Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit of competency specifies the outcomes required to provide effective advice on the use and design of facilities to meet client needs. It requires the ability to conduct research to identify future facility requirements. The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities. |
Application of the Unit
Application of the unit |
This unit of competency supports the work of those involved in providing effective advice on the use and design of facilities to meet client needs. |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 Identify client requirements for facilities . |
1.1 Client requirements for facilities are identified in consultation with relevant people according to organisational requirements . 1.2 Client needs are accurately assessed and clarified, using appropriate research and survey techniques and consultative processes . 1.3 Relevant documentation and legislative requirements are accessed to ensure facilities comply with requirements. 1.4 Situations requiring specialist advice are identified and assistance is sought as required according to organisational requirements. |
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2 Conduct analysis of facilities . |
2.1 Information is gathered and organised in a format suitable for analysis and interpretation according to organisational requirements. 2.2 Reliable methods are used to collect information according to organisational requirements. 2.3 Relevant people are consulted to gather additional data using appropriate communication techniques. 2.4 Information is analysed using reliable and valid data analysis methods according to organisational requirements. 2.5 Assumptions and conclusions are documented that are consistent with research objectives and supported by verifiable evidence. |
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3 Provide advice and recommendations . |
3.1 Clients are provided with clear recommendations on facilities use and design services to meet their identified needs. 3.2 Feedback on suitability and sufficiency of recommendations is obtained according to organisational requirements. 3.3 Advice and recommendations are presented in an appropriate format, style and structure using business technology. 3.4 Future services required by client are identified and delivery is planned in consultation with relevant personnel. 3.5 Relevant documentation is completed and processed according to legislative and organisational requirements. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
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This section describes the essential skills and knowledge and their level, required for this unit. |
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Required skills :
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Required knowledge and understanding :
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Evidence Guide
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment |
This unit of competency could be assessed through practical demonstration of providing effective advice on the use and design of facilities to meet client needs. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
A person who demonstrates competency in this unit must be able to provide evidence of:
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Context of and specific resources for assessment |
Resource implications for assessment include:
Where applicable, physical resources should include equipment modified for people with disabilities. |
Access must be provided to appropriate learning and/or assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed. Validity and sufficiency of evidence require that:
In all cases activity and must include evidence relating to each of the where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed. |
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Range Statement
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Facilities may include: |
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Relevant people may include: |
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Organisational requirements may be outlined and reflected in: |
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Client needs may relate to: |
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Consultative processes may include: |
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Legislative requirements may be outlined and reflected in: |
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Specialist advice may be sought from: |
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Information may include: |
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Data analysis methods may include: |
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Recommendations may include: |
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Feedback may be obtained from: |
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Presented advice may incorporate use of: |
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Unit Sector(s)
Unit sector |
Property development, sales and management |
Competency field
Competency field |
Property operations and development |