Release 2. Modifications have been made to:

• Assessment Conditions

Release 1. This unit was released in CSC Correctional Services Training Package release 1.0 and meet the Standards for Training Packages.

This unit supersedes and is equivalent to CSCITL501 Manage human sources.

This unit describes the skills required to manage risks and security for human sources, interact and communicate effectively with sources, and manage source information.

Human sources are people who provide information about activities within correctional facilities or community release behaviour to correctional services staff. Information may be provided on an ongoing or one-off basis. Human sources may be:

• covert sources
• community sources
• contact sources

The skills and knowledge described in this unit must be carried out within the legislative, regulatory and policy environment in which they are performed. Organisational policies and procedures must be consulted and adhered to, particularly those related to management of human sources and source information.

A person undertaking this role works independently and in small teams under light supervision, making independent decisions based on a specified procedural framework.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Not applicable

Intelligence

Not applicable

ELEMENTS 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1 

Manage risk and operational safety and security for human sources 

1.1 

Manage human source activities in conjunction with relevant stakeholders.

1.2 

Assess human source suitability as an intelligence asset.

1.3 

Provide contact arrangements to ensure operational security and effectiveness of human source.

1.4 

Establish and maintain suitable locations for meeting a human source.

1.5 

Provide instruction and briefing to human source on operational security and safety.

1.6 

Create and maintain an appropriate cover story.

1.7 

Monitor risk to human source and implement appropriate action.

2 

Interact/ communicate effectively with human sources 

2.1 

Establish rapport and confidential relationship with human source.

2.2 

Use language and communication techniques appropriate to the human source being engaged.

2.3 

Gather information in a secure and discreet manner without compromising the integrity of the human source operation.

2.4 

Interact with human sources and co-workers while maintaining professional boundaries.

3 

Manage human source information 

3.1 

Record human source details and maintain contact records.

3.2 

Evaluate and re-evaluate human source information.

3.3 

Store information collected from human sources securely.

3.4 

De-identify human source information where necessary.

3.5 

Disseminate human source information to relevant parties.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Supersedes and is equivalent to CSCITL501 Manage human sources.

Release 2. Modifications have been made to:

• Assessment Conditions

Release 1. These Assessment Requirements were released in CSC Correctional Services Training Package release 1.0 and meet the Standards for Training Packages.

Please refer to the CSC Assessment Guide.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

• recognising and accurately assessing situational risks/hazards
• minimising workplace risks to self, colleagues and the public
• effectively communicating with a wide range of community members
• using analysing, decision making and problem solving skills to ensure human source value and safety
• maintaining ethical practices and self-awareness in interaction with human sources
• employing negotiation skills to communicate effectively with human sources, colleagues and other contacts
• using interview techniques to make effective use of human sources

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

• organisation’s policies and procedures related to the correctional services facility
• work health and safety guidelines relevant to contact and interaction with human sources
• potential risks associated with managing human sources
• software and operating equipment used in compiling intelligence products
• risk assessment techniques used to assess human source suitability
• own roles and responsibilities
• jurisdictional and organisational requirements of agencies, clients, and stakeholders
• professional integrity and standards of behaviour
• cultural awareness in order to interact with human sources and colleagues while maintaining professional boundaries
• verbal/non-verbal communication techniques and processes, such as:

• controlling own demeanour to display a range of attitudes ranging from passiveness to aggression within appropriate circumstances
• use of voice to de-escalate tense or aggressive situations
• effective questioning:

• developing strategies to communicate in a manner that contributes to rapport and invites open conversation by others
• using relevant questioning to support intelligence or objectives by discrete means to protect operational security
• attentiveness to all information that can be gleaned from human source

• deflection techniques to avoid answering questions from human sources or others in order to maintain personal and operational security
• information sources to inform the interaction with and management of human sources

Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations. Where this is not appropriate, assessment must occur in simulated workplace operational situations that reflect workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include access to:

• a range of relevant exercises, case studies and/or simulations
• acceptable means of simulation assessment
• applicable documentation, including workplace procedures, regulations, codes of practice and operation manuals
• relevant materials, tools, equipment and PPE currently used in industry.