Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit of competency specifies the outcomes required to apply foundation knowledge to work effectively and efficiently in the strata/community management sector. It covers the basic entry-level functions to enable compliance with legislative, ethical and procedural requirements. It requires the ability to identify potential risks associated with a range of activities within the sector and opportunities for improving own professional development. The unit may form part of the licensing requirements for persons working in the property industry, including in the real estate, business broking, stock and station agency and property operations and development sectors, in those States and Territories where these are regulated activities. |
Application of the Unit
Application of the unit |
This unit of competency supports the work of those involved in applying foundation knowledge to work effectively and efficiently in the strata/community management sector. |
Licensing/Regulatory Information
Refer to Unit Descriptor
Pre-Requisites
Prerequisite units |
Nil |
Employability Skills Information
Employability skills |
The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
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1 Interpret and comply with legislative , ethical and procedural requirements . |
1.1 Legislative , ethical and procedural requirements relevant to strata/community management services are identified and accessed according to client needs and organisational requirements . 1.2 Key principles relating to agency legislative, ethical and procedural values are identified and interpreted. |
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1.3 Own interpretation and application of legislative, ethical and procedural requirements are confirmed with relevant people to ensure consistency. 1.4 Breaches of organisational codes of ethics and conduct are recognised and reported according to organisational requirements. 1.5 Situations requiring specialist advice are identified and assistance is sought as required according to organisational procedures. |
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2 Implement effective work practices . |
2.1 Strata/community management work practices are implemented according to client instructions and organisational requirements. 2.2 Work tasks are identified, scheduled and completed within designated timeframes according to industry, legislative and organisational requirements. 2.3 Factors affecting achievement of work tasks are identified and reported to relevant people according to organisational procedures. 2.4 Commitment to compliance with applicable legislative, ethical and procedural requirements is demonstrated in own work practices. |
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3 Complete standard contractual documentation . |
3.1 Standard documentation for strata/community management operations is completed according to legislative and procedural requirements. 3.2 Business equipment and technology are used as required to complete documentation according to applicable OHS and organisational requirements. 3.3 Text used in contractual documentation complies with organisational requirements and is used in a legally appropriate manner. 3.4 Own professional obligations and responsibilities in completing industry documentation are recognised and applied. 3.5 Documentation is securely maintained with due regard to confidentiality, legislative and organisational requirements. |
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4 Identify risks . |
4.1 Potential risks are identified and reported to relevant people according to organisational procedures. 4.2 Recommendations on appropriate strategies to minimise risks and complaints are discussed with relevant people. 4.3 Appropriate practices for receiving and handling monies are identified and applied according to organisational and legislative requirements. 4.4 Appropriate security arrangements for the management of property and facilities are identified and applied according to organisational and legislative requirements. 4.5 Limitations in identifying risk are identified and assistance is sought from relevant people according to organisational requirements. |
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5 Develop and maintain professional competence . |
5.1 Own professional development is maintained in consultation with relevant people according to organisational requirements. 5.2 Feedback from clients and colleagues is used to determine professional competency and quality of performance, and to identify key areas for improvement. 5.3 Personal knowledge and skills in providing strata/community management services are reviewed against competency standards and other relevant benchmarks to establish professional development needs and priorities. 5.4 Strategies to maintain currency of professional competency in providing effective strata/community management services are identified, scheduled and implemented. 5.5 Information regarding learning and professional development is recorded and securely maintained according to organisational requirements. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
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This section describes the essential skills and knowledge and their level, required for this unit. |
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Required skills :
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Required knowledge and understanding :
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Evidence Guide
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment |
This unit of competency could be assessed through practical demonstration of applying foundation knowledge to perform work tasks in the strata/community management sector. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. |
The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
A person who demonstrates competency in this unit must be able to provide evidence of:
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Context of and specific resources for assessment |
Resource implications for assessment include:
Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed. Validity and sufficiency of evidence require that:
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In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed. |
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Range Statement
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Legislative , ethical and procedural requirements may be outlined and reflected in: |
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Services may relate to: |
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Clients may include: |
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Client needs may relate to: |
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Organisational requirements may be outlined and reflected in: |
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Relevant people may include: |
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Codes of ethics and conduct may relate to: |
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Specialist advice may be sought from: |
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Work practices may relate to: |
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Factors may relate to: |
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Standard documentation may include: |
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Business equipment and technology may include: |
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Risks : |
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Limitations may relate to: |
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Professional development strategies may include: |
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Feedback may include: |
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Competency standards and other relevant benchmarks may relate to: |
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Unit Sector(s)
Unit sector |
Property development, sales and management |
Competency field
Competency field |
Property operations and development |