Qualification details

CSC40112 - Certificate IV in Correctional Practice (Release 2)


Usage recommendation:
Supersedes and is equivalent to CSC40107 - Certificate IV in Correctional Practice3 units added to Elective unit list. Imported elective units updated. 2 imported superseded elective units deleted. 29/Apr/2012
Is superseded by CSC40115 - Certificate IV in Correctional PracticeSupersedes CSC40112 Certificate IV in Correctional Practice. Not equivalent. Core units revised, specialisation groups created and general elective units list revised. Total units required for qualification reduced from 18 to 12. 02/Aug/2015

ReleaseRelease date
2 (this release) 02/Nov/2012
(View details for release 1) 30/Apr/2012

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
CSCORG405A - Establish and maintain networksEstablish and maintain networksSupersededN/A
CHCDFV509D - Work with users of violence to effect changeWork with users of violence to effect changeSupersededElective
MSAPMOHS216A - Operate breathing apparatusOperate breathing apparatusSupersededN/A
CSCDH407A - Train dogs in agility workTrain dogs in agility workSupersededN/A
CSCOFM402A - Provide support to offenders in Aboriginal and Torres Strait communitiesProvide support to offenders in Aboriginal and Torres Strait communitiesSupersededN/A
PSPOHS301A - Contribute to workplace safetyContribute to workplace safetyDeletedN/A
CSCDH401A - Manage dogs for security purposesManage dogs for security purposesSupersededN/A
BSBWOR401A - Establish effective workplace relationshipsEstablish effective workplace relationshipsSupersededN/A
CSCSAS402B - Manage threatening behaviourManage threatening behaviourSupersededN/A
CSCINT403A - Assist offenders to change drug and alcohol useAssist offenders to change drug and alcohol useSupersededN/A
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SchemeCodeClassification value
ANZSCO Identifier 442111 Prison Officer 
ASCO (occupation type) Identifier 6393-11 Prison Officer 
ASCED Qualification/Course Field of Education Identifier 0911 Justice And Law Enforcement 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Juvenile Justice,Correctional Services 
Taxonomy - Occupation N/A Juvenile Justice Officer,Dog Handler (Corrections),Detention Centre Supervisor,Probation and Parole Officer,Case Manager (Corrections),Community Work Coordinator,Correctional Supervisor,Community Corrections Officer 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 442111 Prison Officer 03/Sep/2012 
ASCO (occupation type) Identifier 6393-11 Prison Officer 03/Sep/2012 
ASCED Qualification/Course Field of Education Identifier 0911 Justice And Law Enforcement 03/Sep/2012 
Qualification/Course Level of Education Identifier 511 Certificate IV 30/Apr/2012 
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Modification History


TP Version 



CSC12 V1.1

Equivalent imported electives updated.


CSC12 V1

Equivalent to CSC40107 from CSC07 V1.2. New unit added. Imported units updated.


This qualification covers the competencies allowing experienced staff to reflect advanced practice and greater team leadership roles. It allows staff to achieve recognition for specialist organisational roles and for pathways into management roles and cross-sector specialisations.

Electives may also be drawn from other Training Packages to reflect the work context and career plans of the individual. Electives should reflect the responsibilities of the individual and the job skills required for effective performance.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

The following table contains a summary of the employability skills required by the correctional services industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.



Aspects of the skill that employers identify as important. The nature and application of these facets will vary depending on industry and job type.


  • use advanced communication strategies for interacting with internal and external clients, colleagues and managers requiring security of information
  • use a wide range of communication styles that respect and reflect the diversity of the workplace and client groups
  • communicate using language and styles that take into account workplace diversity; adapting communication styles to the audience
  • communicate in a manner that is sensitive to special needs, such as language and literacy issues
  • use expression and language that is clear, concise and appropriate to the occasion and requirements
  • implement consultation processes to encourage employees to contribute to issues related to their work
  • relay feedback in regard to work team outcomes
  • ensure information is correct and authorised when communicating with the public and other services
  • follow policies and procedures that comply with legislation and organisational guidelines to maintain security, integrity and confidentiality of information
  • collect, organise, record and report information according to organisational procedures and defined guidelines, using a range of standard and complex information systems


