Comments 

Release 1

This version first released with CUA Creative Arts and Culture Training Package version 5.0.