Qualification details

Release 

Version 

Comments 

2

CSC12 V1.1

Equivalent imported elective units updated.

1

CSC12 V1

Primary release. Equivalent to CSC30107 from CSC07 V1.2.

Skill 

Facets 

Aspects of the skill that employers identify as important. The nature and application of these facets will vary depending on industry and job type.

Communication 

• use a range of workplace communication strategies for interacting confidently with clients and colleagues
• communicate in a culturally appropriate language and style
• consider possible language or literacy difficulties when communicating with others
• use verbal and non-verbal communication techniques that achieve effective and purposeful exchange of information, including:

• effective listening and questioning
• giving and receiving constructive feedback
• appropriate non-verbal techniques
• exploring options
• encouraging positive involvement and contributions
• identifying areas of agreement
• recording agreements
• culturally appropriate strategies, language and non-verbal cues
• variety of words and language structures to explain complex ideas to different audiences
• strategies to overcome barriers to communication

• take appropriate precautions and follow organisation’s guidelines and procedures to ensure security of information when communicating confidential or sensitive information and when handling and storing records
• report possible breaches of security or misuse of information through appropriate channels in a timely manner
• record written communication in required format, style, structure and timeframe, ensuring that it complies with legislative requirements and organisational policies and procedures

Teamwork 

• demonstrate respect for differences in personal values and beliefs and recognise value of differences in team relationships
• use opportunities to develop and maintain a supportive and trusting working relationship with people, consistent with organisation’s philosophy, objectives, and statutory and ethical obligations
• cooperate with others in work group, sharing knowledge to complete tasks
• make constructive contributions to team work, providing formal and informal feedback on work group effectiveness
• deal ethically with colleagues, offenders and members of the public

Problem solving 

• identify and address routine workplace problems using collaboration and assistance from colleagues
• resolve problems according to organisational guidelines through discussion and cooperation in the work group
• use a range of decision making or problem-solving models to resolve problems
• record decision-making processes used to resolve problems
• identify and resolve hazards in the workplace and report them to designated personnel according to workplace procedures
• use customised solutions to client needs within limits of own authority and according to legislation, policy and procedures, including:

• using information to develop options for consideration and action
• identifying ambiguity and uncertainty relating to changed roles, functions and procedures
• using problem-focused strategies for coping

Initiative and enterprise 

• take initiative within boundaries of job description, level of authority and delegation
• use professional and community contacts to promote a positive image of the organisation and its services
• exercise judgment to resolve workplace issues, including impartial evaluation of conflicting requirements
• use ethical decision-making processes and procedures
• challenge unprofessional and inappropriate attitudes and behaviours while responding to diversity, including gender and disability
• establish new network links with key internal stakeholders according to legislation, policies and procedures
• seek assistance in resolving misunderstandings or conflict situations that arise within internal networks in line with principles of conflict resolution
• provide feedback on the effectiveness of safety procedures and risk control measures to enable improvements to be made where necessary

Planning and organising 

• contribute to planning of work unit goals and strategies consistent with departmental policy and guidelines
• participate in routine review of security procedures and responses, risk control and workplace practices according to level of responsibility
• prepare for, implement and monitor change and work with ambiguity in the face of change
• identify opportunities for continuous improvement and refer for approval and action
• contribute to participative workplace safety arrangements within organisational procedures and scope of responsibilities and competencies

Self-management 

• work effectively by evaluating and developing own expertise, identifying career options, working within organisational structure and culture
• manage personal work practices, behaviour and responsibilities in line with organisation’s policies, procedures and code of conduct
• maintain positive and professional personal behaviour and presentation according to organisational requirements
• ensure individual work practices comply with workplace procedures in a manner that has regard for the work group position and organisation’s structure, function, culture and vision
• observe diversity and safety in the workplace within scope of responsibilities and competencies
• monitor work progress relative to set goals, strategies and outcomes, including:

• identifying risks to achievement of personal work outcomes
• managing risks according to organisational risk management requirements
• revising work plans to attend to ongoing or new responsibilities
• using self-reflection
• negotiating work group tasks in accordance with individual strengths, personal preferences or development needs

Learning 

• maintain and develop workplace skills and knowledge and professional development through use of personal learning activities
• review and assess skills and knowledge using a variety of methods to identify training needs, training opportunities, developmental opportunities or learning activities; to address those needs; and to further develop skills and knowledge
• maintain currency of knowledge by checking for new procedures, policies, processes and guidelines to ensure that knowledge of changes and new requirements is maintained
• set personal learning goals and monitor progress towards them, including:

• identifying career options and pathways, potential competency recognition or development opportunities and applying them according to organisational policies and procedures
• assessing work-related competencies by reflecting on workplace experience and training
• monitoring feedback on performance in the workplace
• seek and use feedback to continuously improve personal effectiveness in working with diversity

Technology 

• operate workplace equipment and technology, including communication technology, security technology and information management technology
• use a range of workplace equipment and technology for storing and retrieving data according to established procedures and guidelines, including:

• computer networks and information systems
• radio and communication equipment
• restraint equipment
• security monitoring equipment
• office technology
• motor vehicles

CSCORG201A

Contribute to achieving the goals of the organisation

CSCORG202A

Communicate effectively

CSCORG301A

Prepare reports

CSCSAS201A

Maintain security

PSPOHS301A

Contribute to workplace safety

CSCSAS206A

Respond to medical emergencies

CSCOFM305A

Supervise offenders

CSCSAS301A

Maintain security system

CSCSAS302A

Control incidents using defensive tactics

CSCSAS303A

Conduct searches

CSCOFM306A

Supervise offenders in the community

CSCOFM307A

Support offender to maintain positive relationships

CSCOFM308A

Promote cooperative behaviour

CSCORG302A

Prepare reports for justice agencies

CSCORG303A

Conduct interviews

CSCOFM304A

Protect the safety and welfare of young offenders

CSCOFM308A

Promote cooperative behaviour

CSCSAS303A

Conduct searches

CHCGROUP403D

Plan and conduct group activities

CHCYTH301E

Work effectively with young people

BSBSUS201A

Participate in environmentally sustainable work practices

CHCCM401D

Undertake case management

CSCOFM203A

Maintain the health, safety and welfare of offenders

CSCOFM301A

Protect the safety and welfare of vulnerable offenders

CSCOFM302A

Protect the safety and welfare of Aboriginal and Torres Strait offenders

CSCOFM303A

Respond to offenders influenced by drugs or alcohol

CSCOFM309A

Process offender induction

CSCOFM310

Provide responsible care to people with a mental health problem and or condition

CSCOFM311

Supervise female offenders

CSCORG304

Work effectively with culturally diverse offenders and colleagues

CSCSAS207A

Operate central monitoring station

CSCSAS305A

Supervise attendance at court

CSCSAS306A

Manage conflict through negotiation

CSCTRA201A

Maintain security during escort

CPPFES2005A

Demonstrate first attack fire fighting equipment

HLTFA301C

Apply first aid

HLTFA302C

Provide first aid in remote situation

MSL954001A

Obtain representative samples in accordance with sampling plan

PSPGOV308B

Work effectively with diversity

PSPGOV301B

Work effectively in the organisation

PSPGOV312A

Use workplace communication strategies

TAEDEL301A

Provide work skill instruction

TLIC1051A

Operate commercial vehicle

TLIF2010A

Apply fatigue management strategies