Modification History
CSCORG301A Release 2: Layout adjusted. Minor revisions to required knowledge.
CSCORG301A Release 1: Primary release.
Unit Descriptor
This unit of competency describes the outcomes required to prepare reports required by the organisation. It includes exchanging information for specific purposes, adapting written communication to people and situations, collecting and analysing information, and maintaining the security of information. It is about providing information in different forms, according to the needs and requirements of individual work roles and responsibilities.
Application of the Unit
This is a core unit for all Certificate III qualifications, and applies to candidates with both general and specialist competencies from the range of occupational areas. For this reason this unit may be significantly customised, particularly in the assessment of knowledge based on different organisational, sector and locational requirements.
In practice, workplace communication overlaps with other generalist or specialist work activities, such as delivering client services, handling information, using resources, using technology, etc.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1 Identify reporting needs . |
1.1 Identify the reasons and requirements for recording and reporting and follow the set procedures for specific types of reports . 1.2 Identify who will read the report and choose the style of recording and reporting to meet the needs of the reader. |
2 Collect and analyse information . |
2.1 Collect information and set it out in priority order according to reasons for it being recorded and any set procedures. 2.2 Check the information with a range of authorities and confirm its accuracy, relevance and status. 2.3 Check whether more information is needed and gather it from a range of sources where appropriate. 2.4 Make sure that the conclusions drawn and actions taken match the available information. |
3 Record information . |
3.1 Record and report information in the required format, style, structure and timeframe. 3.2 Use technology available in the workplace to store and retrieve data. 3.3 Ensure that all written material complies with legislative requirements and organisational policies and procedures . |
Required Skills and Knowledge
This section describes the essential skills and knowledge and their level, required for this unit. |
Required skills :
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Required knowledge :
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Evidence Guide
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. |
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Overview of assessment |
Evidence for assessment must be gathered over a significant period of time and in conjunction with assessment activities and evidence gathered for all other units at the qualification level where the assessment activity includes the preparation of reports. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
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Context of and specific resources for assessment |
Valid assessment of this unit requires:
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Method of assessment |
Assessment of this unit will be based on evidence drawn from a combination of:
This unit requires evidence of reports prepared for:
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Guidance information for assessment |
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions. In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Types of reports can include: |
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Collect information from a range of different sources and strategies may include: |
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Written material will include evidence of: |
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Legislative requirements , and organisational policies and procedures may relate to: |
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Unit Sector(s)
Organisational administration and management.
Competency field
Not applicable.
Co-requisite units
Not applicable.