  • contribute to development and maintenance of workplace relationships and networks that provide identifiable benefits for work group and organisation
  • contribute to a productive and harmonious work environment by completing tasks and contributing to team goals in a constructive and cooperative manner
  • regularly review workplace outcomes for possible improvement, through consultation
  • represent and promote organisation in a manner consistent with organisation's philosophy, objectives and statutory and ethical obligations
  • promote workplace diversity and its contribution to effective work practices
  • contribute to diversity outcomes, demonstrating respect for differences in personal values
  • use collaborative planning to integrate individual plans, build working relationships, identify work methods and practices, and negotiate goals and outcomes to implement plans in consultation with others
  • provide feedback to work group members in regard to quality of client service delivery
  • encourage others to comply with legislative requirements, including taking action on non-compliance
  • encourage identification and acknowledgement of problems and issues likely to impact on work group

Problem solving 

  • implement and review client and offender services
  • assess client and offender needs
  • address complex workplace issues, managing conflict and workplace performance relevant to level of responsibility
  • identify, evaluate and resolve problems through discussion, negotiation, consultation and cooperation in the work group
  • take action to rectify problems within scope of organisational requirements and relevant legislation
  • deliver and monitor service to clients and offenders, identifying and understanding client and offender needs that influence service requirements
  • identify and define special needs, including:
  • identifying areas of risk or concern
  • delivering tailored services
  • monitoring, improving and reviewing service delivery
  • collect and analyse information to achieve work unit objectives and meet client needs, including:
  • identifying and collecting information
  • analysing and interpreting information
  • developing and applying workable solutions
  • presenting and maintaining information
  • ensuring contradictions, inconsistencies and lack of clarity are identified and addressed to ensure reliability of information
  • resolve difficult interpersonal situations and address conflicts that may arise in day-to-day work activities, including:
  • identifying cause of conflict
  • establishing and implementing strategies for dealing with conflict
  • evaluating response and outcomes
  • ensure strategies for resolution of conflict take account of social and cultural differences and are in line with organisational policies and procedures
  • identify existing and potential hazards in the work area and ensure they are dealt with and reported to designated personnel according to workplace procedures

Initiative and enterprise 

  • interact with professional and community contacts in a manner that ensures a professional and positive image of organisation, its services and its staff
  • challenge behaviour and attitudes that are inconsistent with this image, or are unprofessional or inappropriate
  • formulate conclusions, recommendations and outcomes consistently using available information that has been consulted upon and validated
  • justify conclusions with evidence and present them in a suitable style and format
  • identify, value and respond to diversity within the workplace in accordance with legislation, policy and guidelines

Planning and organising 

  • develop and implement work unit plans at both the work unit and individual level to achieve results through planning
  • participate in the planning activities of work unit, preparing individual work plans, and implementing and evaluating work plans
  • plan and organise inquiries, ensuring information is prepared accurately and in a timely manner
  • organise available resources at a senior operative rather than managerial level to facilitate achievement of work unit objectives
  • acquire and apply available resources, monitoring and reporting on resource usage and maintaining resources
  • apply relevant legislation, including OHS and environmental requirements in the context of resource usage, storage and maintenance
  • implement processes to ensure that issues raised within work group are resolved promptly or referred to relevant personnel
  • explore work group diversity to identify attributes that may be of benefit to organisation
  • determine purpose, process and expectations of inquiries, negotiating agreement of these with key people
  • gather information from a variety of sources and check for validity, accuracy and relevance
  • gather, sort, collate and prioritise information according to purpose and issues of the inquiry


  • maintain behaviour and presentation that presents organisation and service in a positive and professional manner and promotes aims and objectives through consistency of conduct
  • treat internal and external contacts with integrity, respect and empathy
  • use organisation's social, ethical and business standards to develop and maintain effective relationships
  • build trust and confidence of colleagues, clients and outside contacts through competent performance
  • ensure compliance with public sector legislation, policies and guidelines relating to workplace diversity, and reflect and demonstrate these in personal conduct
  • ensure work practices acknowledge and reflect workplace diversity and benefit workplace activities, stakeholder relationships and outcomes


