Unit of competency
Modification History
Release 1.
Replaces superseded equivalent CPPDSM4045A Facilitate meetings in the property industry.
This version first released with CPP Property Services Training Package Version 5.
Application
This unit of competency specifies the outcomes required to prepare for meetings and facilitate groups to discuss common issues in the property industry. It requires the ability to coordinate meeting arrangements, facilitate meetings, and accurately record meeting outcomes.
The unit supports workers in the property industry who are involved in preparing for meetings and facilitating groups to discuss common issues. It applies to real estate agents, property managers, strata managers and facility managers.
Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.
Pre-requisite Unit
Nil
Competency Field
Strata community management
Unit Sector
Property services
Elements and Performance Criteria
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. |
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1. |
Arrange meetings. |
1.1. |
Type of meeting and its purpose are identified. |
1.2. |
Meeting participants are identified and meeting is scheduled to provide maximum opportunities for attendance. |
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1.3. |
Participants are notified of meeting agenda and specific requests are actioned according to organisational and legislative requirements. |
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1.4. |
Participants are advised of changes to original meeting details as required. |
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2. |
Facilitate meetings. |
2.1. |
Open and participative environment is provided for participants to discuss common issues. |
2.2. |
Arrangements for taking meeting notes are made to ensure accurate record of meeting outcomes. |
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2.3. |
Meeting is facilitated and conducted in a manner that enables participation, discussion, problem solving, voting and resolution of matters. |
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2.4. |
Meeting style and structure are selected appropriate to meeting purpose. |
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2.5. |
Leadership styles and strategies are used that provide clear information at appropriate stages during meeting to assist in mutual understanding and agreement. |
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3. |
Record meeting outcomes. |
3.1. |
Meeting minutes or notes are documented, checked to ensure accuracy, and formatted according to organisational and legislative requirements. |
3.2. |
Meeting issues requiring urgent action are identified and addressed. |
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3.3. |
Meeting records are distributed to relevant people within agreed timeframes, and are securely maintained and stored for easy retrieval. |
Foundation Skills
This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria. |
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Skill |
Performance feature |
Learning skills to: |
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Numeracy skills to: |
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Oral communication skills to: |
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Reading skills to: |
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Writing skills to: |
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Technology skills to: |
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Range of Conditions
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below. |
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Type of meeting must include at least three of the following: |
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Meeting agenda must include: |
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Leadership styles and strategies must include at least four of the following: |
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Meeting minutes or notes must include: |
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Unit Mapping Information
CPPDSM4045A Facilitate meetings in the property industry
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b