Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit of competency specifies the outcomes required for a new entrant to work ethically and effectively in a stock and station agency. It includes awareness of the core functions of stock and station agencies, ethical and conduct standards, industry employment requirements, and the legislative and regulatory framework within which the industry operates. The unit may form part of the licensing requirements for persons engaged in stock and station activities in those States and Territories where these are regulated activities. |
Application of the Unit
Application of the unit |
This unit of competency supports the work of licensed stock and station agents and stock and station representatives or certificate holders. It addresses the requirements for licensed stock and station agents and stock and station representatives or certificate holders to identify and explain ethical and conduct standards, core functions, legislative and regulatory framework and employment requirements of the industry. |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 Develop knowledge of agency operations . |
1.1 Key features of the agency principal relationship are identified according to legislative requirements and agency practice. 1.2 Roles and responsibilities of key personnel involved in stock and station agencies are identified and explained in the context of legislative and agency requirements. |
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1.3 Key operations of stock and station agencies are identified and explained in the context of legislative and agency requirements. 1.4 Forms of business ownership , organisational structure and key services offered by stock and station agencies, including liabilities and responsibilities, are identified and explained. |
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2 Interpret and comply with legislative and agency requirements . |
2.1 Key legislation and regulations relevant to stock and station agency operations, including legislative limitations on agency practice, are identified and explained to ensure compliance with legislative and agency requirements. 2.2 Licensing and eligibility requirements for licensed stock and station agents, stock and station representatives or certificate holders and other employees, including offences and penalties, are identified and explained to ensure compliance with legislative and agency requirements. 2.3 Key provisions of consumer protection and privacy legislation are identified and explained to ensure compliance with legislative and agency requirements. 2.4 Purpose of trust funds and key legislative controls on trust funds relevant to authorised employees are identified and explained to ensure compliance with legislative and agency requirements. 2.5 Role and responsibilities of government agencies and industry bodies are identified and explained in relation to agency practice. 2.6 Personal understanding of legislative requirements is assessed and verified with relevant people. 2.7 Situations in which specialist advice is required are identified and sources of appropriate advice are determined in line with agency practice. |
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3 Model ethical practice . |
3.1 Ethical and conduct standards , including penalties for breaches, are identified and interpreted to ensure compliance with legislative requirements and industry and agency practice. 3.2 Agent's liability for breach of contract and negligence is identified and explained in the context of legislative and agency requirements. 3.3 Personal understanding of ethics and conduct standards required for good agency practice is verified with relevant people to ensure compliance with legislative requirements and industry and agency practice. 3.4 Situations in which specialist advice is required are identified and sources of appropriate advice are determined in line with legislative and agency requirements. |
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4 Identify industry employment requirements . |
4.1 Industry employment requirements are identified and interpreted to ensure compliance with legislative requirements and agency practice. 4.2 Employee and employer rights and responsibilities regarding conditions of employment are identified and interpreted to ensure compliance with legislative requirements and agency practice. 4.3 Effective communication strategies are employed to establish rapport with clients, ascertain client needs, and provide accurate advice and follow-up services in line with agency practice. 4.4 Personal presentation and professional image are assessed for compliance with industry and agency norms. 4.5 Personal knowledge and skills in providing stock and station agency services are assessed against industry competency standards and other relevant benchmarks to determine continuing training needs and priorities. 4.6 Opportunities for continuing training to maintain currency of competence and develop specialist and advanced skills and knowledge in relation to stock and station agency operations are identified, planned and applied in line with agency practice. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
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This section describes the essential skills and knowledge and their level, required for this unit. |
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Required skills :
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Required knowledge and understanding :
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Evidence Guide
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment |
This unit of competency could be assessed through case studies and targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's knowledge. This would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
A person who demonstrates competency in this unit must be able to provide evidence of:
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Context of and specific resources for assessment |
Resource implications for assessment include:
Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed. Validity and sufficiency of evidence require that:
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed. |
Range Statement
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Legislative requirements may include: |
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Key personnel may include: |
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Key operations of stock and station agencies may include: |
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Forms of business ownership may include: |
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Organisational structure of business may include: |
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Key services may include: |
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Licensing and eligibility requirements may include: |
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Trust funds : |
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Role and responsibilities of government agencies may include: |
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Specialist advice may include: |
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Ethical and conduct standards may include: |
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Employment requirements may include: |
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Effective communication strategies may include: |
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Personal presentation and professional image may refer to: |
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Unit Sector(s)
Unit sector |
Property development, sales and management |
Competency field
Competency field |
Stock and station agency |