Modification History
Version |
Comments |
1 |
This version first released with CPP07 Property Services Training Package Version 13. |
Unit Descriptor
This unit of competency specifies the outcomes required to manage own role, professional development and ethical behaviour as a swimming pool and spa technician. It includes managing own work performance, setting and meeting own work priorities, developing and maintaining personal competence, modelling ethical practice, meeting accreditation and licensing arrangements, and complying with organisational quality assurance arrangements.
Application of the Unit
This unit of competency supports the work of swimming pool and spa technicians engaged in servicing domestic, commercial and public swimming pools and spas.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Nil
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
1 |
Manage own work performance. |
1.1 |
Personal qualities appropriate to the swimming pool and spa servicing industry are identified and demonstrated. |
1.2 |
Effective communication strategies are used to establish rapport with clients, determine client needs, give accurate advice to clients, and provide follow-up services. |
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1.3 |
Personal work responsibilities, priorities and accountabilities are met within required timeframes. |
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1.4 |
Stable work performance is consistently maintained in a range of work situations . |
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1.5 |
Difficult workplace situations are recognised; addressed promptly, safely and sensitively; and concluded positively. |
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1.6 |
Situations in which specialist advice is required are identified and sources of specialist advice in relation to swimming pools and spas are obtained. |
2 |
Develop and maintain professional competence. |
2.1 |
Personal strengths and weaknesses in swimming pool and spa servicing are assessed to determine personal development priorities and action where necessary. |
2.2 |
Feedback on performance is regularly sought from clients and others and is used to improve professional competence. |
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2.3 |
Management skills relevant to work as a swimming pool and spa technician are identified and developed to enhance performance. |
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2.4 |
Participation in professional networks and associations is used to enhance knowledge, skills and relationships. |
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2.5 |
Opportunities for continuing professional development to maintain competence and develop skills and knowledge related to swimming pool and spa servicing are identified, planned and implemented. |
3 |
Model ethical practice. |
3.1 |
Ethical and conduct standards relevant to swimming pool and spa technicians are identified and applied in providing services to clients. |
3.2 |
Personal understanding of ethics and conduct standards is verified with relevant people. |
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3.3 |
Situations in which specialist advice is required are identified and sources of advice on matters related to ethical practice are determined. |
4 |
Follow business quality procedures. |
4.1 |
Appropriate quality procedures are identified in line with organisational quality system. |
4.2 |
Quality assurance systems and practices are implemented in line with organisational requirements. |
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4.3 |
Work is monitored and completed against agreed standards and sustainability principles, and clarified with appropriate personnel in line with organisational requirements. |
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4.4 |
Information is routinely provided to clients on compliance of swimming pool or spa and environs with safety legislation in line with enterprise requirements. |
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4.5 |
Improvements and changes to quality procedures are identified and communicated to appropriate personnel in line with organisational requirements. |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
Required knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
This unit of competency could be assessed by demonstrating evidence of ethical practice, planning and priority setting, compliance with organisational quality requirements, as well as the preparation of a personal development plan. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
A person should demonstrate the ability to:
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Context of and specific resources for assessment |
Assessment of essential underpinning knowledge may be conducted in an off-site context and is to comply with relevant regulatory and Australian standards’ requirements. Resource implications for assessment include:
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Method of assessment |
Assessment methods must:
This unit could be assessed on its own or in combination with other units relevant to the job function. |
Guidance information for assessment |
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support. Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Personal qualities may include: |
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Effective communication strategies may include: |
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Personal work responsibilities, priorities and accountabilities may include: |
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Work situations may include: |
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Sources of specialist advice may include: |
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Personal strengths and weaknesses must be assessed against: |
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Skills and knowledge related to swimming pool and spa servicing may include: |
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Unit Sector(s)
Competency field |
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Unit sector |
Swimming pools and spas |
Custom Content Section
Not applicable.