Unit of competency details

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised  text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

ELEMENT 

PERFORMANCE CRITERIA 

1 Delegate responsibility and authority to others .

1.1 Ensure that delegations  are consistent with organisational policies and procedures  and the authority contained in legislation .

1.2 Delegate authority and responsibilities to people able to deliver the required outcomes.

1.3 Ensure information and instruction about the work delegated is clear, explicit and allows sufficient time for the work to be carried out.

1.4 Ensure that delegations take account of the developmental needs of the people involved and give equal opportunities to develop skills and experience.

1.5 Provide sufficient resources  to ensure that the delegated work can be completed in the time required and the quality specified.

1.6 Review delegations at suitable intervals and revise arrangements where necessary.

2 Negotiate targets for delegated work .

2.1 Ensure targets are realistic and achievable within organisational resources and conditions and are consistent with the organisation's objectives and priorities.

2.2 Ensure targets take into account the competencies and experience of the individuals and teams involved.

2.3 Negotiate targets using methods that promote commitment, enthusiasm and creative approaches from the people involved.

2.4 Identify measures to be used to determine progress and the times at which the targets and progress will be reviewed.

2.5 Inform all relevant parts of the organisation about delegated work, targets and the review of targets.

3 Provide advice and support .

3.1 Provide advice and support to individuals and teams working under delegation to ensure understanding, cooperation, commitment and quality of performance.

3.2 Provide advice and support based on accurate analysis of the issues, obstacles and problems and their possible solutions.

3.3 Ensure advice and support give encouragement and positive direction to people involved in the delegated work.

3.4 Ensure that the nature and timing of advice takes account of the need for people to work autonomously and control their own work responsibilities.

3.5 Foster and promote the interests of delegated individuals and work teams in the organisation.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills :

• accessing and using legislation and guidelines related to delegations
• interpreting and explaining organisational policies and procedures relating to delegations and applying them in the workplace
• planning and developing work unit targets and effectiveness measures
• using team-building strategies
• responding to diversity in the workplace
• using communication strategies involving exchanges of often complex oral information
• undertaking grievance counselling and resolving conflict in work teams
• undertaking effective liaison, negotiation and consultation.

Required knowledge :

• legislation, regulations, policies and procedures relating to delegations
• range of delegations applicable in government services
• instructions and standards relating to delegations
• organisational structure and levels of authority or delegation
• interviewing, counselling, negotiation and mediation techniques
• cultural awareness related to promoting cultural diversity in the workplace
• conflict resolution techniques
• team-building strategies
• strategic plans and work unit or business plans
• justice system structures and political influences
• equal employment opportunities, equity and diversity principles
• Environmental or sustainability legislation, regulations and codes of practice applicable to industry.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment 

This unit should be assessed in the workplace or in a simulated workplace environment using material drawn from the range statement. The material should be relevant to organisational requirements and defined work role.

Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

• the knowledge requirements of this unit
• the skill requirements of this unit
• application of employability skills as they relate to this unit
• ability to manage teamwork through delegations in a range of (two or more) contexts or occasions, over time.

Context of and specific resources for assessment 

Valid assessment of this unit requires:

• a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing teamwork through delegations, including coping with difficulties, irregularities and breakdowns in routine
• copies of legislation, policies, procedures and guidelines relating to delegations
• access to appropriate learning and assessment support when required.

Method of assessment 

Evidence must include observation and information generated in the workplace as well as observation of performance in routine work functions or, where this is not possible, in a simulated exercise.

The following assessment methods are suggested:

• observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations
• written and/or oral questioning to assess knowledge and understanding
• completion of workplace documents and reports produced as part of routine work activities
• third-party reports from experienced practitioners
• completion of performance feedback from supervisors and colleagues
• scenarios
• simulations or role plays.

Guidance information for assessment 

Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised  wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Delegations :

• are

• functions or powers under an Act assigned by the Minister to others
• made to specified limits
• made to persons in specified positions (i.e. made to the position rather than the individual)

• and may include:

• internal secondments
• temporary positions
• acting positions
• internal and external contracted services
• extension of routine duties and responsibilities
• allocation to new duties
• introduction of new programs or requirements.

Organisational policies and procedures  may include:

• human resources and personnel
• occupational health and safety
• reporting and recording procedures
• equal employment opportunities
• anti-discrimination
• code of conduct
• induction and training/staff development
• regulations specific to the area of work
• operational procedures
• work transfers
• performance management
• protocols
• contracts
• environmental and sustainability practices.

Legislation  may include:

• federal, and state or territory legislation related to:

• public service
• financial management
• worker's compensation
• workplace relations
• equal employment opportunity
• contract law.

Resources  may include:

• human
• physical
• financial
• technological and information resources.