Qualification details

This qualification covers the competencies allowing experienced staff to reflect advanced practice and greater team leadership roles. It allows staff to achieve recognition for specialist organisational roles and for pathways into management roles and cross-sector specialisations.

Where a free choice of electives is possible in the qualification packaging rules, electives may also be drawn from other Training Packages to reflect the work context and career plans of the individual. Electives should reflect the responsibilities of the individual and the job skills required for effective performance.

Skill 

Facets 

Aspects of the skill that employers identify as important. The nature and application of these facets will vary depending on industry and job type.

Communication 

• use advanced communication strategies for interacting with internal and external clients, colleagues and managers requiring security of information
• use a wide range of communication styles that respect and reflect the diversity of the workplace and client groups
• communicate using language and styles that take into account workplace diversity; adapting communication styles to the audience
• communicate in a manner that is sensitive to special needs, such as language and literacy issues
• use expression and language that is clear, concise and appropriate to the occasion and requirements
• implement consultation processes to encourage employees to contribute to issues related to their work
• relay feedback in regard to work team outcomes
• ensure information is correct and authorised when communicating with the public and other services
• follow policies and procedures that comply with legislation and organisational guidelines to maintain security, integrity and confidentiality of information
• collect, organise, record and report information according to organisational procedures and defined guidelines, using a range of standard and complex information systems

Teamwork 

• contribute to development and maintenance of workplace relationships and networks that provide identifiable benefits for work group and organisation
• contribute to a productive and harmonious work environment by completing tasks and contributing to team goals in a constructive and cooperative manner
• regularly review workplace outcomes for possible improvement, through consultation
• represent and promote organisation in a manner consistent with organisation's philosophy, objectives and statutory and ethical obligations
• promote workplace diversity and its contribution to effective work practices
• contribute to diversity outcomes, demonstrating respect for differences in personal values
• use collaborative planning to integrate individual plans, build working relationships, identify work methods and practices, and negotiate goals and outcomes to implement plans in consultation with others
• provide feedback to work group members in regard to quality of client service delivery
• encourage others to comply with legislative requirements, including taking action on non-compliance
• encourage identification and acknowledgement of problems and issues likely to impact on work group

Problem solving 

• implement and review client and offender services
• assess client and offender needs
• address complex workplace issues, managing conflict and workplace performance relevant to level of responsibility
• identify, evaluate and resolve problems through discussion, negotiation, consultation and cooperation in the work group
• take action to rectify problems within scope of organisational requirements and relevant legislation
• deliver and monitor service to clients and offenders, identifying and understanding client and offender needs that influence service requirements
• identify and define special needs, including:

• identifying areas of risk or concern
• delivering tailored services
• monitoring, improving and reviewing service delivery

• collect and analyse information to achieve work unit objectives and meet client needs, including:

• identifying and collecting information
• analysing and interpreting information
• developing and applying workable solutions
• presenting and maintaining information
• ensuring contradictions, inconsistencies and lack of clarity are identified and addressed to ensure reliability of information

• resolve difficult interpersonal situations and address conflicts that may arise in day-to-day work activities, including:

• identifying cause of conflict
• establishing and implementing strategies for dealing with conflict
• evaluating response and outcomes

• ensure strategies for resolution of conflict take account of social and cultural differences and are in line with organisational policies and procedures
• identify existing and potential hazards in the work area and ensure they are dealt with and reported to designated personnel according to workplace procedures

Initiative and enterprise 

• interact with professional and community contacts in a manner that ensures a professional and positive image of organisation, its services and its staff
• challenge behaviour and attitudes that are inconsistent with this image, or are unprofessional or inappropriate
• formulate conclusions, recommendations and outcomes consistently using available information that has been consulted upon and validated
• justify conclusions with evidence and present them in a suitable style and format
• identify, value and respond to diversity within the workplace in accordance with legislation, policy and guidelines

Planning and organising 

• develop and implement work unit plans at both the work unit and individual level to achieve results through planning
• participate in the planning activities of work unit, preparing individual work plans, and implementing and evaluating work plans
• plan and organise inquiries, ensuring information is prepared accurately and in a timely manner
• organise available resources at a senior operative rather than managerial level to facilitate achievement of work unit objectives
• acquire and apply available resources, monitoring and reporting on resource usage and maintaining resources
• apply relevant legislation, including OHS and environmental requirements in the context of resource usage, storage and maintenance
• implement processes to ensure that issues raised within work group are resolved promptly or referred to relevant personnel
• explore work group diversity to identify attributes that may be of benefit to organisation
• determine purpose, process and expectations of inquiries, negotiating agreement of these with key people
• gather information from a variety of sources and check for validity, accuracy and relevance
• gather, sort, collate and prioritise information according to purpose and issues of the inquiry

Self-management 

• maintain behaviour and presentation that presents organisation and service in a positive and professional manner and promotes aims and objectives through consistency of conduct
• treat internal and external contacts with integrity, respect and empathy
• use organisation's social, ethical and business standards to develop and maintain effective relationships
• build trust and confidence of colleagues, clients and outside contacts through competent performance
• ensure compliance with public sector legislation, policies and guidelines relating to workplace diversity, and reflect and demonstrate these in personal conduct
• ensure work practices acknowledge and reflect workplace diversity and benefit workplace activities, stakeholder relationships and outcomes

