Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with CUA Live Performance and Entertainment Training Package Version 1.0. |
Application
This unit describes the performance outcomes, skills and knowledge required to process tickets or passes, and seat patrons for theatre performances, events and cinema sessions.
At this level, individuals are under broad supervision and are expected to act autonomously within established parameters as they take responsibility for monitoring patron movements in and out of auditoriums and assisting with special seating requirements.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Media and entertainment production – front of house
Elements and Performance Criteria
Elements Elements describe the essential outcomes. |
Performance Criteria Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Check and process tickets |
1.1 Check tickets or passes for validity and seating location, and process according to organisational procedures 1.2 Take appropriate action should problems arise with tickets or passes 1.3 Provide patrons with accurate auditorium information and information about special restrictions or requirements that apply 1.4 Promptly refer issues beyond own level of responsibility to relevant personnel |
2. Seat patrons |
2.1 Encourage patrons to enter location according to public announcements 2.2 Manage queues so that patrons are seated efficiently and performances are not delayed 2.3 Monitor crowd movement and take appropriate action to address problems 2.4 Ensure the safety of patrons when directing or guiding them to seats 2.5 Manage seating problems and take remedial action according to individual level of responsibility and organisational procedures 2.6 Identify patrons with special needs and provide assistance to seat them at the most appropriate time for the comfort and convenience of all patrons 2.7 Provide latecomers with accurate information on when they may be seated and assist them to their seats at the appropriate time |
3. Monitor entry in and out of auditoriums |
3.1 Close auditorium doors in time for performances, sessions or events and monitor state of doors according to organisational procedures and safety requirements 3.2 Assist patrons to exit and re-enter auditorium safely as required 3.3 Clear auditorium of patrons at the end of performance, session or event according to safety requirements and regulations 3.4 Tidy and secure auditorium as required |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Reading |
1.1 |
|
Oral Communication |
1.3, 1.4, 2.1, 2.4, 2.7, 3.2 |
|
Numeracy |
1.1 |
|
Navigate the world of work |
1.4, 2.4, 2.5, 3.1, 3.2, 3.3 |
|
Interact with others |
1.3, 1.4, 2.1, 2.4, 2.7, 3.2 |
|
Get the work done |
1.1, 1.2, 2.1, 2.2, 2.3, 2.5, 2.6, 3.1, 3.3, 3.4 |
|
Unit Mapping Information
Code and Title Current Version |
Code and Title Previous Version |
Comments |
E/N |
CUAFOH202 Usher patrons |
CUEFOH04C Usher patrons |
Updated to meet Standards for Training Packages |
E |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=1db201d9-4006-4430-839f-382ef6b803d5