Unit of competency details
CPPREP4181 - Manage onsite residential property (Release 1)
Summary
Usage recommendation:
Current
Releases:
| 1 1 (this release) |
21/Mar/2019 |
Companion volumes:
Unit of competency
Assessment requirements
Training packages that include this unit
Qualifications that include this unit
Skill sets that include this unit
Classifications
Classification history
| ASCED Module/Unit of Competency Field of Education Identifier | 080503 | Real Estate | 21/May/2019 | |
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Unit of competency
Modification History
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Release 1
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This version first released with CPP Property Services Training Package Release 8.0.
New unit of competency.
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Application
This unit specifies the skills and knowledge required to work as an onsite residential manager contracted on behalf of the owners of a residential complex.
It includes the roles of property caretaker and letting agent for short-term stays but excludes residential tenancies.
The unit applies to industry professionals in real estate.
State or territory licensing requirements may apply to this unit.
Pre-requisite Unit
Nil
Unit Sector
Real estate
Elements and Performance Criteria
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Elements describe the essential outcomes.
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Performance criteria describe what needs to be done to demonstrate achievement of the element.
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1. Perform property caretaker duties.
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1.1 Examine and outline caretaker roles and responsibilities for day-to-day running of a residential complex.
1.2 Schedule and manage maintenance of property grounds and building areas.
1.4 Manage communication with individual property owners and owners’ corporation about matters relevant to the care of the property.
1.5 Liaise with owners’ corporation about compliance with relevant by-laws.
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2. Act as a letting agent.
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2.1 Follow contract requirements to manage letting of accommodation for short-term stays.
2.2 Manage marketing of accommodation in the complex.
2.3 Manage reception and support services for short-term stay guests.
2.4 Manage guest payments and short-term stay management expenditure.
2.5 Manage housekeeping services for short-term stays.
2.6 Manage resolution of complaints and guest dissatisfaction.
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3. Provide financial reports.
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3.1 Identify financial reports required for the complex.
3.2 Manage the preparation of financial reports for individual owners for property vacancies, income and expenses.
3.3 Manage the preparation of financial reports for the owners’ corporation on caretaker and letting income and expenditure.
3.4 Manage the preparation of financial reports for a trust account.
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Foundation Skills
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Unit Mapping Information
No equivalent unit.
New unit of competency.
Links
Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b
Assessment requirements
Modification History
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Release 1
|
This version first released with CPP Property Services Training Package Release 8.0.
New unit of competency.
|
Performance Evidence
To demonstrate competency in this unit, a person must:
- schedule and manage maintenance of property grounds and building areas, including communicating with individual property owners and owners’ corporations for two residential complexes
- market, let and manage two short-term stay properties.
- prepare financial reports for one individual owner and one owners’ corporation.
In doing this, the person must meet the performance criteria for this unit.
Knowledge Evidence
To be competent in this unit, a person must demonstrate knowledge of:
- Commonwealth and state or territory legislation and local government regulations relevant to the onsite management of residential property
- roles and responsibilities in a residential complex:
- processes for managing financial reports in a residential complex:
- individual owners
- owners’ corporation
- trust account
- processes, in a residential complex, for managing:
- maintenance and repairs in common property grounds and building areas
- effective communication with property owners
- compliance with by-laws
- marketing of accommodation in the complex
- reception, guest payment and support services for short-term stay guests
- housekeeping services for short-term stays:
- inspections
- cleaning
- inventory maintenance
- repairs.
Assessment Conditions
Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.
Assessment must be conducted in the workplace or in a simulated workplace environment.
Assessors are responsible for ensuring that the person demonstrating competency has access to:
- sufficient residential complex documentation to prepare the documents required in the Performance Evidence
- role descriptions and information for people participating in role-play exercises
- equipment required to prepare documentation.
Links
Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b
