Unit of competency
Modification History
Release 1.
Replaces superseded equivalent CPPDSM4071A Promote process improvement in the property industry.
This version first released with CPP Property Services Training Package Version 5.
Application
This unit of competency specifies the outcomes required to research and implement improvement processes in the property industry to reduce costs and improve quality services. It requires the ability to promote the use and implementation of innovative work practices to affect change.
The unit supports the work of those involved in promoting process improvements in the property industry. It applies to real estate agents, property managers, strata managers, Nationwide House Energy Rating Scheme (NatHERS) assessors, home sustainability assessors and facility managers.
Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.
Pre-requisite Unit
Nil
Competency Field
Strata community management
Unit Sector
Property services
Elements and Performance Criteria
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. |
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1. |
Identify opportunities for improvement. |
1.1. |
Work practices and procedures are analysed to determine opportunities for improvement . |
1.2. |
Information is gathered and organised in a format suitable for analysis using business equipment and technology. |
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1.3. |
Consultative processes are used to actively encourage feedback from colleagues and clients in order to identify opportunities for improvement. |
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1.4. |
Opportunities for improvement are assessed against organisational business goals and objectives. |
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2. |
Determine change requirements. |
2.1. |
Purpose of change, objectives and timelines are established. |
2.2. |
Risk factors likely to affect change are analysed to identify potential constraints. |
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2.3. |
Improvement plan is developed that details a range of suitable activities that reflect change requirements. |
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2.4. |
Roles, responsibilities and accountabilities for the change process are established according to improvement plan. |
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2.5. |
Communication channels are used to clearly promote objectives of change to relevant people. |
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3. |
Implement and monitor change processes. |
3.1. |
Leadership styles and methods are used to provide clear direction and support to individuals and teams throughout change process. |
3.2. |
Future support services required for change processes are identified and delivery is planned. |
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3.3. |
Suitable organisational systems and technology are used to monitor change processes systematically to ensure consistency with improvement plan. |
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3.4. |
Feedback on change processes is obtained and analysed. |
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3.5. |
Evidence and information on impact of change are documented and reported. |
Foundation Skills
This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria. |
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Skill |
Performance feature |
Learning skills to: |
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Numeracy skills to: |
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Reading skills to: |
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Writing skills to: |
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Range of Conditions
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below. |
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Work practices and procedures must include at least three of the following: |
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Opportunities for improvement must include at least four of the following: |
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Unit Mapping Information
CPPDSM4071A Promote process improvement in the property industry
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b