Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Review client information.

1.1.

Work order is reviewed to determine client requirements according to company requirements.

1.2.

Client records are accessed and inspection findings, information on assessment of pest management options , and proposed pest management plan  are reviewed according to company requirements.

1.3.

Pest management plan is checked to ensure it meets current client and compliance requirements  and is amended, if required, according to company requirements.

2.

Prepare budget and finalise pest management plan.

2.1.

Product and costing information necessary for pest management plan implementation is sourced, selected and interpreted according to company requirements.

2.2.

Costs of equipment and materials required to implement pest management plan are calculated according to company requirements.

2.3.

Relevant labour rates and conditions are accessed and used to prepare labour costs according to company and compliance requirements.

2.4.

Budget for pest management plan is developed using equipment, materials and labour costings, and including taxes and profit margin, according to company requirements.

2.5.

Calculations are checked and legible records of methods of calculations are kept according to company requirements.

2.6.

Principles of integrated pest management are incorporated into pest management plan according to company requirements.

2.7.

Pest management plan that meets company and compliance requirements is finalised.

3.

Prepare pest management proposal.

3.1.

Components of proposal  are prepared in required format according to client, company and compliance requirements.

3.2.

Cost estimate  based on pest management plan budget is provided as part of proposal according to client and company requirements.

3.3.

Relevant supporting information is included in proposal according to client and company requirements.

4.

Present proposal to client and initiate follow-up actions.

4.1.

Client direction on preferred presentation method  for receiving proposal is obtained according to company requirements.

4.2.

Proposal is presented to client in preferred format and according to company requirements.

4.3.

Sufficient time is made available for client to review proposal and opportunities are provided for client to seek further information.

4.4.

Issues concerning proposal are negotiated with client and proposal is revised according to company requirements.

4.5.

Client acceptance of proposal is confirmed according to company requirements.

4.6.

Client records are updated with copy of proposal according to company guidelines.

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.

Skill 

Performance feature 

Learning skills to:

• identify and use reliable sources of compliance requirements information for the site and equipment, human resources and materials costings information relevant to preparing pest management proposals
• draw on prior knowledge of implementing pest management plans and preparing proposals for pest management work, and apply to complex or high risk operations.

Oral communication skills to:

• ask questions using appropriate language to clarify and confirm client’s needs and their understanding of pest management proposal.

Reading skills to:

• read and interpret relevant compliance requirements and costings information.

Writing skills to:

• prepare a pest management proposal for clients detailing recommended procedures and actions, after defining client needs and purpose of the plan, and taking into account site-specific requirements
• use technical language, as required, and provide explanatory notes in plain English where necessary.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Pest management options  must include two or more of the following:

• biological controls
• chemical controls
• cultural controls
• physical controls.

Content of pest management plan  to be reviewed must include:

• advice on health, safety, environmental and other legislative matters
• advice on pest prevention strategies
• chemical application methods, if applicable
• details of pest and pest activity
• follow-up pest management advice, monitoring and call-back schedule
• mandatory notification requirements
• pest management options
• record keeping mandated by licensing or regulatory requirements
• types and quantities of chemicals to be used, if applicable.

Compliance requirements  must include:

• commonwealth, state and territory legislation and local government regulations relating to pest management proposals, including:

• consumer and contract law
• consumer protection
• dangerous goods
• pesticide registers and manifests
• pesticide use
• privacy

• national and industry codes of practice and advisory standards relating to pest management proposals
• public health and safety requirements relating to pest management proposals, including:

• AS/NZS standards
• licence endorsements and conditions or limitations
• occupant notifications
• record of site conditions
• regulatory requirements
• warning signs

• environmental requirements relating to pest management proposals, including:

• clean up, containment or isolation of hazards
• company policies and guidelines
• emergency chemical spill control measures
• hazardous materials handling
• regulations, by-laws and guidelines of environmental protection agencies and government departments

• work health and safety requirements relating to pest management proposals, including:

• procedures for hazard identification, risk assessment and hazard control, including hierarchy of hazard control
• requirements of national registration authority and state government authorities
• site inductions and client safety requirements
• use of safe work methods, including use of pesticides according to manufacturer labels.

Components of proposal  must include:

• benefits and rationale of selected methods
• conditions and limitations of proposal
• description of client requirements
• evidence of pest activity and location
• pest management methods
• pest management plan
• recommended maintenance programs
• warranties or guarantees.

Cost estimate  must be written and must include:

• acceptance of offer provisions
• company identification information
• costs associated with all aspects of the proposal
• liability terms and conditions
• limitations of pest treatment
• proposed pest management method
• terms of trade.

Presentation methods  must include one or more of the following:

• formal meeting involving a structured presentation of proposal to individual or group
• informal meeting to deliver proposal and discussion of proposal content with an individual or group.