  • review and assess skills and knowledge and make use of training opportunities to develop own personal performance
  • maintain currency of knowledge by reviewing new procedures and seeking contributions from internal and external sources regarding development and refining of new ideas and approaches
  • seek and use feedback from clients, work group and supervisors to improve personal effectiveness
  • guide and support colleagues in workplace learning
  • identify learning from workplace experiences, share outcomes with others and transfer them to other initiatives
  • identify and promote training and awareness programs to encourage and support skills development and advanced practice of others


  • use a range of workplace equipment and technology for a variety of applications according to procedures and guidelines
  • use a range of specific equipment and technology as required by specialist functions, including:
  • security monitoring devices
  • screening devices
  • restraint equipment
  • defensive tactics equipment
  • firearms
  • search equipment
  • protective equipment

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the correctional services industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.

Packaging Rules

18 units of competency are required for this qualification including:

  • 5 core units
  • 13 elective units

Choose a minimum of 10 elective from the list below.

Choose the remaining 3 elective units from the list below or  from elsewhere within this Training Package, or  from another endorsed Training Package, or  from an Accredited Course.

All elective units selected from outside this qualification must be from an equivalent qualification level or higher.

Elective units selected must not duplicate content already covered by other units in this qualification. 

Core units 


Establish effective workplace relationships


Gather and report complex information


Maintain security


Work effectively with diversity


Contribute to workplace safety

Elective units 

Group A electives  (General offender management )


Undertake case management


Assess offender risks and needs


Maintain the health, safety and welfare of offenders


Promote cooperative behaviour


Process offender induction


Supervise community work programs


Manage high risk offenders


Conduct interviews


Manage threatening behaviour

Group B electives  (Case management )


Establish and monitor a case plan


Support offender to maintain positive relationships


Implement planned approach to offender management


Provide guidance and counsel


Prepare reports for justice agencies


Organise and chair meetings


Establish and maintain networks


Manage activities to meet client requirements

Group C electives  (Safety and security )


Monitor control room operations


Monitor and review security systems


Manage conflict through negotiation


Plan and monitor escorts

Group D electives  (Supervision )


Promote team effectiveness


Develop work priorities


Supervise occupational health and safety practices


Contribute to work unit planning


Coordinate a work team


Protect and preserve incident scene

Group E electives  (Emergency response )


Manage threatening behaviour


Provide emergency response to dangerous incidents


Design and manage activities which exercise elements of emergency management


Treat operational risk


Prepare, maintain and test response equipment


Protect and preserve incident scene


Supervise response

Group F electives  (Canine operations )


Manage dogs for security purposes


Maintain the health and welfare of dogs


Prepare stimulus aids for use with dogs


Select dogs


Train detector dogs


Train dogs for response and control


Train dogs in agility work

Group G electives  (Court operations )


Supervise attendance at court


Carry out court orderly functions


Provide court support to Indigenous clients

Group H electives  (Official inquiries )


Report to a formal inquiry


Give evidence


Give evidence in a judicial or quasi-judicial setting


Represent the organisation in a judicial or quasi-judicial setting

Group I electives  (Investigation and intelligence )


Protect and preserve incident scene


Conduct initial investigation at incident scene


Conduct investigations


Analyse information

Group J electives  (Program intervention )


Negotiate behaviour change


Assist offenders to change behaviour


Assist offenders to change drug and alcohol use


Assess offender risks and needs


Support group activities


Promote cooperative behaviour


Provide brief intervention


Recognise and respond appropriately to domestic and family violence


Manage own professional development in responding to domestic and family violence


Work with users of violence to effect change


Work effectively with clients with complex alcohol and-or other drugs issues


Provide support services to clients

Group K electives  (Working with special needs and diversity )


Work effectively in the alcohol and other drugs sector


Work effectively in mental health


Work effectively with people with a disability


Protect the safety and welfare of vulnerable offenders


Protect the safety and welfare of Aboriginal and Torres Strait offenders


Protect the safety and welfare of young offenders


Provide support to offenders in Aboriginal and Torres Strait communities


Provide court support to Indigenous clients

Group L electives  (Miscellaneous units )


Implement and monitor environmentally sustainable work practices


Use firearms


Apply first aid


Operate breathing apparatus


Provide workplace mentoring


Undertake compliance audits