Learning 

• review and assess skills and knowledge and make use of training opportunities to develop own personal performance
• maintain currency of knowledge by reviewing new procedures and seeking contributions from internal and external sources regarding development and refining of new ideas and approaches
• seek and use feedback from clients, work group and supervisors to improve personal effectiveness
• guide and support colleagues in workplace learning
• identify learning from workplace experiences, share outcomes with others and transfer them to other initiatives
• identify and promote training and awareness programs to encourage and support skills development and advanced practice of others

Technology 

• use a range of workplace equipment and technology for a variety of applications according to procedures and guidelines
• use a range of specific equipment and technology as required by specialist functions, including:

• security monitoring devices
• screening devices
• restraint equipment
• defensive tactics equipment
• firearms
• search equipment
• protective equipment

BSBWOR401A

Establish effective workplace relationships

CSCORG402A

Gather and report complex information

CSCSAS201A

Maintain security

PSPGOV308B

Work effectively with diversity

PSPOHS301A

Contribute to workplace safety

Group A electives  (General offender management )

CHCCM401D

Undertake case management

CSCINT404A

Assess offender risks and needs

CSCOFM203A

Maintain the health, safety and welfare of offenders

CSCOFM308A

Promote cooperative behaviour

CSCOFM309A

Process offender induction

CSCORG303A

Conduct interviews

CSCSAS402B

Manage threatening behaviour

Group B electives  (Case management )

CHCCM402D

Establish and monitor a case plan

CSCOFM307A

Support offender to maintain positive relationships

CSCOFM401A

Implement planned approach to offender management

CSCOFM404A

Provide guidance and counsel

CSCORG302A

Prepare reports for justice agencies

CSCORG404A

Organise and chair meetings

CSCORG405A

Establish and maintain networks

CSCORG406A

Manage activities to meet client requirements

Group C electives  (Safety and security )

CSCSAS304A

Monitor control room operations

CSCSAS401A

Monitor and review security systems

CSCSAS306A

Manage conflict through negotiation

CSCTRA401A

Plan and monitor escorts

Group D electives  (Supervision )

BSBFLM404A

Lead work teams

BSBWOR402A

Promote team effectiveness

BSBWOR404B

Develop work priorities

BSBCMN412A

Promote innovation and change

CSCOHS401A

Supervise occupational health and safety practices

CSCORG407A

Coordinate a work team

PUALAW001B

Protect and preserve incident scene

Group E electives  (Emergency response )

CSCSAS402B

Manage threatening behaviour

CSCSAS403A

Provide emergency response to dangerous incidents

PUAEMR005B

Design and manage activities which exercise elements of emergency management

PUAEMR006B

Treat risk at an operational level

PUAEQU001B

Prepare, maintain and test response equipment

PUALAW001B

Protect and preserve incident scene

PUAOPE001B

Supervise response

Group F electives  (Canine operations )

CSCDH401A

Manage dogs for security purposes

CSCDH402A

Maintain the health and welfare of dogs

CSCDH403A

Prepare stimulus aids for use with dogs

CSCDH404A

Select dogs

CSCDH405A

Train detector dogs

CSCDH406A

Train dogs for response and control

CSCDH407A

Train dogs in agility work

Group G electives  (Court operations )

CSCSAS305A

Supervise attendance at court

PSPCRT401C

Carry out court orderly functions

PSPCRT410B

Provide court support to Indigenous clients

Group H electives  (Official inquiries )

CSCORG403A

Report to a formal inquiry

PSPREG410B

Give evidence

PUALAW003B

Give evidence in a judicial or quasi-judicial setting

PUALAW004B

Represent the organisation in a judicial or quasi-judicial setting

Group I electives  (Investigation and intelligence )

PUALAW001B

Protect and preserve incident scene

PUALAW002B

Conduct initial investigation at incident scene

PUAPOL024B

Conduct investigations

PUAPOL034B

Analyse information

Group J electives  (Program intervention )

CSCINT401A

Negotiate behaviour change

CSCINT402A

Assist offenders to change behaviour

CSCINT403A

Assist offenders to change drug and alcohol use

CSCINT404A

Assess offender risks and needs

CSCOFM308A

Promote cooperative behaviour

CSCINT405A

Support group activities

CHCCS403B

Provide brief intervention

CHCDFV301A

Recognise and respond appropriately to domestic and family violence

CHCDFV402C

Manage own professional development in responding to domestic and family violence

CHCDFV509C

Work with users of violence to effect change

CHCAOD510A

Work with clients

CHCC419B

Provide support services to clients

Group K electives  (Working with special needs and diversity )

CHCAOD402A

Work effectively in the alcohol and other drugs sector

CHCMH301A

Work effectively in mental health

CSCOFM301A

Protect the safety and welfare of vulnerable offenders

CSCOFM302A

Protect the safety and welfare of Aboriginal and Torres Strait offenders

CSCOFM304A

Protect the safety and welfare of young offenders

CSCOFM402A

Provide support to offenders in Aboriginal and Torres Strait communities

PSPCRT410B

Provide court support to Indigenous clients

Group L electives  (Miscellaneous units )

BSBSUS301A

Implement and monitor environmentally sustainable work practices

CSCSAS404A

Use firearms

HLTFA301B

Apply first aid

MSAPMOHS216A

Operate breathing apparatus

PSPGOV414A

Provide workplace mentoring

PSPREG417A

Undertake compliance audits

CHCDIS301A

Work effectively with people with a disability