Release 

Comments 

Release 2

This version released with CUA Creative Arts and Culture Training Package version 2.0. Updated knowledge evidence and assessment conditions sections. Updated modification history section to reflect changed name of training package.

Release 1

This version first released with CUA Creative Arts and Culture Training Package version 1.0.

Elements 

Elements describe the essential outcomes.

Performance Criteria 

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for work activities

1.1 In consultation with relevant personnel, identify routine front of house tasks that need to be completed in relation to shows or performances

1.2 Check regularly with supervisor to identify additional tasks that need to be done and incorporate into work schedule as required

1.3 Plan and prioritise workload within allocated timeframes

2. Complete work tasks

2.1 Set air conditioning, heating and lighting to required levels in venues before, during and after shows

2.2 Turn front of house visual display and audio systems on and off as required

2.3 Complete tasks in relation to retail and catering services promptly and according to instructions

2.4 Check venue facilities and amenities regularly, and advise relevant personnel if matters are beyond scope of own job role

2.5 Follow health and safety and security procedures in relation to assigned tasks

2.6 Advise relevant personnel of security, health and safety or emergency issues that need attention

2.7 Use effective questioning to seek assistance from relevant personnel when difficulties arise in achieving allocated tasks

2.8 Identify factors affecting work requirements and take appropriate action within scope of own job role

2.9 Communicate appropriately with relevant personnel and the public during the completion of tasks

3. Review work performance

3.1 Seek feedback on work performance from supervisors and colleagues

3.2 Monitor and adjust work according to feedback obtained through supervision and comparison with established team and organisational standards

3.3 Identify and plan opportunities for improvement through discussions with colleagues

Skill 

Performance Criteria 

Description 

Learning

3.1, 3.2, 3.3

• Takes action to improve own skills based on advice and feedback from supervisor and colleagues

Oral communication

1.1, 1.2, 2.4, 2.6, 2.7, 2.9, 3.1, 3.3

• Obtains information by listening and questioning

Numeracy

2.1

• Uses numerically-based controls on equipment

Navigate the world of work

1.3, 2.3, 2.4, 2.5, 2.8, 3.2

• Follows health and safety procedures in relation to assigned duties
• Understands and completes main tasks and responsibilities within the boundaries of own role

Interact with others

1.1, 1.2, 2.3, 2.4, 2.6, 2.7, 2.9, 3.1, 3.3

• Works collaboratively to complete front of house tasks
• Uses language, tone and non-verbal behaviour appropriate for interacting with the general public

Get the work done

1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 2.4, 2.6, 2.8

• Prepares for and completes front of house tasks in a logical sequence
• Prioritises work tasks in consultation with supervisor
• Completes tasks according to schedules
• Seeks expert assistance when problems arise
• Applies knowledge of venue technology to work activities
• Identifies and solves routine problems in relation to own duties

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

CUAFOH201 Undertake routine front of house duties (Release 2)

CUAFOH201 Undertake routine front of house duties (Release 1)

Updated assessment conditions and knowledge evidence sections. Updated modification history section to reflect changed name of training package.

Equivalent unit

Release 

Comments 

Release 2

This version released with CUA Creative Arts and Culture Training Package version 2.0. Updated knowledge evidence and assessment conditions sections. Updated modification history section to reflect changed name of training package.

Release 1

This version first released with CUA Creative Arts and Culture Training Package version 1.0.