Release 

Comments 

Release 2

This version released with CUA Creative Arts and Culture Training Package version 2.0. Updated assessment conditions section. Updated modification history section to reflect changed name of training package.

Release 1

This version first released with CUA Creative Arts and Culture Training Package version 1.0.

Elements 

Elements describe the essential outcomes.

Performance Criteria 

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Supervise the set-up of venues

1.1 Liaise with relevant personnel and check that required front of house services have been arranged

1.2 Check that all aspects of venue set-up, facilities and equipment minimise risk of injury to patrons and allow easy access for people with disabilities

1.3 Take prompt action to rectify situations that could potentially disrupt services during operating hours

1.4 Provide briefings, as required, to personnel prior to opening venues

1.5 Open venues at scheduled opening times

2. Monitor front of house services

2.1 Monitor the provision of services and take prompt action to resolve problems as they arise

2.2 Take responsibility for the resolution of escalated problems or complaints

2.3 Greet VIP patrons and provide special assistance as required

2.4 Make clear and accurate public announcements as required

2.5 Liaise with back of house to maximise quality of service to patrons

2.6 Assist with the workflow of service personnel as required

2.7 Ensure that all work is undertaken according to safety and security procedures

2.8 Close and secure venue according to organisational procedures

3. Evaluate front of house services

3.1 Complete and distribute documentation relating to service operation, including management reports

3.2 Involve team members in evaluations of front of house services and modify procedures as required

3.3 Contribute to evaluations of venue services and implement recommendations aimed at improving overall effectiveness of front of house services

Skill 

Performance Criteria 

Description 

Writing

3.1

• Prepares workplace documentation and reports

Oral communication

1.1, 1.4, 2.2, 2.3 2.4, 2.5, 3.2, 3.3

• Seeks the views and opinions of others
• Obtains information by listening and questioning
• Discusses ideas and solutions
• Uses clear language to contribute information and express requirements

Navigate the world of work

1.5, 2.7, 2.8

• Works independently and collectively with a strong sense of responsibility for goals, plans, decisions and outcomes
• Identifies changes that would improve collective outcomes
• Takes responsibility for ensuring that workplace procedures are followed

Interact with others

1.1, 1.4, 2.2, 2.3 2.4, 2.5, 2.6, 3.1, 3.2, 3.3

• Adapts tone and language as required to resolve misunderstandings
• Uses language, tone and non-verbal behaviour appropriate for interacting with people from a range of social and cultural backgrounds
• Builds rapport in order to establish effective work relationships

Get the work done

1.1, 1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.8, 3.1, 3.2, 3.3

• Systematically monitors the functioning of all aspects of front of house services
• Responds to problems requiring immediate attention, drawing on past experience to devise solutions
• Recognises the potential of new approaches to enhance work practices
• Implements improvements based on outcome of evaluations of front of house services
• Uses standard word processing and spreadsheet applications to prepare workplace documentation

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

CUAFOH501 Manage front of house services (Release 2)

CUAFOH501 Manage front of house services (Release 1)

Updated assessment conditions section. Updated modification history section to reflect changed name of training package.

Equivalent unit

Release 

Comments 

Release 2

This version released with CUA Creative Arts and Culture Training Package version 2.0. Updated assessment conditions section. Updated modification history section to reflect changed name of training package.

Release 1

This version first released with CUA Creative Arts and Culture Training Package version 1.0.