Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit of competency specifies the outcomes required to develop and implement a marketing strategy to position the agency in the property market. It does not cover marketing required for individual properties. The unit may form part of the licensing requirements for persons engaged in real estate activities in those States and Territories where these are regulated activities. |
Application of the Unit
Application of the unit |
This unit of competency supports the work of those involved in developing and implementing a marketing strategy to position the agency in the property market. |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 Undertake market research . |
1.1 Market research methods are developed that provide a sound base for the creation of a property database and comparative analysis of property markets. 1.2 Research is undertaken that provides a sound base for operational marketing decisions to be made in line with ethical and legislative requirements . |
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2 Develop marketing strategy . |
2.1 Organisation's business plan, needs of the existing client base and the nature of further business opportunities are established that are appropriate to the scope of market opportunities available to the agency. 2.2 Relative strengths and weaknesses of competitors are assessed to identify opportunities for competitive advantage and for inclusion in marketing strategies. |
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2.3 Marketing strategies are formulated to position the agency in the property market and to minimise adverse effects of direct competition on the agency. 2.4 Marketing strategy is developed based on the needs of key stakeholders and to enable its implementation within agency services. 2.5 Marketing strategy is presented to all stakeholders ready for their consideration. |
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3 Implement marketing strategy . |
3.1 Agency logo and mission statement are developed to promote positive public recognition of the services provided. 3.2 Clients are clearly informed of value-added services that are provided by the agency. 3.3 Promotional materials are produced as a ready reference for agency staff. 3.4 Community networks are accessed to promote the agency's services. 3.5 Service fees are charged that are consistent with agency business objectives and are able to be consistently understood and applied by relevant staff. |
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4 Review and adjust marketing activities . |
4.1 Marketing activities and plan are reviewed against agreed benchmarks and targets. 4.2 Feedback on outcomes of marketing activities is sought using reliable methods and verifiable data according to agency practice. 4.3 Need for alternative marketing activities and adjustments to marketing plan are assessed in consultation with relevant people. 4.4 Effectiveness of planning and marketing processes is assessed to identify possible improvements in future activities. 4.5 Costs and time lines are analysed to evaluate and improve future marketing initiatives. 4.6 Conclusions are prepared from verifiable evidence and advice is provided on future marketing initiatives. |
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4.7 Stakeholder recommendations are presented to allow for implementation in revised marketing plans, whose effectiveness is regularly monitored. 4.8 Agreed agency services are regularly assessed and adjusted to reflect agreed marketing policies. |
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5 Select and promote agency services . |
5.1 Agency services are selected to maximise competitive advantage and profitability and address stated client requirements. 5.2 Achievable targets are set for each service that are in line with the business marketing plan and the size and nature of the agency. 5.3 Cost-benefit analysis is performed on services delivered, to enable the determination of the overall financial viability of individual services. 5.4 Service performance is reviewed periodically, allowing for adjustments to be made in line with changes in the marketplace. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
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This section describes the essential skills and knowledge and their level, required for this unit. |
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Required skills :
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Required knowledge and understanding :
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Evidence Guide
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment |
This unit of competency could be assessed through practical demonstration of case studies, demonstration and practical exercises focused on marketing an agency. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment. Assessment may be carried out in a simulated or workplace environment. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
A person who demonstrates competency in this unit must be able to provide evidence of:
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Context of and specific resources for assessment |
Resource implications for assessment include:
Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed. Validity and sufficiency of evidence require that:
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed. |
Range Statement
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Market research methods may include: |
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Legislative requirements may include: |
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Marketing strategies may include: |
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Stakeholders may include: |
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Verifiable evidence may include: |
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Unit Sector(s)
Unit sector |
Property development, sales and management |
Competency field
Competency field |
Real estate |